We had a great customer service at this location: The owner helped us and he went above and beyond to meet our needs. Don't let the bad reviews deter you from- honestly what rental car place is ever a fun time. I will definitely return here on my next visit. And if you care about who you rent from - the owner served for our country. read more

Omar Was an amazing help to me I came right at closing and had booked the wrong day to boot. He was so kind and helpful and stayed well after closing to assist me. He has made a hard day so much better. Thank you to Omar. What an incredible person. read more

First let me say that Omer Ali went well beyond service and helpfulness!!! Please see him for any vehicle rental you need. Derrick W read more

Vehicle was not clean when picked up. Also attempted to resolve a disputed too charge and they hung up on me. very unprofessional and not up to the AVIS standards we have experienced in the past. read more

Terrific place to rent a car. Great rates, excellent customer service and everything went just as expected with my rental. I will definitely use them again. Tom T read more

Way to start a vacation! We had a faulty vehicle that VIOLENTLY shook whenever it went over a bump. It was very dangerous to drive and we had to pull off of the interstate twice. Instead of giving us a vehicle that actually was safe and driveable , they wanted us to drive an hour back to the airport. Thanks for nothing. I highly suggest that no one rents cars from here if they want to have a safe drive. If I could give them negative stars I would. read more

Fast friendly service! They went out of their way to give us the best car rental experience. Thank you!

If negative stars was an option these guys earned it. After calling us an hour before closing the night before we pick up our car we are told "sorry no cars. Sold out". They were SO unhelpful. After I pleaded with him and asked please I am stranded and being on hold for over 30 min with customer service he said, "yeah I don't know what to tell you." Do not book with them. read more

I love to rent from this location. Great customer service and great quality cars to rent. I would give them 7 stars if I could.

Great customer service! Helped me in a pinch by getting me a rental as a walk in just before close!

Was a very pleasant experience renting from this store. Was fast and very friendly service. Took very good care of me. Didn't catch the employees name that helped me out but I'll be back because of the extra effort on my visit. read more

Don't let the bad reviews deter you. I made a last minute reservation and showed up 30 mins before closing on a Friday night and was treated like a friend when I showed up. I received the nicest car they had as an upgrade and had a great experience. I have used this location before and it was quick and had no issues. read more

Avis is one of my favorite car rental agencies, mostly because their staff is really nice across the board. This Avis is no exception. Other plusses: I like that you can rent a car here for the day for less than it would cost to rent a Zipcar for the same number of hours, and I really like that you don't need to bring the gas tank back full (they debit you for gas used instead). What I don't like is that you can't return your rental after hours, meaning your car's ass better be back in its space by 6 p.m. on a Sunday. The rental office is also four floors away from the cars, so if you have an issue, you will be making quite the trek to get help with it. Finally, the front office is small and usually has only one person working, so a line can build up pretty easily. Oh, and get this: They use a dot matrix printer. It brings me right back to 1987, only this time I'm old enough to rent a car. read more

Avis - Car Rental Near Me - Lakewood, Colorado

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If you are used to having good service w airport locations don't go here, or worse call the 800 to be hung up on. That's what's happens when u ask to talk the manager, they hangup #avis read more

1 star because zero stars isn't an option. We reserved a car several weeks ago for a noon pick up today. It is now 1:35 and we are still waiting indefinitely. It is Christmas Eve and we have familial obligations that we are now unable to meet due to the poor business practices and customer service here. There are 8 other people waiting in the lobby with me who also had reservations and are waiting for cars as well. No explanation was provided, just "we don't have any cars." Ridiculous. Avis will take a reservation but the most important part --keeping the reservation is not something that is executed. I do not recommend that anyone with a schedule to keep should use this location for any reason. read more

Avis - Long line of folks who reserved cars. No cars available. One ornery woman behind the desk. - Car Rental Near Me - Lakewood, Colorado

DO NOT RENT FROM THIS RIDICULOUS LOCATION! Wow ... this wait could not be any slower. Not the staff any ruder. I knew I should have just picked up a car from the airport. #SMH #25minutesandcounting read more

Disaster. Came to return our car here as we were staying nearby and we waited for over a half an hour just to return a car. When we came in Gil was working the counter and was on the phone. He did not acknowledge anyone else in the place. He was having an extended conversation with the person on the phone that did not pertain to a car rental. Then once he hung up he did not call for help as there was now four people in line just helped the next person in line. I get being friendly, but talking to everyone about everyone's life story is bananas. Finally 20+ minutes later a second person comes out and helps us and we left ten minutes later. I was very frustrated and disappointed with the customer service and wait time for a drop off. Poor organization. Will NOT rent or drop off from this location again. read more

Cars are not maintained and have problems! The tire of the car we got has problems and was leaking! We were told to bring the car to another store to have it repaired. Our travel plan was totally messed up because we have to spend extra HOURS to get it repaired! We are waiting for the repair now and I am so pissed. They also don't have backup cars and we can not switch to another car. They SHOULD have their car maintained better. Seems they don't check their cars at all. Staff at the front desk was nice but STAY AWAY and DON'T RENT FROM HERE. read more

The young lady at this location "R" is by far the rudest person I have ever encountered. They accepted my reservation at 6pm. I arrived at 6pm. She locked the door and would not rent me even a dirty car. Then proceded to help two other customers with returns. She claims that by 6pm you need to be in your car. This woman has worked there for years shes arrogant, disrespectful and should be fired. read more

We rented a standard 4-door car from this Avis location for 3 days last weekend. This location was easy to find and the woman who was working the front desk was very helpful and personable. The location is right by the Back Bay stop on the Orange line and easy to walk to from area hotels. The entrances to the Mass Pike are also easy to get to from here. The rental cars are parked on the 4th floor in a fenced area. The guys who were working up there were interesting. They weren't particularly helpful or unhelpful but hard to understand. Anyway, our rental went off without a hitch; as we were charged exactly what we were quoted for and got the actual car we reserved online. We'd definitely rent from this location again in the future. read more

This Place was nice to me and my mother for 2 months. Then when we went to rent a car again, they hung up on me and changed the rules when it came to payment. They said they didn't take debit cards ( Even though) all before they said they will take debit card. They were rude and said they want to check credit score ( all before, they never asked for it). I asked if the rules changed, they didn't respond to my questions. This place is the worst place I ever went to now. They used to be friendly, but now I refused to do anymore business after this. read more

Decent experience until we needed to extend for a few days. Saw they were going to charge the new week at over $100 more than the first week. Asked if they had anything cheaper and was told no. (FYI the internet said differently.) I returned the car instead of being f**ked. Final bill? F**ked any way. A week was going to be $440. 1 extra day and 1 extra hour gave us a grand total of $586.95. They also took back the discount I had gotten on the first week. I was also advised that because they would have to vacuum pet hair they may charge up to $300. Nowhere were we advised no pets in the vehicle. No smoking signs and the posible fine ARE posted in the vehicle. Pets? Nope. Avis will never get my business again. Went down the road and rented with Enterprise for $124 a week. read more

Very poor customer service..i would give 0 stars if I could..Donnie at the customer service desk was very unaccommodating. There is no drop off option available..was charged exhorbitant rates for extra fuel... Disappointed and probably they lost a customer.. read more

Despite most of the comments here I have been in the Avis twice and I have been very well attended and the car was very clean.

Do not rent from this place. I did it because of its location at Back Bay, however I encountered most issues already raised in other yelper's reviews: - extremely long lines. 3 agents trying to help the same customer with prior issues, holding up all other customers. Can you please just assign one agent to deal with the issue, and let other agents help other customers? - Mysterious charges showed up 2 weeks after returning the car, basically more than double the original car rental amount. Car was returned with a full tank of gas. read more

This was the worst level of customer service. Downright rude staff. We came to pick up the car on a Saturday. I'm surely not the first person to have such an unpleasant experience judging by the reviews. Is the manager listening? Also, we reserved a compact but they gave us an SUV saying its a "new compact" from Nissan. We tried driving it and didn't feel comfortable because of the size of the car, and asked for alternatives, but they had none other compacts available and refused to offer us any other car without charging us extra. Is it our fault that they don't have the right car available? As far as I know safety should be their top priority and if a customer can't drive a car confidently, they should at least have the conscience to realize they are risking someone's life for money. Very shallow and despicable service. Your day is guaranteed to be ruined after dealing with this place. read more

Worst Customer Service Ever. If I could give zero stars, I would. Booked a van 60 days ago. No van available & No van will be made available. Front desk clerk couldn't care any less. Called Avis directly and there's nothing they can do. Downgraded us to a smaller SUV which will positively NOT fit 6 people and NOT fit 6 peoples luggage together. Irate is an understatement. Total "bait & switch". Two families are here, stranded, with the same issue. read more

Suggest you don't use this branch of Avis. Issues: My rental car, booked for 11AM wasn't available till 11.45. Why not? It's not like they didn't know I was coming. All Avis locations can get cars for customers who've booked in advance. The GPS unit they gave me didn't work. The assistant didn't know how it operated and had to phone a colleague. Why? Don't they get trained on how to make their own equipment work? So they gave me another unit. This didn't work either because it wasn't charged up? Why? Don't they check these units and make sure they're charged before they give them out? The car was dirty. Why? Because they're not organized enough to send cars out clean. I had to clean my own windscreen inside and out. This is a badly organized, poorly managed location that doesn't know what it's doing, doesn't train staff and doesn't provide a good product. Hertz for me next time. read more

Be wary of unwarranted cleaning charges! Picked up a car with a dirty exterior and interior that looked like it hadn't been cleaned thoroughly. Drove my dog three blocks to sitter and left for the weekend. Later found out AVIS hit me with a $150 cleaning fee, which was as much as the rental itself. The fee said nothing about dog hair and when I called they said the forms are automated and aren't necessarily accurate. $150 to vacuum out the backset? I assume AVIS vacuums the cars anyway, or hope they do. read more

There was two ladies at the counter they seemed fine compared to what others say on here two things though. A guy before us had a reservation for a minivan and they didn't have any ...... he said he called ahead like 10 days to make sure because he was traveling with three elderly people. Then despite what he still said they offered him a GMC Yukon he explained they can't make the hop in. Then she said what about a Tahoe with captain chairs? ......(Silence) she said okay okay stand against the wall and yelled next. Poor guy anyways our check in was quick went upstairs DISCLAIMER INSPECT YOU FREAKING CAR WELL! Thanksgiving weekend was a nightmare our ford SUV had about two gallons of water behind the drivers seat didn't notice until we picked up family and they stepped in it. Who knows what the liquid was?! it was black carpet.......... Buyer Beware They told us travel to a location 5 miles away within an hour to grab another vehicle. We were out grocery shopping that wasn't even an option..... read more

Can you give 0 stars? When you call and say you apologize for delays in travel but will literally be 3 minutes late, you would think they could hold 180 seconds to save you hundreds of dollars and hours of cost, nope not here. Go anywhere else, use anyone else, don't waste your time. Door locked and employee waving their finger in my face and pointing to their watch that you missed the cutoff. Wish you the best AVIS I will never use any of your locations again. I would hitchhike instead of using your services. read more

If I can give negative stars I would. This is by far the worst car renting experience I've ever had. This is about an hour and a half away from Denver international airport with traffic. The sign posted outside this location says it closes at 6 and so does Yelp, Google and Apple. We arrived at this location at 5:45, only for it to be closed. Take note that we arrived at night which means it's freezing cold. We aren't used to the cold so this was freezing for us. The location is also in a unsafe area and we aren't familiar with it at all. We were scared for our safety and were left stranded at this location. When we called budget, their excuse was that since no one arrived they closed. What kind of business closes early, especially a car rental business? Life happens and some people can't make it on time. This caused us to purchase another Uber and drive back to the airport which was another 50 dollars we had to spend. That is 100 dollars total in Uber fees. When we got to the airport, the person who helped us was rushing us and didn't even care about what we were telling him. The budget at Denver is huge, the lot has many cars and we were promised a Mazda CX-5 because of the all wheel drive function. The person helping us was trying to up-charge us to another car that was 4 wheel drive. I asked multiple times if there was all wheel drive cars and he said no and he didn't even check if he had them. They were no help and didn't seem to care about everything that happened to us. We took half a day to fix this whole issue which means we lost money. We booked the car for 4 days and got charged for 4 days and we only used it for 3 days because of this whole issue. We lost money in general booking with budget. Do me a favor and don't waste your travel budget by using budget, they don't care about you! read more

This is by far the worst customer service I've ever dealt with. They close at 4:30..showed up at 4:35 and the guy would not open the door to let us return it. Said he would charge us an extra day. Avis National customer service was on the phone with us while this was going on and also questioned why they would not open the door and allow us to return. No drop off box nothing. Best bet is to go with enterprise. read more

The location is great, just around the corner from the train station. This is why we ended up using them...there was no other rental choice. Unfortunately, the customer service is rather sad. We had no issues getting the car but once we went up to drive the car off we realized that they had given us the wrong set of keys for the car listed on the contract (Camry). We had already put all of our stuff in the car (set up our phones to cables, etc) when the car didn't turn on. The keys belonged to another rental further down the aisle. My husband goes back down to the counter to let them know and they tell him the Camry we were in was "un rentable" and told him to just use the rental that worked for those keys (an SUV). We were in a hurry and needed to get going so we didn't realize that we had left our cables in the Camry until we were half way to our destination in another state. They did locate the cables which we were thankful for. I am still trying to make arrangements with their office to get them sent to us. The conclusion to their lack of attention, when we went to drop off the SUV in NH we remembered that the contract envelope was never changed. This prevented us from being able to just use the drop box at 4am to return the car. We literally had to make an extra trip to the airport Avis office the night before we were planning to leave and explain the whole situation and make sure the actual car that we were using was what was being returned. read more

I had a confirmed reservation and a wedding to be at 4 hours away . Upon arrival I was told they had no cars and there's nothing they could do . I would not recommend this place to anyone ! read more

I got a great deal two weekends ago - $55 for a standard car for one day. Not only that, they were out of typical standard cars and upgraded me to a BMW. The car rental experience was flawless - until I saw the bill after I returned the car. Nobody at the front desk explained any of the charges and penalties associated with the rental. I return the car half an hour late due to traffic and find that I've been charged for an entire day. A penalty of $41.25 for half an hour late - absurd. In addition, a $13.99 refueling fee, even after I returned the car with a full tank of gas. These extra fees came out to roughly an additional $50 on top of what I was quoted - a direct violation of Avis' "award winning full cost pricing" - yeah right. I called Scott Santoro, the manager, to discuss these never-before-seen charges, and immediately he started yelling at me in an angry and condescending tone. I was blown away by his rudeness and unprofessionalism - not exactly a winning combination for retaining customers. I understand that working in this field is challenging, as is anything related to customer service, but it's no excuse for blowing up at your customers or treating them like ignorant idiots. I give this review two stars only because the check in/check out process was seamless, the front desk employees were friendly and courteous, and I got an unexpected upgrade. In the end, it's not as much about the extra money as it is being treated like a normal human being. Scott clearly has no respect for his customers and doesn't care about holding on to their business. I'm sticking with Zipcar and Hertz from now on. read more

This was overall a great experience. I've been renting from this location for many years. I've booked SUV for four days and the rate was fair. The agent Rosanny was aoutstanding. She managed to correct my reservation and made sure that my original rental rate is the same. The car Ford Edge SUV was perfect and what I wanted. A really great experience. Thank You!!! read more

Not the greatest car rental place I've ever been to, but it was adequate and I had no problems with the car or the service. It was a bit annoying that there is no overnight drop box. Perhaps one gets better service in the mornings - I picked my car up at 7 AM. read more

Not very customer service friendly. They don't care about customer service Rosanny is NOT customer friendly. They are inconvenienced when a customer has to question or problem. ..Car was a dirty filthy mess. Worse AVIS experience ever. read more

We tend to rent a car (or several) each year during our annual trip to Boston. The location is very convenient. We find the desk staff to be friendly and helpful. BUT, the cars are not properly cleaned -- are dirty -- almost every time. This time, the car was dirty on both the outside and inside. The seats were stained (front driver seat and rear seat). And, when we got outside into daylight, we could see that the inside of the windshield had not been cleaned. The person at pickup (5th floor of the garage) told us that the car wash machine was not working. (Seems to be a frequent occurrence.) I suspect that the problem is that the cars are prepped inside of a parking garage and that there is simply not enough light to see what they are doing or to see the problems. (Or is it something else?) This kind of problem could be fixed -- better lighting and equipment. But, even after several years of commenting, nothing gets corrected. read more