Extremely disappointing experience at The Pottery in Midland. I painted a cup there and when I…read morepicked it up, the top rim was chipped and cracked all around. When I brought it back, they told me they would try to reglaze it. Later they called and said they couldn't fix it because there were "too many layers of paint," even though there were absolutely no instructions anywhere stating that customers couldn't paint more than three layers. Instead of taking responsibility or offering a reasonable solution, they refused a refund and the most I could be offred was only a 5% discount which I agreed I. The moment only to realize I wouldn't want to even return to that place to repaint . When my husband called to discuss it further, Tonya was rude and dismissive on the phone. The whole interaction felt very unprofessional. If there are strict painting rules that can ruin a piece, those instructions should be clearly explained to customers beforehand. Blaming customers afterward and refusing to make it right is not good business practice. Unfortunately this experience left us feeling uncomfortable even returning to the store. I would not recommend this place if you expect respectful customer service or accountability when something goes wrong.

Such a fun place, whether you go alone, with a few friends or in a group! I've been here so many…read moretimes over the years and love it every time (even if my pieces sometimes look like a child did them lol).

In a town with limited shopping options, this store is a real find. Its filled with hand-painted…read moreMexican and Navaho pottery, carved wood furniture, stamped tin mirrors and lots more. I bought several Christmas gifts here last year and returned today to buy several hand painted Mexican planters. I love the variety of planter patterns and sizes the store offers. They also have tons of dishes. The store owner, Delia, is delightful and worked hard to answer all my questions and help me find the perfect pieces. She even let me go into her storage area to look at items that weren't on display. I love this store and will most definitely be back!

Ariana was so helpful finding what I needed and helping me with coupons! I got everything I needed…read moreand saved $120.

Well-stocked in fabrics and crafts. We were able to find most everything we were looking for. The…read moreproblem was with the employees. Not with customer service--the staff were kind and helpful--seemingly with a low regard for the safety and well-being of their customers. Of the four that we saw, three were not wearing masks and were standing around chatting without their masks on. Even when we asked for help, one of the employees kept hers off until we were ready to checkout, then she found it appropriate to put it on. (Could be due to forgetting as it was hanging on her ear, lack of training or not being stressed the importance of mask usage in the workplace). This seems to be an issue; there is no shortage of fabric in the store, yet most of the employees are not able to place a small piece of fabric on their face even when interacting with customers. We will probably do most of our shopping online from now on as we did not feel comfortable in our interactions with the Jo-Ann team, and craft supplies are cheaper on Amazon anyways.

Thanks for doing a great job - needed to send flowers and a gift to my aunt. Really appreciate the…read morepersonalized service and quick delivery!! I will definitely use again!

I want to thank Ben for going above and beyond!!!! I had some gifts made, I gave him the wrong…read more order of the initials, I did not realize it until they were finished. He immediately went into we can fix this mode, even though the mistake was completely my fault. He worked on his day off to help fix my gifts so I would have them in time to leave town for a very important weekend. Thank you so much for being a great business owner and for helping your customer out in a pinch! Lisa Cherry

After doing some research on a Vynil remover solvent, I searched the internet & found that Hobby…read moreLobby had a few available in stock. I drove here to see if I could buy a few bottles and to my surprise, I found it no where. I looked for someone to help and a lady at fabrics offered. She was super helpful at assisting me find what I was looking for. Unfortunately we didn't find anything related to what I needed in her department so she advised me to ask the front for help. I thanked her and went to the front to find someone that could possibly pull it up in their system. I asked a cashier if they could help and she referred me to another woman walking the front with an iPad. I told her what I was looking for and she didn't have a clue. I mentioned to her that I had the skew number provided from the website and she replied, "that would tell me anything, I can't find it that way". Not totally her fault but if their website states they have plenty in stock it should have an isle number and section to where you can find it. Totally not the case here. Super frustrated with the whole situation so I left. Unfortunately they will not get me business today and it wasn't totally the employees fault but they do need to either find or figure out where their products are.

Great store. Had 40% off all fall Christmas decor this week. No price checks were needed and it was…read moreclean and tidy.

Hobby Lobby is a great store for shopping interior home decor and other crafts and hobby supplies…read moreat discounted rates. At Hobby Lobby, there are main categories that are on sale at 50% off every week, and then the week after these go on regular price and other categories go on the same sale of 50% off. Other than that there is a weekly coupon code that can be found on the website and gives a 40% discount for any single item that is not on sale, and this is best used for furniture items that are usually 30% off, so they add the 10% off if you provided the coupon code for the week. The items in the store could be mostly unique and can not be usually found on the shelves of Walmart or Target or other stores, and this is what I like about it. Price wise you could find some great finds and some others are alright. I highly recommend this store, it stands as a good choice for shopping for your home interior and exterior as well.

They were wonderful best framing place I've ever been to must go again. The staff was amazing…read more Thought I knew what I wanted and they gave me some incredible ideas!

From the owner: Our specialties include custom framing, where you can mix and match from our hundreds of high…read morequality frames, in any style and color you could possibly want. We also specialize in custom printing. Our 12 color giclee printer will insure that your piece is perfect on one of our several papers, and canvas'.

The employees are friendly and helpful. There is a huge selection of fabrics to choose. The only…read moredrawback is you have to make an appointment to shop. It's a little pricey, but has quality supplies and fabrics.

My stepmother bought several machines and had one drop shipped to me. The package came in damaged…read more I filed a claim to UPS, and they picked up the package the following day. The shipper (Patches and Scraps) is responsible for claims and communication and I had to step in 99.9% of the time, calling UPS for status, and they said they would contact the shipper. I have multiple recordings where UPS said they spoke to P&S and P&S claims they did not. Spoke to them several weeks ago about a refund, and they claimed they would have to charge a 20% restocking fee, though it was all their responsibility. P&S failed to insure the package so beware of if your package is damaged, you will be liable. Now pushing 6 weeks since the original delivery, I contacted April with P&S, and she said UPS told her to hold the package. So, I contacted UPS and 3-way called P&S and told them that and April, the manager was with a customer, and they said she would not be able to take the call even if we waited (dodging the call). They were informed the claim was denied. I feel they are hiding the machine or have resold it, as they will not send the equipment back for me to have repaired and refused a refund. The next actions will be filing a small claim against the company for a full refund and any expenses accrued as I have phone recordings with both UPS and P&S of their statuses.