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    The Find

    3.3 (7 reviews)
    Open 11:00 am - 5:00 pm

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    2 years ago

    I would not recommend this place it's very hard to find x large or even large they cater to small woman only American woman are larger

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    5 years ago

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    6 years ago

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    Shoe Mates Footwear - Bottom of the shoes

    Shoe Mates Footwear

    2.3(10 reviews)
    25.1 mi
    $$$

    Terrible Customer Service! I bought my husband a pair of Birkenstock sandals for $130 less than…read more2-weeks ago. The size we got was too big so we exchanged them 4-days later with now issues. He wore the new pair around the house and on one walk around the block and unfortunately got a blister on the top of one of toes. even with adjusting the buckles, he wasn't able to get a comfortable fit on the shoes. We tried to return them a few days later but were told by the owner that because they were worn outside he wouldn't be able to resell them and couldn't return them. He refused to provide an in-store credit saying it would be the same as giving us money back and how would that be fair to his business. His solution was for my husband to wear socks with the sandals. He has no return or refund policy posted at the counter or on his receipts so customers are aware that he won't take product back. Now I know how he can afford to open another business in Newberg. I was intentional about shopping here because I had been helped in a purchase of a pair of Birkenstocks only a few weeks prior to this purchase and loved my experience and the shoes I got. I am all about supporting local businesses but will not be shopping here again or encouraging anyone else to do so either.

    went here for years to support local company, tried to get my mom some shoes. I got the wrong size…read moreand she tried them outside so the bottoms had dust on the birk/crocs. when I came back to get the correct size the worker was incredibly unhelpful and called the manager who had the same desire to help or work with me. horrible customer service from owner to employee. I understand policy exist for a reason I was more disappointed in the lack of service around the issue and the lack of effort in finding a solution for both parties.

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    Shoe Mates Footwear - Took great care if my vintage Justin boots! Look better than the day I bought them!

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    Took great care if my vintage Justin boots! Look better than the day I bought them!

    Famous Footwear

    Famous Footwear

    4.3(7 reviews)
    11.7 mi

    Their service is always outstanding and friendly. I have no problem with the manager or the staff.read more

    Malls are dying. We all know this. I mean, the Lancaster Mall here in Salem is all but closed;…read morethe stores on the periphery are all accessible only from the exterior (I discovered this by literally walking face first into a locked door as I was distracted talking to my son while trying to enter. I'm amazing.), making it essentially a strip mall in a circle. I still go to Salem Center for pretty much three things: Cheesesteaks in the food court Seasonal Decorations at the small holiday store that's themed for whatever time of year it is Famous Footwear when my constantly growing now-11 year old boys need shoes. I generally buy shoes at a company store in Portland, where everything is about half off, but it's not always convenient for me to get to the Montgomery Park building. When that happens, we usually head to Famous Footwear in the Salem Center. This is the third time now in as many years that we've shopped here. Each time has been a great experience, but this most recent trip made what could have potentially been an incredibly frustrating ordeal into an absolute gem of a time. First off, Famous Footwear has all sorts of brands, and a rather large Clearance section. Clearance items at the time were buy one get one 50% off, so of course we started looking there. Unfortunately, while I found a pair of shoes that fit me just fine, nothing fit that my boys enjoyed the style of. So we got to looking. I'll skip my youngest (by two minutes) son, who found a pair that he liked the look of almost instantly, in his size, and felt like they fit perfect. That took him roughly four minutes to accomplish. My other child is more...dramatic about his life choices. The first few pairs were sized to what his foot should have been, based on the shoe size he was wearing and the little metal doo-dad thingie for feet. But it didn't seem to fit. So I asked the woman working if she could help and see if I was doing his sizing wrong. Her name was Taylor and if there was one specific reason I'd come back to Famous Footwear for shoes, it was her. She checked out both his feet and determined the right size. She then listened to what styles he was interested in (he hates solid colors and likes more playful, colorful, varied designs). He tried on style after style after style, color and color and color, size and size and size. We looked at basketball shoes, running shoes, tennis shoes, whatever shoes. Some didn't fit his toes. Some didn't fit his bridge. Some didn't fit his arch. One pair had too low of a heel. The New Balance pair that had the perfect color, fit, design, and feel...except the tongue was made part of the top of the shoe, not separate, and that bothered him too much to overcome. Taylor stuck with us, putting away boxes that we didn't need, but also coming around with new styles in sizes that would fit him and ask him what he thought, get ideas on WHY he didn't like a thing in particular, and never tried to show off anything like that. We were there long enough that several customers came in while we were doing this. Taylor would go and help them, sometimes for quite a while, because we were still going back and forth. But invariably when she finished with someone else, she'd come back to see how we were doing and get right back into the search. She showed absolutely no impatience or annoyance at how long and how thorough my son was being. Instead, she roamed the store looking for the right pair of shoes. And she found them! She came by with a pair, showed them to him and got his approval. She adjusted the size of the shoe between his sizing (taken for men but it was a women's sizing) and what size the shoe was. They fit, they were comfortable, and he liked the look of them. He went for a run around the perimeter of the store, which is a thing he does before he settles on a pair of shoes. He declared that they were the right pair. Two hours for two pairs of shoes, and both pairs of shoes cost me about 135$ total. That company store in Portland I referenced earlier? I may have gotten their shoes there for maybe ten or fifteen bucks less, taken together. Maybe not. Travel time, fuel, and other expenses from doing that would probably make up the difference. So I left feeling like I got a value. The largest part that this was successful, though, was because of how much time and effort Taylor put into helping us. She could have hung out at the front register, looking at her phone, or sighing impatiently every time we grabbed another box, but she didn't. She was right there making sure we got what we needed. Useful, since my son took off his old shoes and through them in the garbage immediately after we arrived, declaring them no longer wearable. So... fortunately, Taylor found us a solution and we left happy.

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    Famous Footwear
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    The Find - shoes - Updated May 2026

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