Cancel

    Open app

    Search

    Video Star Photos

    Recommended Reviews - Video Star

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Verify this business for free

    Get access to customer & competitor insights.

    Verify this business

    Cinergy Midland Featuring EPIC - Dear Mr. Royal Cinergy Entertainment  Why?

    Cinergy Midland Featuring EPIC

    3.3(72 reviews)
    15.8 mi

    My husband and I EACH have platinum tier memberships to attempt to keep up with our family's…read moremoviegoing addiction and even then we still go WAY above our membership levels at both the Midland and Odessa theaters! Our kids love the games and laser tag. We have concurred ALL of the current escape rooms in the Midland and Odessa options. And we love the skywalk options! With regards to Midland in particular, tonight we encountered a young man named James in the prize room of the arcade. Are you listening Cinergy? This guy NEEDS to be your Supervisor as of at least YESTERDAY!!!! One of our favorite ways to rack up points is the Wizard of Oz coin drop game. We are very familiar with how to redeem the coins/cards and add them to our family central points card. However, many members of the Midland team have been simply (I hate to say it but I have to be honest) too lazy to read the simple instructions of sliding the player card, inserting won coins/cards, and then sliding the player card once more to transfer the points to it. Instead, even your higher level supervisors were missing the initial sliding of the player's individual card and claiming that the machine to do it yourself was just "constantly broken." But James instead showed how this step was missed regularly so we could do it ourselves instead of everyone counting on the ONE guy in the prize room to do EVERYTHING for them, causing a massive backlog with frustrated customers! And he did it with a giant smile and award-level customer service! Take it from someone who has been the founder of several companies: THIS is the guy you want to promote from within and hold onto!!!

    Staff was uncooperative. The employee put my races on the wrong account because he got the names…read moremixed so i didn't get to race for the two that i bought. Got "credits to my account" but couldn't even do them the same day. Wasted 2 hours.

    Photos
    Cinergy Midland Featuring EPIC - Team ignoring customers

    Team ignoring customers

    Cinergy Midland Featuring EPIC - Arcade área

    Arcade área

    Cinergy Midland Featuring EPIC

    See all

    Video Star - videoandgames - Updated May 2026

    Loading...
    Loading...
    Loading...