I've only been in this store 2 times, I can't really afford it. However I have had them size 3…read morerings for me. They are the nicest sales staff I have ever encountered, despite the fact that I bring in jewelry from other stores they treat me like I purchase them there. Excellent customer service!!!!

We came in today to get my wedding rings sized, soldered, and the diamond set. Totally fell in love…read morewith the staff, customer service, and incredible inventory! Walked out with an unplanned necklace from the Julia Vos collection that I can no longer live without! My new favorite place in the world!

Pity the entrepreneurial owner of a small business. He plays his craft with such skill and…read moreexpertise that would take a "chain" jeweler 6-8 weeks to order and receive a waylaid part. At D'carrolls, the consummate craftsman disappears in the back, gives a knack a paddywack, and sends you on your way a little bit shinier for the effort. If he can't fix it then don't be a cheapskate-- it's unfixable, so go ahead buy a new heirloom.

I have a very expensive unique was I bought overseas that ha been sitting in my jewelry case…read morebecause I could not find a shop to repair it and was to about D' Carroll's Jewelers and so happy I did as he was able to get the watch fixed, did an exceptional job and working properly

Needed two batteries replaced - the man was busy with a customer but got right on the battery…read moreinstall once finished - only took a few minutes - I asked about a watch they had for sale and he was quite informative and professional but not pushy in the least - not sure where the less than stellar reviews are coming...

I took a new Omega in to be sized. The watch was a gift that my wife purchased while on a trip…read more Mark refused to size it because it wasn't purchased there. I have purchased an Omega from the store before, so I was a customer and I was perfectly willing to pay to have the watch sized. Needless to say, I will never return.

Prompt, friendly service. We were in town visiting and my mom needed to get the clasp of her…read morenecklace switched out. We walked in, were immediately greeted and the gentleman got to work. We were charged very reasonably for the service. Would recommend for future needs. Parking is a bit of a struggle since there's lots of construction happening at the moment.

Im not sure who the reviewer is referring to as "the manager", however David the OWNER is extremely…read morepleasant to deal with. And as far as the other review goes, we get it guy. You have a Rolex, and demand an unparoled level of service because you spent a few grand on a watch. I'm sure someone who has made their living selling such an iconic brand didn't scoff at the age of your watch. You see, in the Rolex world, age is to be appreciated, not mocked...David knows this as he has been in business in a relatively small market for luxury watches for over 50 years. The bottom line is, if you're in Permian Basin and in need of servicing a luxury timepiece, or in the market for a new one, go see David Cristiani if you want to be treated as a valued customer. Having done business there myself (I won't tell you the specifics of our negotiations), The business has very fair prices, excellent knowledge of their product, and a charm that one would find in the small town jewelers shops off Main Street USA of yesteryear. A+++

David is horrible. Left work early today, have been wanting to purchase a Rolex for a while…read more Google, Yelp and Maps all show this location as open until 5pm. Show up at 4:20pm- store is closed. Called and left a voicemail. David calls me with the most sour "I hate my life tone in his voice" asking "Where does it say online we are open until 5pm?!" I told him, Google. He said "Well I don't know where you're getting your information but it's wrong!" Then proceeds to talk to me like I'm a peasant about purchasing a timepiece. Then explains Rolex pulled out of West Texas and there is no where to buy them out here anymore. Although his store is still baptized in Rolex logos and Rolex green. I mentioned a few places out here that have selections then he exclaims Huh! Those are USED! Incredibly unpleasant, judgmental and pompous individual.

I went there to have some jewelry cleaned they were very nice I even got a credit card and the lady…read morewanted me to buy a pair of diamond earrings which I did not want to but then they said there was a $10,000 diamond ring on sale 70% off so I bought that ring the most beautiful 'ring ve ever owned it was almost $4000 but I was a little upset when I went on Amazon and saw the same one for les then 2,000 I was a little shocked but I love the ring anyway and I'm establishing my credit by paying the credit card the only problem with jewelry is they inflate the price so so much when you buy a piece of jewelry it's not worth anything that you paid for

I must say this is absolutely the worst jewelry store that exists to mankind. My wife purchased a…read more1200$ Tag digital watch for me directly from Tag, however it needed maintenance/slight repair. I went into the store since they are an authorized dealer, this was my biggest mistake. The woman whose name I don't remember because of her lack of knowledge was beyond useless after she stated she has many years in the industry. She said that Tag usually only has 3-6 months warranty for their digital watches and that I would have to pay for the repair. She also said that it would take 12-14 weeks for a turnaround if they sent it off. She directed me to take the watch to a IPhone repair place of all places. I called Tag and they said my watch had 2 year warranty and to send it to them for a 2 week turnaround. The Jared salesman also stated that my watch should never be put under water even though it is a dive watch.‍ I told Tag to pull their dealer recognition from them for their total lack of knowledge and piss poor customer service skills. Hope this helps. Stay away from the Midland Jared Jewelry Franchise.

This is a great store! I had great service and the people that helped me were very nice. I walked…read morein, picked out my jewelry and was out in 30 minutes.

In store at this location night my time and money were wasted. I was then told by the manager…read morethere was nothing they could do. I knew if she couldn't, someone should be able to help so I asked who I could speak to. She told me there was no one that could help resolve the issue that came from bad information given in their store about a purchase I was going to make but backed out on because they would not honor the promotion. I said I would call corporate online then and have a talk with them about my experience since she already informed me they wouldn't simply email her, which clearly would go jo where since her response was part of the issue as well. I went ahead and called online anyways. I was listened to. I was treated kindly. And to top it off they were able to honor the promotion and help resolve the issue that occurred in store. So, my order is now on the way, but I will never return to that location again since they were clearly incapable of resolving issues "in store" (which is how the manager said online would tell me it needed to be handled) ... but this location. was more than willing to take my time and go ahead and place my order if i ordered double the charms required according to the promotion -meaning if I was willing to pay double what I needed to and buy things I didn't want. Im glad I reached out to online despite the manager telling me no one else would be able to either since she wouldn't. Seems to me that she cared more about trying to make double the money out of an already costly order than creating a culture of good customer care. James avery is already top of the line so the product doesn't need to be pushed, but real customer care in stores should be. After all, isn't that what they are known for? The ladies behind the counter were not the issue. It was the manager who was the issue, and she clearly cares 0% about being helpful.

I had such a wonderful experience at Kendra Scott! The store is absolutely beautiful, and the staff…read moreis so friendly and welcoming. Jessica went above and beyond to help me pick out the perfect pieces!! she was patient, had great style advice, and made the whole experience fun and easy. You can tell she genuinely loves what she does! I left feeling so happy with my purchase and confident I'll be back soon. Highly recommend visiting this location and asking for Jessica if you want exceptional service!

After a tragic accident where my mother in law lost her parents, I went into the store to get her a…read moregift with the birthstones of her parents to remember them. After telling the staff the story, they gave me the necklace for free so kind