Generally, I follow the, "If you don't have anything nice to say, don't say anything," rule, but because this is a business in my community, and their services are not cheap, I felt I should leave a review.
My son and I went to Mr. Formal to pick out his tux a week ago. The young woman who helped us was kind, and explained what came with the cost of the tux. (There was an older woman working there, the manager, but she spent very little time on the showroom floor.). After selecting the tux, shirt, shoes, vest, tie, and handkerchief, we put our deposit down and waited for them to call.
Yesterday, they called to say the tux was ready. After waiting for ten minutes for the manager to finish a call, and another ten minutes for her to wait in another customer, we were shown the tux. The vest, tie and handkerchief were the wrong color. Not just a slight difference, but completely wrong. (We chose navy blue, and got sky blue.) We told the manager; she said that she had new people working for her, and she would correct the mistake. We showed her what we originally wanted for the tie and the vest, and she exclaimed, "Oh, no!" telling us that we couldn't have that combination because they wouldn't go together. (?!) Additionally, she told us that we couldn't even get the tie in the color we originally ordered, so we had to pick a completely new tie, vest, and handkerchief. We were then told we should pick it up the next day (the day of the prom).
When we got there, the store was packed to the rafters; it became obvious that many other students were picking up their tuxedos. After waiting about a half an hour, we checked the tux, paid, and left.
When we got home, we discovered that the straight tie my son got wasn't even a full-tie--it was akin to a clip on, but a bit more complicated. This bothered my son because he didn't want to wear a common Windsor or Half Windsor knot; he wanted something unique. Unfortunately, they don't even have complete straight ties, and because they are pre-knotted, there was no changing it. This information was not given to us when we were picking out the tux on either visit. Had we known it, we would have gone elsewhere to get a tie.
The problems we had were definitely not worth the price we paid. Although the sales girl that helped us was nice, apparently she didn't know what she was doing, and because the manager wasn't there to help her, we ended up with their mistake. Not only that, there was barely an apology from the manager. And the slap in the face came when the manager told us that we couldn't have what we, the customers, wanted because SHE didn't like the combination.
I do NOT recommend this store.
*One more thing: they have a small waiting area with two chairs and a table that had magazines on it. What were the magazines filled with? Pictures and advertisements for bridal gowns. Yep. BRIDAL gowns in a tuxedo rental store. There wasn't even a single one for tuxedos! What an oddball and unfortunate experience. read more
