I went in to order a dress Saturday March 8th, of which I made a deposit check for. I called her…read morethe following Thursday the 13th to make sure the dress was ordered since my check had already been cashed, the owner Vicky Carrasco, then told me she was glad I called because the company didn't have my dress size. Mind you, this was FIVE days after I had been in and THREE days after she had already cashed my check! So I went back to her store that Thursday to place a second order. She told me that she had to place the order the next day because the company she orders from was already closed. So I left there, only to find a dress at Dillard's that following Sunday. I called her back early Monday morning so that she could put a halt on my order and asked if I could return the dress and possibly get a refund. She then said all sales were final and that the dress could arrive at any moment and that it was mine. NOTHING was done on her part to try and keep my business and in fact at one point when I was talking to her over the phone while I was expressing my grievance with this said policy she sat the phone down in the middle of our conversation to help someone in the store. She then picked up the phone and asked me if I was still talking?! While trying to resolve this matter, she hung up on me THREE times and said she had nothing to say to me. I have since contacted the Better Business Bureau and I am in the process of filing a police report. She has not contacted me since the afternoon of March 17th to correct this matter and she still had my $95! I will never do business with her again and I hope everyone thinks twice before going to her store. If you have to, get EVERYTHING in writing!!!! She is shady and has NO BUSINESS SENSE at all!

The owner of Elegant Touch Bridal is a wonderful designer and is always excited for everyone's…read morecelebration. Her prices cannot be beat. She is fun and strives for customer satisfaction. I highly recommend this shop.

The store was very professional and well organized. The workers were friendly and helpful, making…read moremy visit very nice.

I bought my wife's ring there from Maria Martinez and she was amazing I enjoyed every part of…read morepicking out the ring and getting it sized and everything. She is really good about greeting us as we walk by in the mall and making sure the ring is good and clean. The ONLY reason why it's a 4 star and not 5 is because the online payment system SUCKS!!!!! I have to pay more each time because my payment never goes through so I have to call with a confirmation number and magically they find it. So when I them to ask why this has happened every time for a year they were telling I was putting my bank/card info wrong when I use the same info for all of my other bills. (house, 2 cars, insurance, phone, utilities, etc..) So they said well I don't why. It's been a real pain so now I need to start going in and paying. which I don't mind but its just an extra step. I do suggest Kay jewelers and to go see Maria! But when you pay the bill make sure to go in and pay!

Great customer service: sales lady was very professional and warm. I had to make a return and it…read morewas the smoothest, hassle-free return Ive ever had to do at a retailer.

I love this store and going in to check out what's new a couple times a week and always come for…read morethe early openings for new Pops. The employees always have a smile and are friendly and welcoming, except one, every time I go in and she is working it's best if I don't talk to her or interact with her in any way because she is so rude to guests and a situation I ran into today the other employees. I'm sure no names are needed to be given, not even a description needs to be given for us to know who it is, times I've dealt with her she always seems like she doesn't want to be there and has even said when I asked about a release for a certain Pop she said "I wish people would stop asking about it". She could easily be the least customer service friendly person I've met, it's like if the Grinch was put on anti depressants and everyday is Christmas. I wish it was only me that have had bad experiences with her but at least 5-10 people that I know have said around the same thing to me. But don't let this one person bring down the rest of the amazing employees that work there, they are great people.