Professional group of individuals, worth the price and helpful with the overwhelming amount of…read morechoices that need to be made when conducting a renovation.

Never judge a book by its cover! My husband was dressed pretty poorly as we were planning on…read morepainting our bathroom when we decided we would just remodel the whole thing. We took a drive up to KSI in Brighton. We were greeted with a bad attitude and informed a "bathroom remodel would be 10-15k." The attitude of *pff you can't afford it* angered and frustrated my husband who walked out the door. You lost that sale today. Money was not the issue. Your saleswoman was! We watched another better dressed couple setting up their estimate but we were unwelcome because we apparently weren't wearing the right clothes. Sad.

I had the oddest experience with this company. We selected them because of their high rating by…read morePella. Paul came out three times and I had nothing in writing. I received an email with a bid as follows: Windows Pella Pro-Line Remove existing windows, prep openings, supply and install new package of windows (per spec sheet). Seal openings properly with closed cell foam and rubberized tape. Finish and caulk exterior. Interior will be ready for paint/stain. Exterior Door Remove old service door in garage and prep for new. Supply and install one 2'8" flat panel steel entry door with 1/2 glass on side of garage Debris Removal Debris removal and general cleanup He wrote separately that the Pella rep would be out with him on Wednesday and a deposit was needed on that day for 50%, then 35% when windows were delivered and the final 15% at completion. I wrote back that I could not give a deposit without receipt of detail. After my email, the exchange changed the relationship from cordial to adversarial. The tone of his email messages escalated negatively. Given those exchanges we decided to cancel the measurement meeting. The response to our cancellation was additional aggressive, diminishment and hostile commentary. All in all, unsettling. Given some of the other reviews I read only recently, I think we made the right decision.

Should have known better after first $35,000.00 project. Had some workmanship issues on that one,…read morebut my wife liked the work so insisted we use them for kitchen and bath remodel. Just took their quote did not bid other contractors. But this time there was no foreman to deal with. Owner Paul called all the shots himself. Did not communicate with us or his people. They did not know from day to day what they were to work on. Paul did not care about our schedule or wishes. Got substandard workmanship on walls and trim. Had to rip trim out myself and fit and install correct trim at my expense. Had to work around their work on cabinets molding and tile. Even his tile sub, who did a great job told me he had told Paul repeatedly it would be a better job if they could install the tile before the baseboards. Said Paul told him if he was working for him to do it his way or work for someone else. We ended up with multiple cost overruns due to poor quoting, cabinets with sub stan paint and poor workmanship and fit up on carpentry work. We assumed that if we hired a professional builder and paid $53,000.00 we would get a professional job. Instead we got a my way or the highway attitude. I would not contract Paulsons to build a dog house.

When I started interviewing for my kitchen/bath remodel I found myself getting frustrated and…read moreannoyed at some of the contractors that came in my house. From the moment Chris Wolverton walked in he made us feel so comfortable and confident that he was the right contractor for the job. We were not disappointed. I would give these guys a ten if that was an option. The tradesmen working with Chris were all very highly skilled and easygoing. And after having a complete kitchen and bath remodel I determined we needed a laundry remodel too. They are just wonderful and each one of them have become part of the family. Will be doing more remodels in the near future and they will be doing them! Trust no one else!

Well, I thought I could remodel my bathroom on my own. I learned real quick that I was way in way…read moreover my head! I called Wolverton Construction and Chris Wolverton came to my house and gave me an estimate within days! Even though I changed what I wanted done many times, Mr. Wolverton kept on coming out updating my quote without any problems. Once I accepted the quote construction started very quick! He also honored the price he gave even though went above and beyond on things I requested last minute. I am very thorough and what things done the way I like it. I called/text Mr. Wolverton at all times of the day through the whole process. What was refereshing is that he called/text back within the hour (even on weekends and during his vacation)! Needless to say, I will be going back to Wolverton Construction when I get my kitchen done! Again, amazing job!! -Adam

DO NOT use Ambra Colaizzi for a consultation. We met her before we selected our builder, who…read moreusually uses Maureen. Ambra lost our selection list from the time of the first meeting until we were ready to order. Unlike our previous experience with KSI she did not come to our house for measurements, even though we live only 2 miles away. Instead, she asked the contractor to check my measurements, and he is 20 miles away---and he found I measured correctly. The 2 small bathrooms we are remodeling aren't even done and we have found 3 errors on her order so far. Right now we are on hold until the counter top maker comes out to cut it down, she ordered it too large. They already were here once because she didn't order the right hole configuration for the faucet. The two medicine cabinets were too large to fit. Wes, the store manager has been very accommodating in correcting her errors, but she has cost us time and aggravation.

This was one of the most miserable customer service experiences possible. Three weeks, three…read morevisits and several phone calls later, including 3 with a manager, and I still don't have a correct quote for 5 identical cabinets in a row on a wall. E-mails failed to produce a correct quote, even though other vendors did fine with the same information. When I went in the second time, thinking it would be easier in person, they couldn't accommodate me, and said I needed an appointment. I made an appointment, and when I went in for the appointment, they said they were sorry, they were accommodating someone who walked in. I asked if anyone could help me, and the answer was no. I waited 15 minutes, then left, asking for a manager to call me. The manager said she would personally provide a correct quote, that day, and it's now several days later and I still don't have a quote. I went to Home Depot where they were friendly and helpful, and with the 20% sale coupon, the price was about the same. Just no excuse for this abysmal level of customer service. The only reason they even got one star was because it's not possible to give 0 or negative.

Recently we decided we were ready to move forward with changing out the counters and found Primo's…read moreon yelp. Mark was so informative and gave us a lot of information about all the different types of countertop options. The quote we got was very reasonable, and they threw in a new sink for free. We eventually picked a quartzite countertop and set everything up to have Primo's guys come out about 2 weeks later to install them. The installers arrived exactly when they said they would and got right to work. The entire process took them about 4 hours, including removing the old countertops. Primo and Mark were both so nice and answered all of our questions. I would definitely recommend Primo's to anyone who was looking to replace countertops!

Primo Granite installed 2-bathroom countertops in our home. The job was very professionally done,…read moreand the product is beautiful. The quartz countertops make our bathroom look like new. Thanks Luca, Primo, and Mike. I would definitely recommend them to anyone.

we are so happy with the service we received from Horizon Kitchens! They have been so great to…read morework with before, during and after our countertop installation. After getting estimates from several different countertop providers, we decided on Horizon and couldn't be more pleased! we highly recommend them!

From the owner: Based in Chelsea, Michigan, Horizon Kitchen and Bath specializes in designing and building kitchens…read moreand bathrooms that combine elegance with practicality, spaces that are timeless, functional, and perfectly suited to your lifestyle. From custom cabinetry and countertops to full renovations and installations, we bring your vision to life with expert craftsmanship and personalized service.

Devan consistently goes above and beyond to ensure that I am kept updated and informed on product…read moreeta. She always provides prompt responses and clear communication. Thank you, Devan, for your outstanding support!

If it was possible to give a negative rating I would!!…read more When you first walk in show room you can have a great experience and people there can be very helpful. Then you find out they ordered things incorrectly, it has been five months over 40 emails and I still do not have my problem solved!! I have to continuously chase them to solve it. I am so dissatisfied with the service! You should go anywhere except here!! You go to places like them expecting their expertise to order the sink the fixtures the drains that applies to what you're ordering. And when they make a mistake you expect them to fix it. That is the exact opposite of my experience. I placed my order in January 2017 It is now Thanksgiving weekend of 2017 I have lived in my new home for over a month I have a sink without a drain !!!!!! First they ordered the wrong part then when my plumber told him about the error, they only ordered one new drain. I have been waiting for the second drain for over four months...! I have come up with several ideas nothing has been resolved !!!