My experience for lunch at this Café was very disappointing.
I had reason to go there in early Nov. 2013 to meet up with a busload of seniors so that I could enjoy the company of a family member and have fun with this anticipated outing.
When I got there at 11:30 a.m. the place was empty. However soon the busload of seniors (about a dozen people) arrived and I joined them for lunch. I couldn't believe how slow the service was. It was about 1/2 hr. before the waitress even came to our table to take our orders. After this time, we waited & waited & waited for the food to arrive. At approx. 1230 hrs. this same waitress came up to me to relay that the cook would have trouble providing me with what I ordered (crepes) because after 1200 hrs., the kitchen is just
"too busy" for that sort of order, and wouldn't I like to change my selection so that the meal would arrive sooner.
I couldn't believe my ears. "I ordered just before noon time and I don't want anything else". With this, the waitress turned away in a huff and by 1245 hrs. I was finally served.
They made my 87 yr. old relative wait as well for her lunch and all that she was having was a plain egg salad sandwich. Worse service I've ever had and the food was only "so so"....certainly nothing that great to be waiting that amount of time for. When I was finally served, the waitress seemed to have a bit of an attitude and was defensive regarding this situation saying, "We only have one cook!"
My comment to the management of the Waterloo Airport Runway Café is to either change cooks, or the waitress (or both) or get more staffing during meal times. From this experience, I would advise potential diners to be aware and to "run away" to another nearby place for great service and food. Just a short distance down the road in Breslau is a nice little coffee shop off the main drag that will top this place. Actually, even a fast food place would have provided better for us than this establishment did. My elderly relative said, "I won't come back here", and I am total agreement with that! read more