One star is generous. I originally went in for a quote on a remote starter and passive locking (car…read morelocks 30 seconds after the last door closes). I scheduled an appointment for 11/4 at 9 AM and dropped the car off the night before. I was told it would take 3-4 hours and they'd call when it was done.
They didn't. Of course, they didn't.
Hours 3, 4, 5, and 6 went by with zero communication -- not even the bare minimum courtesy you'd expect from a half-functioning business. I finally called around 3 PM and was told they were "wiring the module" and needed another hour. I arrived at 4:15 PM -- still not done. So I sat and waited until 5:15 PM, after the owner had already bailed for the day, before the car was finally finished.
As I was being shown the fob, I asked about the passive locking. The tech casually hits me with, "No, you just lock it with the fob."
So after 8 hours, they couldn't even manage to install the one thing I specifically requested. His excuse? "No one told me." The lack of communication in this place is honestly impressive -- but only if the goal is to fail. He then told me to come back the next day so he could "just drop the dash and turn it on," like it was as simple as flipping a light switch he forgot existed.
I came back the next day -- and shocker, that tech wasn't there. Instead, the owner, John, steps out and immediately contradicts everything his own employee said. He calls the manufacturer and, surprise surprise, the module they installed didn't even support passive locking in the first place. So yes, after wasting an entire day of my time, they had installed the completely wrong hardware.
John said he would overnight the correct module and call me when it arrived.
He didn't. Naturally.
Thursday came and went with no call. I had to call them on Friday, only to be told I now needed yet another full appointment. When I asked how long this so-called "easy fix" was going to take, after hearing that line repeatedly, John responded with the most useless answer imaginable:
"It takes whatever it takes. We'll call you."
Translation: We have no idea what we're doing, please stop expecting competence.
So I dropped the car off Sunday night for a Monday 9 AM appointment.
Once again, the entire day passed with zero communication whatsoever. I called at 3:30 PM -- same copy-and-paste excuse: "We're wiring the module, another hour." No call after that, obviously. At 5:03 PM, John leaves a voicemail claiming they're closing because I "wasn't there," even though I was literally five minutes away and had received no updates besides the one call I made. I called back instantly -- straight to voicemail.
At 5:07 PM, I arrived to find my car still sitting inside the shop and the place completely closed up. They didn't even have the decency to wait the extra two minutes after leaving the voicemail they should've left hours earlier.
This shop is a complete joke. Zero communication, zero professionalism, zero accountability, and nonstop excuses. Two full appointments, two modules, and several days of wasted time -- and they still couldn't deliver the service I originally requested.
And to make it worse, the half-baked system they DID install doesn't even work correctly:
* If any door except the driver's door is open, the system still locks the vehicle -- totally incorrect behavior.
* Once the vehicle auto-locks, it won't unlock with the fob or the app after about 5 minutes.
* Only one of the two fobs actually works.
* The "alarm" is a sad joke -- all it does is flash the high beams like the car is trying to signal for help.
At this point, you could hand the tools to a random passerby and get a cleaner, more accurate installation. Truly, anyone off the street would've done a better job. I genuinely don't think it could've come out any worse unless they intentionally tried to mess it up. Absolute bunch of morons, with a bunch of fake signage claiming they're the best. I think their BBB Accredited sticker on their door is funny, given that the BBB website says "Not Accredited" in big, bold letters.
