The service here is unmatched as the entire team is very knowledgeable about all their products and…read morevery personable. I learn something new every time I go! I really like that the owner gets to know his customers and makes everyone feel welcomed. Now there's even more to love next door!

i explicitly asked for a "blue raz ice geek bar" and was instead given this for some reason? i…read moredidn't know if maybe they changed their packaging but no, i was just given the wrong product

A super friendly and awesome first experience!…read more Came in to get natural fluoride free toothpaste for my kiddos. EVERYONE working were great! Very helpful! Found the toothpaste AND it was on sale from $3.99 to $2.79! Boom! Prices are a little higher but there are items on sale. Will definitely be back!!

Dorna jumped all over a coworker today who was trying to assist an elderly lady. I felt like I was…read morewitnessing someone being bullied. Very unprofessional. Do better Dorna. People are watching. Other than that, it's a wonderful place to shop and go.

I would like to thank cloud city vape shop for the great experience I received when I came to shop!…read moreMr.John has very good and exceptional customer service! He help me with my purchase! He is cool as a fan with a swamp cooler in a Alaskan breeze! I would recommend that everyone please come see the store and have Mr John help you with all your needs! Thank you a lot Mr. John for everything! Have a blessed day!

Great customer service and very knowledgeable employees. They have all the things the other vape…read moreshops don't have. Sam was the best! Best prices, and they price match. Not only that but they just opened the coolest vape shop in Odessa too!!! The art work on the building really caught my eye so I had to check it out. By far the nicest vape/smoke shop in Texas.

awesome shop. great deals and rewards. wonderful staff. I pass multiple shops just to go to Mr puff.read more

Utterly terrible service. I bought a brand of hair dye that advertised a free conditioner or…read moreshampoo with purchase. At the counter, the girl didn't include it in the bag. I asked her about it and she looked confused and stared at me blankly. Then she told me "Oh uh, well, I think we're out of stock. It's only while supplies last." She didn't even check. I asked if they were going to restock and she said "Yes. Thursday." And stared at me, compelling me to leave with her eyes. Really? You're going to flat-out lie to my face to avoid giving me the included gift? And you're not even going to offer to let me pick it up after it's "restocked"? I also had to flag down a worker to help me get the hair dye from the back, since the shelf was empty. She initially fled from me and tried to avoid eye contact when I approached her with my question. Then I had to explain the situation multiple times to her, because her first words after I explained my request were "It should be there." She pulled some boxes from the back, dropped one on the floor, and picked up the one FROM THE FLOOR and handed it to me. I don't know if she lacks even a modicum of common sense or decency, or if she was really just trying to disrespect and insult me. Needless to say I won't be back to this location. Honestly it's like everyone in that store was trying their damnest to make it the most uncomfortable experience possible. I feel like I needed a shower after that completely awkward exchange.

Poor customer service! I called first to make sure the store had the item I was looking for they…read moredid. When I walked in to purchase I asked the young lady where the item by name was located she stared at me with an attitude and asked what is that. I was shocked at her level of customer service. There were two other employees there that were right there when I asked that she could've said do we have this certain item since indeed they did. One of the other young ladies pointed me in the direction slightly embarrassed by her counterpart. Then when I went to check out standing right in front of the initial employee at the counter she said can I help you , ummm I'd like to pay. It was like a twilight zone experience I was like what just happened here.