Called the store, Amaya picked up. Absolutely amazing. Other companies have been giving me a run…read morearound. She was very direct, very helpful and even important me on what next steps to do absolutely amazing. She gave me a direct answer which I really appreciate. I would trust Amaya! great integrity !

Just returned from this location and had to change my review. I think this is the first time I've…read moreever had a not so pleasant interaction there.. I quickly stopped by to pickup a reward that Loren told me would be available today. Some older gentleman to my right asked if he could help me as I walked into the store. I told him the reason for my visit he said that that would be available NEXT Tuesday. Would not have been a big deal. Other than the fact that I was just given incorrect information. It was the tone in the attitude of this person and some female, who were sitting in a cluster of Tmobile workers in the back that had nothing to do with our conversation decided to chime in and told me that I "Could check the app". I guess she didn't realize that SHE was getting ready to get checked....therefore I subsequently told her that , "I came in because I was told that it was available today". She had nothing to do with what I was discussing with the other gentleman...but I guess if you don't have anything else to do with your time to sit back in the corner, giggling and BS-ing with your coworkers, you can chime in on conversations that DO NOT involve you! "Wrong person....wrong day! I guess someone needs a lesson minding their own damn business!

Subject: Poor Customer Service Experience at Parkside Location…read more If I could give this experience negative stars, I would. I recently worked with Justin M. at the Countryside Mall Verizon through a third-party. Justin's system wasn't working, and he told me I could visit any Verizon store to complete my iPhone 13 trade-in. I followed his instructions and went to the Parkside location, where I was initially greeted kindly by a representative named Anthony. However, during our conversation, another employee named Chris rudely interrupted and asked what I was there for. When I explained, he immediately told me he couldn't help because I worked through a third-party, and that I'd need to go elsewhere. I later called two other Verizon locations and spoke to two different representatives -- both confirmed that any Verizon store should be able to process a trade-in, regardless of third-party involvement. This interaction was not only unhelpful but also disrespectful. What should have been a simple 5-minute trade-in turned into a frustrating 2-hour ordeal. Thankfully, I eventually spoke with Savannah at the 8700 Fourth St N, Saint Petersburg, FL 33702 location, who provided outstanding service. She went above and beyond by calling both Countryside Mall and the Parkside store on my behalf. While she tried to resolve the issue professionally, Chris continued to make excuses and showed no accountability for his behavior. Chris was unapologetic and indifferent to the inconvenience he caused. I can only hope Verizon takes this feedback seriously and ensures that representatives like Savannah are recognized for their excellence -- and that others receive proper training in customer service and professionalism.

Love this Verizon store always helped me when I needed upgrades to my phone and they have good…read moredeals on phones and accessories. Don't be scared of these other reviews. This is the best location.

Juan and Jared were awesome. Very transparent, very helpful, straight-up. Highly recommend!!read more

Tristin was great, he took care of me and my family! and we have the same name. I love my new phone.read more

Hooked me up with my new device and helped me get a better plan, I was able to get a plan that…read moregives me Netflix and max and the savings is def helping me budget more, Thank you guys for the help and I'll def be back to get the internet when it's available.

Purchased two phones in one day from this location. VERY disappointed with the Motorola Moto Z…read morephone after owning a Apple product. Chad S. Area Manager assured me "he would handle" a return and exchange to upgrade to a new Apple phone. After 3 visits and each time being told he had to have owner approval now states he can not and never claimed he could exchange phone. On Monday Aug. 11 he requested I return to the store on Wed. Aug. 13 for the return, on going to the store on Wed. he claimed he would handle on Friday Aug. 16 between 9am and noon. On Friday he informed me he could not and would not take a return. ( Of course he originally claimed he was the owner of the business). I'm stuck with a product that I am very disappointed with. DO NOT suggest anyone purchase or do business with this location or the Apollo Beach location. Both have SAME ownership.

I had a bad battery in my laptop computer that caused the screen to go black. The tech at Switch…read morefound the problem, repaired it and the turnaround was fast. I've been taking my cell phones to Switch in the past and have received good service and fast work at a fair cost. We recommend them for both cell phone and computer service.

Good people here and quick reliable service . Got water damage on my iPhone 14 Pro and the screen…read morewas completely cracked and cooked. They didn't have the exact oled replacement I needed but let me borrow an lcd screen for a few days so I'm not without a phone while they ordered the screen . Very very cool of them to do that I haven't heard of anybody doing something like this before. They did not charge me for the screen rental just for the new one and repair . Very grateful for these guys I was able to save $1,000+ on buying a new phone. I wouldn't go anywhere else for any phone repairs and I wouldn't upgrade my iPhone if it can be fixed here !

The best cell place I ever been in so respectful amazing service good quality 100% will suggest to…read moreothers

Fixed my papa's phone after he nailed it with a hammer. Works perfectly and even fixed the speakers…read morefree of charge. Very friendly

I was taken advantage if at this store! I went in to buy a new phone. I was asked How much I wanted…read moreto pay. I stated about $250. I was offered a Samsung for about $250 and they would include a Party Box speaker, tablet, phone case and screen cover for NO CHARGE. I find out later that the clerk RIPPED ME OFF FOR $700! I paid $188 that day and found out I'm on the hook for a $500 phone! I was charged for all of the FREE stuff and put on a payment lease plan for the phone. THESE PEOPLE ARE THIEVES! It has been reported to Metro, so far to NO AVAIL. AVOID THIS PLACE AT ALL COSTS. LIARS AND THIEVES!

Erik only gets 5 stars because you don't have a 1000 star option. The Pinellas Park store was being…read moremanned (boy-ed) by some 15 year old...kid didn't have a clue and tried to say my phone was obsolete and needed to be replaced. I decided to go to the Tyrone store...my usual spot and Erik EXPERTLY handled my bad attitude and my issue... this dude needs his own window office and be in control of your "franchisees". A company is only as good as it's best associates.."Erik Get's Rich" should be the headlines tomorro!