The guy that helped us was extremely rude. I did tell him I had started my service at WalMart and…read moreneeded their assistance. he said "of course you did" as he rolled his eyes and proceeded to look annoyed. no good customer service here. they only care about sales not servicing. Maybe start paying them bonuses depending on customer experience

I was referred here because a family friend recommended it over other stores, but once they make a…read moresell they are no longer attentive or helpful. I recommend heading over to the visalia AT&T on Mooney by Starbucks. The manager there helped us out in less than 30 minutes with multiple things the tulare store kept saying were not possible. I wanted to like this place because it was closer to me but I was ignored when i called multiple times for help also, in store the manager would avoid us and we would have to wait even with no people in store.

Reception sucks in this town. 1 bar and slow internet. Stick with Verizon or AT&T. Much better then…read moreT-Mobile

I had the pleasure of meeting Jorge Romero there. He helped me tremendously! What a smart guy!…read moreThanks T-mobile!

Don't go to this location,since the other 2 locations are not connected no do they be…read moreassociated,and on top of that all there phones are over priced and they add random fees and DO NOT UPHOLD THERE RETURN POLICY,despite what the policy says,also they this store already has a bad reputation,so avoid this store at all cost,the one by the dmv is a much better choice.

Poorest customer non-service experience ever! This has been…read moreon going past 2 or 3 years. First I was told that their Debit card machine was out of service and I can only pay cash-This happened on several occasions. Next I was told that I had to pay via autopay only. Then they changed their debit machine so that if you press the wrong button you are signed up to autopay. Today there was no such option. The girl at the counter told me that we can not proceed unless I set up autopay with her. This was the last straw for me. I went home and contacted customer service to report this stores actions. Customer service told me that they were sorry for the poor service and they will rectify this. We'll see!

I have been with Verizon for 27 years. We went into this location on June 20, 2025 to upgrade my…read morefather's iPad and we walked away with all these extra charges that we didn't know about nor did we authorize nor request. For example a home protection plan as well as Disney plus. Those were things that we would never ever have chosen to purchase. No mention from Verizon staff, just snuck that in. Beware of this location. Verizon mentioned that retail Verizon locations will do this to increase their revenue flow. Sounds like fraud to me.

This time around I got excellent service. I upgraded my phone to that iPhone 14. Max plan & now I…read morenotice they charge extra to assist with setting up the phone transfer & accessories. The more you buy, the bigger the discount. I got a Coach case that was $50-$60. Yah I know, my eyes got big at that sticker price. So Visalia didn't have the accessories I wanted so I went to the Hanford store. Customer reps there were awesome because it took a few hours to set up my phone. This experience was way way better this around, why? Well I paid an extra $30 for it and about $100 in accessories. That Discount: I was able to get a bigger & better discount, but to get that one has to make sure they have their REAL ID set up. Yep, I do -I'm all caught up in the Matrix. Turns out I'm saving more money by upgrading after letting go of my OG grandfathered data plan. Yah sometimes yah gotta let go & I did. Much happier now. Wish I could remember the name of my sales rep

I had my iPhone battery replaced at this store. Service was great. The staff were very friendly and…read morehelpful. I would recommend that anyone needing repairs to use their services.

Excellent customer service at a good price. I will be definitely come back if I have another issue…read morein the future.

This by far is the best cricket location that I have been too. They are always knowledgeable with…read moreall your phones and not looking for a quick sale. I have been coming here for the past 5 years for my phones and have never had a problem. They help you put on your phone case and protectors too. Happy to.come back here when I need a knew phone. They also have a better selection than the prosperity location.

My favorite Cricket location. We were helped this week by a girl named Laura, she was awesome and…read morereally helpful with my grandparents with getting a new phone. Will definitely ask for her next time we need something! Happy to say she was super friendly and we had a good experience.