Im not sure who the reviewer is referring to as "the manager", however David the OWNER is extremely…read morepleasant to deal with. And as far as the other review goes, we get it guy. You have a Rolex, and demand an unparoled level of service because you spent a few grand on a watch. I'm sure someone who has made their living selling such an iconic brand didn't scoff at the age of your watch. You see, in the Rolex world, age is to be appreciated, not mocked...David knows this as he has been in business in a relatively small market for luxury watches for over 50 years. The bottom line is, if you're in Permian Basin and in need of servicing a luxury timepiece, or in the market for a new one, go see David Cristiani if you want to be treated as a valued customer. Having done business there myself (I won't tell you the specifics of our negotiations), The business has very fair prices, excellent knowledge of their product, and a charm that one would find in the small town jewelers shops off Main Street USA of yesteryear. A+++

David is horrible. Left work early today, have been wanting to purchase a Rolex for a while…read more Google, Yelp and Maps all show this location as open until 5pm. Show up at 4:20pm- store is closed. Called and left a voicemail. David calls me with the most sour "I hate my life tone in his voice" asking "Where does it say online we are open until 5pm?!" I told him, Google. He said "Well I don't know where you're getting your information but it's wrong!" Then proceeds to talk to me like I'm a peasant about purchasing a timepiece. Then explains Rolex pulled out of West Texas and there is no where to buy them out here anymore. Although his store is still baptized in Rolex logos and Rolex green. I mentioned a few places out here that have selections then he exclaims Huh! Those are USED! Incredibly unpleasant, judgmental and pompous individual.

I must say this is absolutely the worst jewelry store that exists to mankind. My wife purchased a…read more1200$ Tag digital watch for me directly from Tag, however it needed maintenance/slight repair. I went into the store since they are an authorized dealer, this was my biggest mistake. The woman whose name I don't remember because of her lack of knowledge was beyond useless after she stated she has many years in the industry. She said that Tag usually only has 3-6 months warranty for their digital watches and that I would have to pay for the repair. She also said that it would take 12-14 weeks for a turnaround if they sent it off. She directed me to take the watch to a IPhone repair place of all places. I called Tag and they said my watch had 2 year warranty and to send it to them for a 2 week turnaround. The Jared salesman also stated that my watch should never be put under water even though it is a dive watch.‍ I told Tag to pull their dealer recognition from them for their total lack of knowledge and piss poor customer service skills. Hope this helps. Stay away from the Midland Jared Jewelry Franchise.

Professional courteous knowledgeable staff never paying to make a sale made me feel very…read morecomfortable. Full team was on par attentive everyone in the store was having an amazing time

I went in to get a battery changed on a watch. The store is very clean. The gentleman that helped…read moreme was very nice. It took a couple of minutes to change the battery. I would recommend this store!

I just needed one link of a gold necklace repaired, but I don't live in Odessa and only visit every…read moreseveral weeks so I wanted very much to get it done the same day, and feared it might not be possible. Glitz & Glam was the first place I went and they were very happy to do it that day. (I recognize that it's entirely possible that they kept the broken and deformed link and simply connected the two intact parts, but that's actually fine with me. Even at 14 K, it's a fine enough necklace that the gold in that one link is basically worth pennies, and I can understand that re-forming that would add considerably to the complexity of the task. And if they did use the broken piece, so much the better. I honestly don't care.) When I picked it up, it had been both repaired and cleaned as a courtesy, which is the minimum I would expect, but I've also seen plenty of businesses not bother with the cleaning so I appreciate it. The staff were polite and helpful, and left me a very charming voicemail when it was ready to be picked up. My only small complaint is that both when I dropped it off and when I picked it up I felt somewhat rushed even though there were only 1-2 other customers in the store. I feel like the staff just has a bit of a habit of rushing people in and out, which can be fine if it suits your personality and schedule. I'm just a more relaxed kind of person and it stressed me a little. Another advantage is that there's disabled-accessible parking right across from their storefront, but I would caution anyone with a wheelchair that it might be a tricky fit through the front door. I use a walker and it did fit, but it was close, and hard to hold the door open while going through it. Once inside, there's plenty of room to move around no matter what sort of mobility aid you use, so that's not an issue.

The order was for a ring. It was a little bit more than $2000.00…read more Although the diamonds are beautiful, it was supposed to be white gold. They didn't provide the ordered product. They just told my uncle (who has spent enough there... unbelievable)... They said they could spray something on the unwanted yellow gold, and they did. Whatever it is makes it look like "white gold", for about a week. They just told him he could go back to have it "resprayed" as needed. He has been a longtime customer. After spending, at least, fifty thousand dollars... They wouldn't replace the ring as it was ordered. Simple. White gold not yellow. Gross experience. DO NOT RECOMMEND!

Great service and quality! Brought my engagement ring in to be fixed after I bent it. Billy took…read moregood care of me and the jeweler on site is a master! My ring was finished ahead of the scheduled date looking brand new! Thank you!!!

I have to be more careful in the future but I was at the mall just walking around when my watch…read moreband broke the hole watch cost me 100.00 dollars all the watch needed was a pin. I was refered there mistake they told me it would cost between 25.00 to 35.00 dollars I guess I didn't look at the sales ticket close enough but when I got home and see the charge on my statement was 162.00 dollars. Wow I called and they wouldn't change it. Just becareful dealing with a dishonest place like this. After all that the pin fell out just becareful.

My wife took a new watch to the Midland Park Mall location to have links removed from the wrist…read moreband. The jewelry technician then proceeds to open the watch, thereby voiding the warranty, and replacing the battery and seals. This work was done without the approval or prompting by my wife. The technician then could not remove the links from the wrist band. Upon arriving home, the watch was not operable. After contacting the technician and the owner, no offer was made to pay for the watch or pay for repairs done by a qualified technician. The owner defended himself by stating "why would you bring a nice watch here." Will never do business at this establishment and I hope others will heed this story and take their jewelry elsewhere.

100% satisfied with there work did a really good job. Didn't take long to fix and really good…read morecustomer service.

From the owner: Perfume Hub is a Locally owned business where you can find all your favorite perfumes!…read more We carry a large selection of man and woman perfumes at affordable prices!

When you advertise hours of service, be there when you are supposed to be open. Not have someone…read moretell a customer that they have to wait for someone to get there or come back. .

From the owner: Specializing in loose diamonds, wedding sets, jewelry repair and custom manufacturing. We also do…read morejewelry insurance appraisals.

I had a fine experience here. Took my wife's MOTO E cell phone in to have the charging port…read morerepaired. They ordered the part and did a nice job of fixing it. When she broke it again (twice) they fixed it again for free. Good straightforward communication. Important note: This business is now named: Glitz and Glam. Also, they really are open 7 days a week!

I have had great experiences with three repairs at this store. Through no fault of theirs, the…read morelast repair did not work as expected. The second time that I took it in they tried again and at that time they also gave me a store credit for the amount of the repair just in case it didn't work. We ended up trading in the phone that was 7 years old anyway, and they still honored the store credit. I believe that they are honest and easy to do business with.

Best jeweler you'll ever find. Jay's turn around time is amazing as well. No need to look anywhere…read moreelse.

We live in Dallas, but couldn't find anyone that could match the design we wanted to celebrate our…read moresecond son with a personalized bracelet. The Karat Patch team stepped up and created us a beautiful design. They sent us choices and kept us informed along the way. The bracelet was ready within a few days. The artistic design, their speed and the amazing customer service is why this place is so wonderful.