We have been with Dr. Ruiz for over 18 years and wouldn't change a thing. We have recommended her to many of our friends and family who have also had a great experience. Appointments are easy to make if you plan ahead and if I have a sick child they do everything possible to see them the same day. I have read some of the other reviews about office staff. We have had nothing but a wonderful experience with each interaction. I have never been turned away or felt like they weren't trying to provide the best service. If your a new parent or looking for a new doctor I would highly recommend this office. I have three healthy kids and I feel this office has played a big part of their health. A lot of times for us parents it's not medication but it's the needed advice and direction to help us learn how to lead our children to a healthy life style and this office has made that happen. read more

My children have been with Dr Ruiz now for over two 2 years, coming from Ohio. In my opinion, it's rare to find a doctor here in California who really cares. Dr Ruiz is a doctor who actually does care about her patients, listens, and is very thorough. Her office staff has been nothing but good to my children with special needs. We are grateful we found them! Please keep doing all you do! read more

So the Doctor herself was nice and so her front office. But the lady she has doing her billing is horrible. She is extremely rude. Not once have i gotten a bill from that office even after we told her over the phone. I am pretty sure she was even breaking the law and talking to the wrong parents. As she said I walked into the office handing her papers. I told her I have not stepped into that office since February. When I asked her what was the patients name that she was talking about she stuttered and would not answer me until I asked it over 3 times. So she had me mixed up with the wrong patient. WOW so professional. Again the Doctor herself was kind and maybe worth seeing, but only if you want to deal with the mess of her unprofessional law braking billing lady. Not worth it in my opinion. read more

Do not go here. Front desk is rude, lazy and unhelpful. Cara Ruiz is no better than her staff. Look elsewhere.

A doctor and her staff you can count on. Dr. Cara Ruiz is always patient with us, takes her time and is very thorough. We never feel rushed like at other places. She is to the point and knowledgeable. We are glad we were able to find her and have our son come here. read more

Fast and efficient office, but never rushed. Dr Ruiz is the best. She's very patient with my kids delayed vaccine schedule. She gives me her recommendations but leaves the decision up to me. I appreciate that. She's very knowledgeable and personable. Also her billing is organized. Even with an hmo insurance I've never received a surprise bill like other places that send you a surprise in the mail 6 months later. She's well known and respected in the doctors community. I highly recommend Dr. Ruiz! read more

This doctor and associated office excel at what they do. Everyone seems very knowledgeable and friendly. Dr. Ruiz is very caring. She has even gone so far as to call us to check on how our little guy was doing when he was hospitalized for jaundice. My only qualm, and it's kinda major, is that there is always at least 30-45 min of waiting after the vitals have been taken before the doctor comes to the room. I originally thought that it was do to a strangely busy day or something, but it has happened on each of our five visits - busy or not. read more

First time meeting the Dr. Brought my daughter who is autistic. I really liked her. She stayed focused asking me the proper questions and recommended certain therapies that would help my daughter. Which I really appreciated. Two weeks later, I received the approved authorization for the services. I'm happy I found her and chose her for my babygirl. Bed side manner was wonderful read more

We absolutely love this office! Dr. Cara Ruiz and her entire staff have been so kind and welcoming to our family since we brought our first child in about 10 years ago. Now we have an almost 10 year old and a set of twins and we still love coming here! I really appreciate how Dr. Ruiz will answer every question I have. When we had our first child, you can imagine all the crazy questions I'd ask! And D/NP Lee makes me feel like family every time. She also helps me to understand "covered" vs. "non-covered" during a visit which can be confusing at times. (As I mentioned earlier, I ask A LOT of questions so I don't know when I've crossed over from "covered" to "uncovered") My own primary doesn't even notify me when I've crossed over to uncovered so I am thankful for the heads up. We love-love the nurses on staff because they are always so gentle with shots and very compassionate towards our children (& us!) . My kids remember the kindness they are shown and not the shots. (Win!) The office has always been very helpful with getting shot records for the kids for school (they were very understanding when my husband's fax broke and worked with us to get those records to us in a day) and giving us a heads up about flu shots( which I really appreciate since the shipments don't line up with our regularly scheduled appointments due to birth dates). I've had good experiences with making same day sick appointments - most of the time getting in right away and always within the same day. What's nice is that they have separate waiting rooms for well and sick appointments. I've also had good experiences with the after hours service line. And yes, there are times when we've had to wait (both well, and sick), but its rare and I'm always appreciative of the time they spend with me and my child when our appointment time comes; to me, that's what counts. *Tip: Make appointments towards opening time, if possible, so your wait times are shorter. (This review was also posted on ROFIM Medical since this review pertains to the office staff and operations also.) read more

I'm so happy I found Dra Cara Ruiz, since the first appointment she was caring with my daughter, she took her time and explained to me perfectly what was going on with her. She followed up by calling me by phone until she was ok, with out thought I brought my two other kids for they physical and the service was excellent! , Best physical exam ever, they called me right away to give me the lab results . Zero waiting time, her staff is friendly and they accommodate the appointments at the best time for the patient. read more

We have been taking our daughter to Dr. Cara Ruiz since she was a newborn. We have continued going to Dr. Ruiz because she and her staff give our daughter special attention, care and respect every time we come in. She is now 4 and always looks forward to visits to the doctor's office. She isn't afraid of getting vaccines because she trusts the doctor and nurses. She also loves that there are books and fish in the lobby and stickers and a treasure box for brave little ones. I like that there's a separate entrance for sick patients and the wait is usually only a few minutes. read more

The receptionists are nice but the lady that was supposed to see us spent 30 minutes talking with the receptionist and then came in without the needed medicine asking what the problem was. Sorry but my time is just as valuable as yours. Instead of talking with your friends in the office take care of your patients. read more

Not impressed. First time there. Wasn't greatest by receptionist. She was not friendly at all. Most of the staff wasn't friendly. Tried saying hi and didn't even get a response. Not what you want from a peds office. Didn't look like a peds office either. Nothing fun for the kids to look at or remotely kiddish. Doc was alright. Didn't acknowledge my daughter when she came in the room. Very weird vibe for a pediatrician's office. You would expect them to be overly friendly and outgoing and acknowledge the kids but it was the opposite. Won't be going back. read more

in and out in 30 min!! My child has been sick for 3 days, called yesterday, got an early appt for today and was prescribed medication. Saw Dr Lee today, she was great! read more

In a nutshell absolutely the best Pediatrician ever! My special needs daughter was a patient of Dr. Ruiz for 21 years. She is the most thorough physician who takes her time with each patient to prescribe the best care for each individual. My daughter has a tendency to be a little aggressive and Dr. Ruiz always knew how to handle her with respect and care. My daughter is also very difficult to diagnose a lot of the time because she is non verbal but Dr. Ruiz would make sure to figure it out even if we had to do processes of elimination, she always got it figured out and cured. She always found the appropriate medication and that was not an easy task because my daughter would not want to take liquid flavored medication and some of the pill forms were picked after we looked at them in a PDR. If they were going to be too chalky to hide in food Dr. Ruiz would somehow always find a medication that would work. As a parent I had a rough time in the beginning finding the right doctor for Amanda. But when we found Dr. Ruiz she was a physician who listened to my concerns and just cared. We have been through some rough patches with Amanda but I always knew that I could count on her to be there. She would call me just to find out how Amanda was doing during some serious illnesses. When a common cold can sometimes turn into a serious respiratory problem it's nice to know your doctor is as concerned as you are. Regardless, she will always return calls to parents, special needs or not. She's just amazing, awesome, caring, meticulous, honest, kind, easy going, easy to talk to, professional and compassionate. She's a great doctor! I now think of Dr. Ruiz as my friend who I have a great deal of respect for. Amanda and I sure do miss her. read more

Dr Cara and her office are amazing! Four years ago, after giving birth to my child, I asked my OBG to recommend a pediatric, and he refers me to dr Cara. We are with her since then. She spends time with my son every time, and I never felt she was in a rush. Nurses at her office are excellent. My son doesn't even drop a tear when having shots with nurse Julie. Very thankful to be with them. read more

I have been taking my son here since he was born. She wa very helpful when she visited Gunnar in the hospital. When we started having office visits my husband and myself felt very uncomfortable. One of the nurses who works behind the counter constantly was giving us attitude and being disrespectful. I thought, maybe she is just having a bad day but whenever she is the one I have to set up an appointment with or pay she acts like this. My last visit was my sons one year check up... He actually Had a cold so they did the check up and ended up giving him medication for a slight cough, since he had a cold we postponed the shots for 2 weeks. The nurse practitioner informed me that since I paid the co pay for this visit the next one to get his shots would be covered by insurance. I show up 2 weeks later, see the doctor for 2 minutes, get his shots and am walking out the door. I then run into the not so pleasant nurse who informs me I have to make the co pay.... Again! I was completely frustrated since I was told something completely different. I was quite annoyed and explained what the nurse practitioner said. She then snapped at me and said "he was having a follow up check up for his ear infection so ... Yes.... You have to pay the co pay". Funny thing is.... I didn't even know my son had an ear infection!! They told me it was just a cold and minor cough!! I didn't have my card on my since I was told I didn't have to pay but thank god I had some extra cash on me. I will not be going back to this office. I want to feel comfortable and welcomed when I take my son to his pediatrician and that is quite the opposite of how I feel EVERY time I go here. Also it takes them about 4 hours to return a same day sick app. Phone call.... Very upsetting when every time I go into the office the women are just chatting it up like they have nothing else to be Doing! --- a very frustrated and unhappy mother read more

I can't be clear enough on this.... I LOVE THESE WOMAN! They are so understanding that I am paranoid and protective with my children. If I call I'm able to talk to the dr directly or a nurse will relay. I don't always have to immediately rush in they help me make the best decision for my boys. When I come in everyone is kind and caring to me and my children. I also from an extremely young age to 21 was a patient here. My mother trusted dr Ruiz and so do I! read more

1st appointment with my 16 yr. old son today! 1st impressions were great! They really do make a difference! Doctor Ruiz is so relaxed and laid back. Made us both feel relaxed and comfortable. We joked around laughed a bit and she answered every question we had and more! So glad we decided to come to you! You can consider yourself having another new patient! Thank you!! read more

The greatest pedestrian I could ever hope for. Dr Ruiz and her staff are always there and I can always make a same day sick appointment within a few hours. She absolutely cares about the children and has gone above and beyond on many occasions. I always leave feeling my daughters have gotten the best medical treatment I can hope for. They are great at diagnosing and treating illness and preventative medicine. Adam C read more

I had the most unfortunate experience with Dr. Ruiz' office staff that has not only caused me to go to another pediatrician but I have also filed several formal complaints with my insurance company and with the state insurance board. Dr. Ruiz is a good physician and I had no problems with the practice until recently; I was sent a bill for my newborns wellness checks (which are a standard of care and should be free). When I called to discuss the issue, the receptionist was completely rude and condescending and told me that unless my son was 100% healthy and I didn't bring up any issues or ask any questions, I would be charged for a "sick visit". She then proceeded to tell me that since I "know sooo much about insurance billing, I should know that this is common practice." She also told me that she would be "happy" to remove one of the charges but that she would make a note in my child's chart stating that the doctor is NOT TO ASK ME ANY QUESTIONS ABOUT MY CHILD"S FUNCTIONING unless I make another sick appointment. After speaking with several other physicians and other pediatricians, I learned this is NOT COMMON PRACTICE and is completely unacceptable- especially since my son did not receive any other treatment beyond the scope of what should be discussed during a wellness check. I felt that the the receptionist was completely out of line and threatening to compromise my son's healthcare if I disagreed with charges. I hope that Dr. Ruiz is not aware of her staff's practices, but if she is then shame on her for allowing such unacceptable patient care. read more