I'm writing this review purely for the customer service.
Last Saturday, I bought some cute stiletto heels to wear to an upcoming event. Thinking I'll just break them in before the event, I wore them to work yesterday. Between walking from my car to the building, one heel bent!
Once I got to my office, I tried to "unbend" the heel to no avail. Looking for a return policy and knowing how finicky some places are with their shoe returns, I was completely convinced that I was out the money I paid since I no longer had the tags and my receipt was in the trash (serves me right, really...the one time I don't keep a receipt).
After looking on Rue 21's website, I couldn't find an answer on their shoe return policy, so I contacted the company via their Facebook. I was assured I could exchange the shoes and was instructed to print out the correspondence and bring it along with me.
So after work, I went to the store armed with the note from the company and my shoes, half expecting some issue to come up since that's normally my luck.
I was SO incredibly happy when the associate told me I could exchange without any hassles! I got a different pair of shoes, am crossing my fingers that the same problem doesn't happen this weekend, and left without any need for a phone call to a manager or any other issues. It was perfectly painless.
EDIT: I had to change my review from 5 to 3 stars after yet another pair of shoes I bought broke and a bracelet I picked up snapped in half. While the customer service is amazing and will let you return things relatively pain-free, I think I'll be spending my money on places with merchandise that is a bit better of quality, read more