1/16/26 First of all, upon arrival at the shuttle pickup lane (Denver airport), one man said he…read morewaited for the shuttle for over an hour despite making numerous calls to Budget. So we called Uber. Then, while waiting in line at the Rapid Rez/Fast Break booth, the lady behind me told me they gave her the wrong car and she had to return to the Rapid Rez booth to have the car reassigned to her. Turns out the same thing happened to me because the lady in the booth sent me to the wrong car. I didn't know it until I was not able to exit the lot. Three cars behind me had to back up so I could return to Rapid Rez booth to stand in the blustery cold again and get the car reassigned to me. When I tried to exit for the second time, the man at the gate told me this car was not assigned to me either. I refused to go back to the Rapid Rez booth, so he personally ran back and corrected the issue. Turns out my Rapid Res rental took over 1 /12 hours! I have been a Rapid Rez member since 2013-- This is totally unacceptable! I rented from this Budget lot one year ago and had no problems so it appears someone needs to be retrained and management needs to pay attention....

Excellent experience overall- the guys were easy to work with and check in and check out were a…read morebreeze. Pricing is a bit higher than chains BUT it is worth it because you get the vehicle you are promised with no hassle, and you will be dealing directly with human beings that will answer questions you have in a timely manner. There are no hidden fees and they didn't try to gouge me for damage, wear and tear- some rental companies will do this but not these guys. Plus, you're supporting a local business. Highly recommend.

DO NOT COME HERE AND WASTE YOUR TIME: Extremely frustrating…read moreexperience. We reserved a car online, entered our credit card and driver's license, and received a confirmation email saying the car was ready for pickup. We then spent money traveling to the facility, only to be told by Omar immediately upon arrival that he didn't have any cars and that the system was down. We wasted the entire morning reserving the car, waiting for the pickup time, and commuting there for nothing. If no cars are available, the system should not allow reservations or send confirmations. Very disappointing -- we will not be renting from Budget again.

While I haven't necessarily had great experiences with other rental companies and I normally dread…read morerenting, this past trip was flawless. Omar at this location even helped us change the one way drop off when the Uber wasn't allowed at the DIA location. To top it all off, I left a difficult to describe tripod for my DJI Osmo Pocket 4, and I came in a week later and Omar knew exactly what it was that I had left when I told him I left an item in the car. He's friendly, professional, proactive and very exceptional!

Elijah was such a huge help I wanted to go on Yelp and give a positive review. The car I…read moreoriginally got was having computer screen issues and that was about 3 weeks ago. It got so bad that today I finally called for a different car and Elijah was super supportive and helpful with no headaches or issues. I thought about going to a different location but Elijah made such a positive impression on the phone and was so helpful that I chose this one. It makes me happy to interact with humans who want to help out customers for the simple sake that it's sometimes the right thing to do. Awesome job Enterprise!

From my recent experience with Enterprise, I will no longer be using their services, and I'm…read moresharing this so others can be aware!! While driving to the airport for a business trip, my rental car started shaking on the highway. I had to pull over, and after calling a towing company, I was informed that two lug nuts were missing and all the lug nuts on all the wheels were loose. This was not only incredibly dangerous but could have resulted in a serious accident. In addition to this safety issue, I had to change my flight, which cost me an additional $190, but Enterprise did nothing to compensate me for this expense. I tried to reach out multiple times, emailing the account manager and contacting customer service, but I received no response. When I dropped off the car, I was told someone would follow up with me but no one reached out. The lack of care for my safety along with the poor customer service has been incredibly disappointing. I'm not only upset about the flight change fees and the stress this caused to my work schedule, but the fact that Enterprise seems to place no value on ensuring their vehicles are safe to drive. I travel a lot for work and rent cars frequently. It's disappointing that Enterprise failed to take responsibility for these serious issues, and I will not be renting from them again. I will consider legal action if necessary to obtain the report on this matter.

Rented a car for 4 days car had issues they offered no help and everything they offered would have…read morecost me 600-1400 and left me stranded for days with my wife having cancer and an appointment to get to. The manager told me she would call me back never called me back and went on vacation the employees were laughing at my misfortune the overall service there was horrible I would not rent here they will leave you high and dry if anything happens to your car and will not accommodate or help you in anyway stay away and I never leave bad reviews but these people are horrible and do not care at all about helping customers

Honestly, this was the absolute best location I've ever rented from, I called to do an exchange…read morebecause I didn't like the vehicle I had picked up in the springs and spoke with an amazing woman named Josie. I got there and the process was fast and Josie was more than friendly and happy to help. I recommend this location and her on any day of the year. I won't be going to any other location!

If I could give zero stars I definitely would. We rented a vehicle for vacation. When we received…read morethe vehicle, the outside was filthy. We were told we could take it to a car wash and they would deduct up to $20 for the wash. The inside had footprints in the back as well as driver side. Also noted, there were no floor mats in this vehicle at all. When we returned the vehicle, we vacuumed out the vehicle top to bottom, wiped down the interior (even though we did not receive it that way) and windows. Photos are attached in the review of the returned vehicle. All of a sudden, over 24 hours later we receive a call that we will be charged $325 for cleaning the vehicle out. I was shocked. If you review the photos of the vehicle, there is no dirt, sand or dust in the vehicle. The vehicle was returned spotless. I will be fighting these charges as that is a little excess for cleaning. Steer clear of Budget in North Glen on 104th and spend the extra money at enterprise car rental. I read all reviews here and the cleaning fees are crazy. They do not clean the vehicles when you get them! Its your responsibility to clean it they said. Attached is also the Budget agreement paragraphs on returning the vehicle clean. Normal wear and tear is okay it states, but a piece of hair, or a piece of sand left behind is warrant for $325 cleaning fee?

Even though I specifically asked about a late return fee if I dropped the key in the after hours…read morebox and was told there would not be a late fee, I was charged a late fee. No answer at the phone number provided on the contract. Lying to customers is never a good practice. I would advise you to rent elsewhere.

We had a great customer service at this location: The owner helped us and he went above and…read morebeyond to meet our needs. Don't let the bad reviews deter you from- honestly what rental car place is ever a fun time. I will definitely return here on my next visit. And if you care about who you rent from - the owner served for our country.

Omar Was an amazing help to me I came right at closing and had booked the wrong day to boot. He…read morewas so kind and helpful and stayed well after closing to assist me. He has made a hard day so much better. Thank you to Omar. What an incredible person.

Very grateful to Zach! I left my prescription glasses in a rental we had returned, and didn't…read morerealize it for a while because I was using my rx sunglasses (I'm blind). I freaked out a little bit and called the golden branch. Zach checked and surely enough, my glasses were still there! I was able to go back and get them, and now I can see indoors. Thanks Zach, you went above and beyond for someone who technically wasn't even your customer! I'll always appreciate that and will go to this ERAC for any car rental needs in the future.

I have rented here at least a dozen times over the last year. Usually I have had great service, but…read moreafter the issue and interaction I had today, I will no longer be renting from this location. I called twice this week to confirm a pickup in the morning, and after 45 minutes of no one showing up, I called the store and spoke to the store manager (Louis).There was no apology for being late, no accountability, and I was actually blamed for the late pickup this morning because of a previous error this location made. I inquired about the two confirmation calls I had made for the pick up, and was told that by Louis that he "didn't know anything about that." I understand that sometimes people run behind, but not apologizing and taking accountability for the mistake is unprofessional and poor customer service. Just be warned, if they mess up and treat a customer who frequently rents from them this way, how do you think they'll treat you?

There is only one person working here at all times, so trying to call is a mission. What they fail…read moreto mention to you prior to renting you a car, is that if there is damage upon return, they require you to pay them your entire deductible on the spot as a deposit until the insurance pays them and than refunds you (if you've already paid it for the year). When I brought my car back with damage, and this 22 year old guy said "I have to collect $1,000 from you as a deposit". I said, "umm nobody every told me this. I just paid my deductible today (hence why I was at Enterprise)." After confirming I have an active policy (that paid for my rental in the first place) he said "that's just how the world works". I told him I didn't have $1,000 to give him and that in no world am I giving it to him. I asked for a manager. He said I could just walk out and that there was nothing he could do. So I did. Because my insurance is going to pay them and THATS HOW THE WORLD WORKS.

Manager Will is on top of the Lakewood location, does a great job, great customer service abilitiesread more

I liked the idea of supporting a local business so when I saw the ad I gave it a shot. They were…read morevery responsive with a quote and then promptly answered all my questions via email. They do not offer children's seat but connected me with a service that did at about half the cost of what it would have been with one of the national rental car companies. The owner picked me up at baggage claim and took me to a hotel close by where is fleet is located. He coordinated getting the car seats so they were on site before I was. Did the paperwork and I was off. Very easy process and nice guy. The vehicles are a little older but my Suburban was in great shape. I had 6 people in it for a week and drove it through the mountains of Wyoming and had no problems. They maintain their fleet well. I will definitely use these folks again and highly recommend them.

From the owner: We started in 2016 as a car-sharing service and have expanded from one 2007 Ford Mustang GT…read moreConvertible to 17 vehicles. Our SUVs can seat up to 8 passengers with available roof-mounted cargo boxes for ski/snowboard equipment. It is our goal to help make your trip to Colorado the best it can be. We are here to answer any and all questions you may have regarding your reservation. If you have an "out-of-the-ordinary" request, just ask and we will do our best to accommodate your needs. Airport delivery is available. Daily rates from $55-$200/day + tax.