Nathaniel was very kind. I gave him a laundry list of needs, he said, "lemme see what I can do,"…read moreand popped out with the perfect shoe. I sent him back three times for a different size and he was super cool about it. Thanks for all the help man.

Very patient and easy to work with. I had to try multiple pairs of different sizes and only…read morereceived the best service. This is a smaller store, but the selection was nice. After hiking around in my new Keens, I can say that the purchase was worth every penny

I would not recommend this place it's very hard to find x large or even large they cater to small…read morewoman only American woman are larger

I left immediately when I saw that employees were not wearing masks in accordance to the new…read moremandate, and they were not requiring customers to wear masks. The ignorance was unbelievable and I won't spend my money with a business that doesn't value the welfare of their customers or community.

Dont buy shoes from Softstar. The shoes are okay but when you return them for an exchange or a…read morerefund, Nothing Happens. I spent over $170 on shoes, followed all of their instructions to exchange, and they act like they never received the shoes when I have proof from USPS that they did. Its been 2 weeks and I only want my money back now! Beware of this company!!

We are a family transitioning to minimal footwear after reading all of Katy Bowman's books...we…read moredecided to order our first pairs of shoes from Softstar. My son really enjoyed the entire process of creating his custom gamblers and I went with the brown Mary Jane style. The shoes took about a week and a half to arrive. They use minimal packaging and paper to process requests. We were so impressed with the quality and craftsmanship of these shoes. They are unique and true to the size we measured using their downloadable guide. We put them on immediately and felt so comfortable from the first step. We feel grounded as well as protected from the elements while still able to wiggle and wriggle our toes with comfort. Just beautiful! Thank you Elves for making our first shoes amd know we will wear them proudly and happily. L.

After a few months of wearing my shoes I am happy to report I always choose to wear the wool…read morehefflinger clogs or teva tennis shoes. Both purchased here and have resulted in less pain in my Achilles and feet. Thankful for the knowledgeable staff to dress my hurting feet!

Best Shoes! Bought a new pair of Birkies. Made 100% from plastic. (Or what ever) It's comfortable,…read morefits perfectly and the sales woman was very helpful. Taking her time, even though there was standing only I can't figure out how to send my picture.

Great store, have been coming here for the past few years! I stay here for the summer and many…read moretimes forget items and this is my "go to place ". Great brands and up to date styles!

A beautiful boutique and a great experience! Converge has a wonderful selection of beautiful…read moreclothing, shoes, jewelry, handbags, and more. The staff is friendly, knowledgeable, and helpful. We spent a lot of time here :-] I couldn't be happier with my unique purchases and will definitely visit Converge when we come back through Depoe Bay.

Customer service was outstanding . I ended going to the famous footwear at the beach and didn't get…read morewhat I was looking for . I decided to go to the one by my house and the manager apologized for the service I received and looked up the shoes I was looking for and ordered them for me. When they didn't work out the staff was very accommodating at returning the item and helping me find something that would work

Went there last week and while looking around the assistant manager was yelling across the room to…read morethe other employee "did you get your covid test today!?" "You did? Good just waiting for the results!?" Kinda not something you should be yelling across the room?

Terrible Customer Service! I bought my husband a pair of Birkenstock sandals for $130 less than…read more2-weeks ago. The size we got was too big so we exchanged them 4-days later with now issues. He wore the new pair around the house and on one walk around the block and unfortunately got a blister on the top of one of toes. even with adjusting the buckles, he wasn't able to get a comfortable fit on the shoes. We tried to return them a few days later but were told by the owner that because they were worn outside he wouldn't be able to resell them and couldn't return them. He refused to provide an in-store credit saying it would be the same as giving us money back and how would that be fair to his business. His solution was for my husband to wear socks with the sandals. He has no return or refund policy posted at the counter or on his receipts so customers are aware that he won't take product back. Now I know how he can afford to open another business in Newberg. I was intentional about shopping here because I had been helped in a purchase of a pair of Birkenstocks only a few weeks prior to this purchase and loved my experience and the shoes I got. I am all about supporting local businesses but will not be shopping here again or encouraging anyone else to do so either.

went here for years to support local company, tried to get my mom some shoes. I got the wrong size…read moreand she tried them outside so the bottoms had dust on the birk/crocs. when I came back to get the correct size the worker was incredibly unhelpful and called the manager who had the same desire to help or work with me. horrible customer service from owner to employee. I understand policy exist for a reason I was more disappointed in the lack of service around the issue and the lack of effort in finding a solution for both parties.

I was stressed but Ruby helped me find the right pairs! Overall great store and shoe buying…read moreexperience!

Great local shoe store. Very knowledgeable and personalized service. Would definitely recommend!read more

I'm surprised at how many people don't know about this GREAT store. They have a large selection of…read morequality brands (Birkenstock, Clarks, Dansko, Mephisto, etc.). Prices are good, and they have a nice SALE rack. I went in this evening knowing what I wanted -- a new pair of Birks, Gizeh style, my favorite that I've work religiously for years. They had a nice variety of colors. Sales staff were attentive, and helpful, but also left me alone when I pleasantly said, "Just looking, I'll let you know if I have any questions." I walked out with three pairs of shoes, including two unique things I hadn't seen elsewhere. Oofos thongs, and a pair of Chaco ReversiFlips. (I love my shoes, but I'm no fancy heels chic, that's for sure.) i'd been in before because they also carry Baggallini handbags as well. I can't imagine walking in and not walking out with something awesome.

Terrible customer service. The sales people are rude. I struggle with foot pain because of my…read morediabetes and have to have shoes that feel good on my feet. I bought two pair of shoes and brought them home and walked in the house with them on the carpet for a few hours. That's how I can tell whether they're going to hurt my feet, not five minutes in the store. When I took them back, they told me I would not be able to get refunds going forward because I had returned many pairs of shoes I bought. I kept 25% of them and they made a nice profit off of them because their prices are very high. The owner Bruce was rude and the sales person Kalina was very condescending and shaming in front of other customers. Will never shop there again.

Great recycled shoe program makes being sustainable so easy and pleasant. The folks there are very…read morenice and helpful too.

I cannot recommend this store enough! I came in 20 minutes before close with a return that was well…read morepast 30 days and was immediately helped by who I can assume is the owner. He was so kind and helpful and even offered me a discount because the last time I came in the register was down. He was super knowledgeable and helped me find a pair of shoes that make me very excited to get back into running!