The staff is always so helpful! I purchased a Janome multi needle embroidery machine. Though it is…read morenot convenient to drive to the location of the store, they are always willing to help! The Janome was a much better value for a multi needle than other machines I had looked at. I pretty satisfied with my machine and its performance!

After carrying my Janome in to be cleaned and checked out, I ask about bringing in an old singer…read moremachine. At the time I was told absolutely, she was also trying to sell me a new machine though. Today I carried in the old Singer and felt like I was attacked, because "this is a janome store". Said if it needs parts you have to come up with them. Isn't that what a repair guy does? Had they told me the previous time, no our service guy doesn't work on Singers or if you need something replaced you have to order it ahead of time, I wouldn't have driven over there(There were singers waiting to be picked up the day I dropped off my other machine). But luckily I found someone certified to work on all machines and very knowledgeable. What a shame. It's a nice store with a good selection of fabrics. Unfortunately, I guess I walked in at the wrong time on a bad day.

Ariana was so helpful finding what I needed and helping me with coupons! I got everything I needed…read moreand saved $120.

Very poor customer service!! DO NOT ORDER ONLINE if you are in a hurry to get anything. It takes…read morearound 2 weeks to get an order and miraculously they have no cancel button to stop your order right after you order it!! and if you are looking for their contact number on their app your out of luck.. found it on the web and called .. was told no cancel button to stop the order. i have emailed numerous times.. i will refuse the order and i have stopped payment on the card. A very ignorant way to do business! no wonder you are losing business! The credit card service agrees that this is a shoddy way of doing business!

The employees are friendly and helpful. There is a huge selection of fabrics to choose. The only…read moredrawback is you have to make an appointment to shop. It's a little pricey, but has quality supplies and fabrics.

My stepmother bought several machines and had one drop shipped to me. The package came in damaged…read more I filed a claim to UPS, and they picked up the package the following day. The shipper (Patches and Scraps) is responsible for claims and communication and I had to step in 99.9% of the time, calling UPS for status, and they said they would contact the shipper. I have multiple recordings where UPS said they spoke to P&S and P&S claims they did not. Spoke to them several weeks ago about a refund, and they claimed they would have to charge a 20% restocking fee, though it was all their responsibility. P&S failed to insure the package so beware of if your package is damaged, you will be liable. Now pushing 6 weeks since the original delivery, I contacted April with P&S, and she said UPS told her to hold the package. So, I contacted UPS and 3-way called P&S and told them that and April, the manager was with a customer, and they said she would not be able to take the call even if we waited (dodging the call). They were informed the claim was denied. I feel they are hiding the machine or have resold it, as they will not send the equipment back for me to have repaired and refused a refund. The next actions will be filing a small claim against the company for a full refund and any expenses accrued as I have phone recordings with both UPS and P&S of their statuses.

I love this quilt shop, they have a really nice selection & everyone was very friendly. I first…read morecame here last year to get the row by row pattern & was glad to have a chance to come back today. They had exactly the fabric I needed for my next quilt project. They also have a good selections of rulers, patterns & other notions.

Everything went well. She answered all my questions on the items I was needing and asking about…read more Will continue to shop there.