I ordered shoes online and when they arrived, two different shoes were in the box. Then I emailed customer service and the response was that I should find a store, call in advance to see if they even has the shoes I wanted in stock, and go in person myself to exchange them! What kind of solution is that to put the work and hassle and time needed to fix their mistake onto the customer and not even offer to ship a new pair to me, or offer a credit or anything! I was so disappointed. Then the next day I got an email saying my customer service request was closed, before I had even replied! So then I called their customer service phone number and no one picked up, then the voicemail message said they didn't work on Fridays! What kind of company is this? Brutal. I would NEVER shop there again, to say the least. read more

Two enthusiastic thumbs up!! A wonderful experience. Staff were personal, courteous and gave me all the time in world. A finicky shoe buyer, they worked with me and helped me through the process. Highly recommend the Yonge Street location - you will not be disappointed! read more

I received a $100 credit card/gift card for Running Room as a gift. When I went to use it and scratched off the grey box on the back covering the card number there was an expiry date hidden under the box that had passed. I was told that the card was useless and there was nothing that could be done about it. The sales staff said that it was not the fault of Running Room that some other company sold this card, but that is not credible. I phoned the number on the card and was told that there was a fine print document inside the envelope when the card was sold allowing this dishonourable practice. That is a completely unreasonable excuse. read more

Wow what a joke this place is, I get yelled at for opening the front door?!? Horrible customer service and professionalism you guys sell running shoes you aren't saving lives. read more

The requirements for the reading of this review are a large pair of pompoms and a hefty dose of spirit fingers. Tania Tania shes our man, if she can't do it, Rina can. Coach and push us make us run. This jogging room is so much fun. Pick up your feet, get off the couch and please remember not to slouch. You think you suck she thinks you're great. Runs start on time so don't be late. Three times a week I'll trot and dash. 5K will be here in a flash. Tee-shirt and shoes, discounts galore, you'll love it at the Beaches store. Gimme an "R"..."R"...you got your "R"...you got your "R" etc. etc. copious amounts of jumping cheering and several other letters. What does that spell...RUNNING ROOM...what does that spell RUNNING ROOM! YEAH RUNNING... Bottom line...I may have to psych myself up a little to run, but this place does the trick and every week I learn something new and run a little better. read more

18 months ago I had not run further than the distance between the couch and the fridge in 15 years. After a fairly significant weight loss start, A friend (??) convinced me to do a triathlon, for which I needed to run, imagine that. I decided to take a Learn to Run course at the Running Room and I was hooked. The staff is great, the runners are friendly, and they have a water cooler. What more do you need. Now, 18 months later I have taken a Learn to Run, a 5k Clinic, been a group leader countless times, and now am one of the 5k Clinic Instructors. Rina (Manager) and Joanne (Assistant Manager) are great. If you ever have any questions they are always approachable and helpful. Love it. Plus I get to get out and away from my kids 3 times a week to go down running. Sweet. sweet break. read more

I used to get other people to get me stuff so I didn't have to get off the couch. And I looked like a guy who would do such things. So I did a 5k clinic at the Running Room and discovered that I like running and that I'm not bad at it. My competitive nature was also rediscovered. I needed that. As far as the retail part of things, they have great shoes and take the time to properly fit you. This isn't Foot Locker. They also take time to explain what all the other stuff hanging up is (there's more to running than sweat pants and an old pair of kicks). I'm in the 10k course Kat F is talking about, and Kerry is great. 18 months ago there's no way I would have thought I could run 10k. or 5k. Or hills. Or running in public, along the boardwalk. read more

I am brand new to running so I was a bit nervous walking in here. But the person who works at this store is so nice! Friendly, welcoming, not overbearing, not pushy, extremely knowledgeable, just a very pleasant person overall. I could tell she was passionate about running; I almost forgot she was a salesperson. It was a great introduction to the world of running. And she didn't mind my dumb questions at all, which was a bonus. AND, she even talked me out of several items that she deemed were a waste of my money, which is something salespeople normally don't do. I only bought one item at the time, but I know when I go back to buy more gear, I will be in good hands. As a bonus, they have training programs and running groups. All the runners are very friendly and their enthusiasm is contagious. The Running Room and its running community get an A+ in my book! read more

Yeah, the running room, it's awesome. I just started a clinic there and it's amazing, especially since you do your runs on the beach. I also went to buy my running shoes there and was very impressed with the expertise of the staff. The only problem is that good shoes cost good money - if you are going to the states I might suggest trying to get shoes there instead, mine would have been $60 less down there. But, this is a great place, and they even have a run club that anyone can attend for free. Clinics are also extremely reasonable - I end up spending $7 a week for a lecture and 3 supervised runs (if I chose to attend the running club). Everyone is very friendly - if you are considering running I'd definitely recommend it. read more

Very disappointed. For the third time, I ordered full price running shoes to have parts of my order cancelled due to lack of inventory. Very frustrating and very disappointing. Very little customer support and they just don't seem to care. Other companies try to compensate with a discount to purchase other merchandise, but not Running Room. Sorry 3 strikes and you're out, will no longer be a customer a the Running room. read more

As much as I'm embarrassed to admit that I spent a year running through the streets of Toronto with a pack of middle-aged women and men loaded up with gear that looked only as if it could only function in outerspace, I admit it. And it was amazing for me. Despite the outsider's belief that the running room is a cult, really all it is a room where people meet to go on runs. It is a place that never lets you bail because your partner couldn't make it. It also sells top of the line shoes for running-- I have purchased my shoes from them faithfully for the last five years. They offer a number of clinics, including, learn to run, 5k, 10k and the half marathon. The best surprise the running room gave me was the surprise I gave to myself, finishing the half marathon without death. read more

The Running Room offers clinics which are great for meeting new people who care about health and preparing you for races. The sales staff offers you the best evaluation of your step and matching running shoes to your foot. Minus one star for all the merchandise that is a bit overpriced and not as cool as Lululemon. read more

on a walkabout on queen street east, it naturally occurred to me, as my feet angled outwards towards the ground (their natural detrimental physiological inclination), wearing away the outer edges of the soles of my otherwise-still-in-good-condition shoes, that a look-see inside the running room would be in order. as per my interest i by passed all the (ample) sporting wear that curtained the shoes standing proudly on the back wall. i was sporting a pair of new balance shoes and was looking for the possibility of purchasing the same. they had a number of great brands there like brooks, saucony, mizuno and more. what was most comforting was the staffs knowledge of their products. in fact one woman started helping me, and organically got caught up in helping another customer as one of her other colleagues piped in to add to the answer for the question i was posing. the seamlessness in help and knowledge was very beneficial. though i didnt buy anything at the time, i learned about the shoes, felt comfortable about coming back to purchase specifically from them, feeling like i would be steered confidently in the direction that was right for me. read more

I've been to several Running Rooms and this store has a nice atmosphere. It's bigger than many Running Rooms, which gives space to move around without feeling pounced on by staff. The last time I was there, I had several questions about shoes and was able to get the answers. The young lady who helped me seemed less like a salesperson and more like someone who just loved to talk about running. It was refreshing, but also impressive as it was clear she knew her stuff. One thing I've noticed is that the store seems understaffed, especially when I go to New Balance and see 5 staff in a tiny store. This doesn't seem specific to the Beaches store, though, but to a lot of Running Rooms. read more

I bought a garmin 210 with heart monitor strap 4 months ago, from your store, heart monitor stops working, I go to your store willing to purchase a new one, after reading I am not alone. Before I go, a little online price check, MEC has them 14 dollars cheaper, no brainer, should be an easy price match? I show the girl, online at the the regular price. Nope told they must phone to confirm price and stock before they can do this.. It's on line in stock in Edmonton , store is closed at 7 it's 730. She say no way,, I said look at my profile, I have spent hundreds of dollars there in the last year, it's 16 dollars. She calls the manager he says No. Guess what, never coming back, and ditching all my cloths that advertise running room. Hats gloves shirts pants jackets, water bottles, and I will let everyone I know what kind of customer service you have. Thanks for letting me down over a easy fix. MEC will now get all our family's business. read more