Great service and explanations of all products. Asked the right questions to get us what we needed.read more

we were spending $300 a week there for over a yr had a run in with a employee you know who you are!…read moredidnt have our tobocco for two weeks kept saying wearhouse must be out BUT the truth is SOME ONE messed up on ordering i asked who messed up they didnt like the truth slammed the window closed didnt even give me the receipt had to knock on the window again to get it GUESS WHAT YOUR STORE JUST $300 a month from us GOOD LUCK if thats the way to treat your customers TRUTH HURTS HUH!

The service here is unmatched as the entire team is very knowledgeable about all their products and…read morevery personable. I learn something new every time I go! I really like that the owner gets to know his customers and makes everyone feel welcomed. Now there's even more to love next door!

A super friendly and awesome first experience!…read more Came in to get natural fluoride free toothpaste for my kiddos. EVERYONE working were great! Very helpful! Found the toothpaste AND it was on sale from $3.99 to $2.79! Boom! Prices are a little higher but there are items on sale. Will definitely be back!!

Dorna jumped all over a coworker today who was trying to assist an elderly lady. I felt like I was…read morewitnessing someone being bullied. Very unprofessional. Do better Dorna. People are watching. Other than that, it's a wonderful place to shop and go.

Having been to many vape shops in and around midland I found Cloud City, by far, the best! The…read morestaff is so knowledgeable and so helpful and they have an awesome selection. Look no further...this is the best!!

Why spend a lot of time online looking for deals which often are websites not even in this…read morecountry?? What you get in Cloud City is the expertise of Sam and a huge inventory to choose from. No more guessing and hoping you get the right products. I had a personal experience with a product I was having a problem with that was purchased elsewhere and Sam was willing to guide through the steps to get it working. How many other shops would be willing to do that?? He's my go to guy for all future purchases.

Utterly terrible service. I bought a brand of hair dye that advertised a free conditioner or…read moreshampoo with purchase. At the counter, the girl didn't include it in the bag. I asked her about it and she looked confused and stared at me blankly. Then she told me "Oh uh, well, I think we're out of stock. It's only while supplies last." She didn't even check. I asked if they were going to restock and she said "Yes. Thursday." And stared at me, compelling me to leave with her eyes. Really? You're going to flat-out lie to my face to avoid giving me the included gift? And you're not even going to offer to let me pick it up after it's "restocked"? I also had to flag down a worker to help me get the hair dye from the back, since the shelf was empty. She initially fled from me and tried to avoid eye contact when I approached her with my question. Then I had to explain the situation multiple times to her, because her first words after I explained my request were "It should be there." She pulled some boxes from the back, dropped one on the floor, and picked up the one FROM THE FLOOR and handed it to me. I don't know if she lacks even a modicum of common sense or decency, or if she was really just trying to disrespect and insult me. Needless to say I won't be back to this location. Honestly it's like everyone in that store was trying their damnest to make it the most uncomfortable experience possible. I feel like I needed a shower after that completely awkward exchange.

Poor customer service! I called first to make sure the store had the item I was looking for they…read moredid. When I walked in to purchase I asked the young lady where the item by name was located she stared at me with an attitude and asked what is that. I was shocked at her level of customer service. There were two other employees there that were right there when I asked that she could've said do we have this certain item since indeed they did. One of the other young ladies pointed me in the direction slightly embarrassed by her counterpart. Then when I went to check out standing right in front of the initial employee at the counter she said can I help you , ummm I'd like to pay. It was like a twilight zone experience I was like what just happened here.