This business is being confused with another company with a similar name out of Fullerton that is…read moreroutinely being dispatched by insurance companies. It's that other company (Angel City Towing vs. Angel's City Towing) that is providing the bad service and taking forever to show up and/or never showing up at all. I feel badly that there are so many negative reviews for this business that are unwarranted, so I wanted to take a few minutes to share my experience in hopes that it will help others. Similar to other reviewers, I also had the experience of waiting over 1.5-2 hours for a tow from when I placed a call to my insurance company's roadside assistance. The person I spoke to at my insurance company said the tow company they'd gotten for me would call to give me an ETA, but unfortunately I didn't get the name of the company from them before we hung up. So after I'd been waiting for over 45 minutes, I tried calling my insurance company back and had to jump through a bunch of hoops to get ahold of a live person again that could finally tell me which company had been dispatched to give me a tow. When I finally get an answer (an hour plus later) they tell me "Angel City Towing", which still has not called me with an ETA. So I do a quick google search and find Angel's City Towing (in El Monte) and assume this must be the right company (based on proximity as I'm stranded between Irwindale and Baldwin Park.) I call their number and get ahold of Mike immediately and he explains what's happening. He even comes out to meet me within 10 minutes of chatting on the phone with him. Mike and his colleague actually waited with me until the guy from Angel City Towing (in Fullerton) finally arrived because Mike is understandably frustrated and curious to see who this other company is that my insurance company (and countless others) are dispatching to their unfortunate customers who need a tow in this area. When the driver from Angel City Towing (in Fullerton) finally shows up (another 30+ minutes later) - a full two hours from when my insurance company had called on them to help, it's a young kid who couldn't care less about how long I've been waiting. He has an unmarked truck, there's no DOT information or any signage listed on the vehicle identifying them as Angel City Towing. When I asked about it, his answer is simply "I'm just the driver". After pressing him a bit more about it, he shows me a photocopy of a DMW title stating that the truck belongs to Angel City Towing out of Fullerton and says they've been in business for less than a year. I asked if he could show me a driver's license as I still didn't feel comfortable giving him my vehicle and he said he didn't have it on him. What?! There was no way I was letting him take my car, so I called my insurance company back to get verification that this was all correct and even they can't verify that this is the company they thought they had contracted. I asked if we could switch over to Mike's company (the actual Angel's City Towing I quickly found on google) and of course insurance has to go through the whole dispatch process again and sadly it didn't work out for us to give Mike the business as he had to go to another job and had already been waiting with me and helping me out for an hour as I tried to get the insurance paperwork switched over. In the end I eventually got a tow from another company my insurance company contracted that was clearly marked, DOT info, etc, but good lord what a nightmare this was due to poor due diligence of my insurance company and the dispatching company that manages all of these tow truck businesses. I feel awful that Mike's company is missing out on business because they're being confused with this other company out of Fullerton and getting all of these terrible reviews that belong to them. Mike's trucks have DOT info, he and his guys are in uniforms and his colleague even helped me with my vehicle (removing the metal & tarp debris that flew towards me on the 605 freeway and got lodged underneath my car to start this whole mess). Pulling that out of the bottom of my car was difficult but necessary so my car would be able to get on the tow truck for the company that finally towed it to my house. I'm so thankful to Mike and his team for their help. My experience with them was 100 percent positive and I absolutely would have given them the business if we hadn't had to deal with all of the insurance & dispatching mess we had to endure. I hope that other company with a similar name out of Fullerton gets kicked off the dispatching service immediately and shut down quickly for providing such terrible service so Mike's business doesn't continue to take on any more of their bad press. Attaching pictures of the company out of Fullerton in hopes that they don't waste anyone else's time and sanity.

My auto insurance policy covers towing services and I needed to get my car towed to a mechanic, so…read moreI contacted them who contracted Angels City Towing. My insurance company said Angel City would arrive between 60 - 90 minutes.. 52 min later, I got a call from Angel City (Alex) saying that before he could dispatch a driver, he needed to collect $57 because the towing distance was over 5 miles (when I navigated myself, distance only showed 4.6 miles, but I digress). According to Alex, distance was 5.5 which warranted the $57 charge. Since it has already been an hour waiting for the tow, I gave him a credit card number, he changed me $59.57, $57 + a credit card transaction fee, and after the charge cleared he said his driver would be at my location for pick up within 20 minutes. An HOUR LATER a driver, Angel, shows up and starts hitching my car. If it weren't for my Ring, I wouldn't have even known he was there. About 20 minutes later, he finally gives me a call saying he needed my keys to finish the hitch. No apology for the delay, nothing. As far as service, it was fine. I don't know what the average time is to hitch a car but it took about 30 minutes. I rode in the tow truck because I needed to talk to the mechanic & on the ride, just to confirm my suspicion about them incorrectly charging me, I watched the odometer and the distance was in fact 4.6 miles to the point. The fun doesn't stop there! My insurance company calls me to find out how service was so I let them know about the charge and how it took a total of 2.5 hrs to finally get towed from the time of the initial call and the service agent, Pam, let's me know they should never have even charged me at all and that 100% of my towing services are covered up to 50 miles, so I called Angel City again letting them know I was improperly charged and Alex told me there's nothing he can do because my profile only shows coverage up to 5 miles. I initially wanted to give 1 star, but updated to 2 because I was able to call back and get a receipt for my charge. My insurance company is going to reimburse me, but I had to go through the trouble of fronting the bill and submitting a claim. If I am assigned this tow company again, I will request another.

Super communicative, very professional. Delivered as promised. Appreciated the work completed.read more

When Martin showed he was very patient! Helped me with my paperwork even thought took multiple…read moretries! And over an hour later we got it finished! Customer service was amazing! He definitely went the extra mile!

I needed a tow across town and was able to schedule it for exactly when I wanted. I spoke with…read moreMaria on the phone, she gave me a quote immediately and we set up a pick up time. She called 30 minutes before the driver arrived and was great to work with. The driver, Rudy, was also great. He got the car on the flat bed quickly and delivered it for service just as expected. If you are like me and don't know where to go for a great tow company, I'd highly recommend Sandoval Towing.

This is my first time using the towing company for my vehicle and rating this company a 10 stars…read more The van was not moving in reverse and Ismael helped me to get the van moving and took his time to help me. He's very professional and very helpful. Will call him again next time for all towing needs, definitely call this company if you need towing.

I couldn't be more satisfied with safelane towing service. They were very responsive and polite…read more The driver and entire staff were extremely helpful and made the entire process easy. I would definitely recommend to family and friends in need of roadside assistance

Moving our fifth-wheel trailer required more planning than a standard tow, and Blue Eagle Roadside…read morehandled it with care. I appreciated how clearly they explained the route and unloading process, especially since the trailer was being moved between storage locations. The pricing was discussed in advance and didn't change afterward. Given the size of the trailer and the attention involved, the service felt fairly priced and competently handled.

Such good communication throughout and even after when they dropped off our car for us at the…read moredealership. Was prompt and accurate in their time estimation of arrival. Wish more towing companies had similar service.

.After having some engine problems, I had to get my car towed to the nearest dealership . JC , the…read moredriver, showed up earlier than expected!! he did a great job , he's polite and very professional. Also, the tow truck is very well kept and super clean inside :) Thank you for taking care of my car! Highly recommend their services if you should happen to have a need.

I have AAA insurance and they dispatched SAN GABRIEL VALLEY TOWING . I only had to wait 15 minutes…read morethey got to my location super fast . My tech guy name is Jonathan he was so professional and helpful , he changed my flat tire in record time , also gave me information to be safe driving with my spare tire I will recommend this towing customer 100% - fast respond - excellent customer service - they kept calling me with ETA arrival Thank you for helping me with my flat tire and thank you Jonathan for being so professional .

I used SGV towing via AAA for a battery issue I was having. They came 10-minutes after I reached…read moreout to them and they were fast and efficient. The gentleman who came to help me out with my car was very informative on what was going on. He was able to replace my battery but mentioned to me that I needed to still change out my alternator as that was the main issue with the vehicle. Thank you SGV towing for being fast and efficient, especially for someone with a busy schedule like myself!

My car refused to start one morning and was stuck in the driveway, making it impossible to get…read moreanother vehicle in or out. After a few unsuccessful attempts to troubleshoot the issue myself, I called Amery Pro Towing and Roadside for assistance. They were easy to reach, provided a clear arrival estimate, and kept me informed throughout the process. The driver arrived within the expected timeframe and immediately assessed the area before beginning the tow. I appreciated that he paid attention to the driveway layout and surrounding vehicles rather than rushing the loading process. Everything was handled carefully and professionally, and the vehicle was secured without any issues. The pricing was explained upfront and matched what I was charged at the end. It wasn't a complicated situation, but Amery Pro Towing and Roadside handled it efficiently and with the kind of professionalism that makes a stressful inconvenience much easier to deal with.

I knew right away that I needed an emergency winch out service for my vehicle has been stuck for…read moreabout 10 minutes on the mud. The operator adjusted traction points carefully and avoided spinning the wheels further, which made a noticeable difference. Recovery was controlled and steady, not aggressive. What I appreciated financially was that the charge reflected the actual recovery effort instead of an arbitrary premium. The amount made sense once I saw the equipment and technique involved, and I didn't feel like urgency was being used to justify excess cost.