Amazing Handi Quilter service! I purchased an HQ Avante from the MQX show in New Hampshire in 2014. It was great - until it wasn't. I took it to another, closer, authorized service dealer who determined that it needed an upgrade to the software and they did that upgrade. They did not put it on a frame or quilt with it to test it. When I got it home, it was OK, but I had a lot of trouble with tension. I finally got that working pretty good until 2 years later when a very mysterious thing started happening - it was acting like there was thread stuck in it. So - back it went. Long story short - 3 boards and 6 weeks later I got it back. It now had a very loud whining noise, absolutely terrible tension, and nearly vibrated out of my hands when I tried to use it. I was NOT going back there again. I searched the HQ website and found that Quilt Peddler had won awards for their service so decided to try there. Lugene (sorry if I spelled that incorrectly) is a miracle worker! Every issue is gone and my Avante now works even better than when I first bought it. She also took the time to educate me on how components of the system worked and other things I should have been doing all along regarding power supply and maintenance. learned so much in the one day she spent with me! Even though it is a 5 hour drive (one way) for me - I will be going there for any additional service needs from now on. DO NOT bother with anywhere else! This is a the place to buy and service your Handi Quilter. A Happy quilter from East Aurora, NY read more