It was just all right. Nothing special so it gets an average star. Have the Five Cheese Cheesesteak. Had lots of cheese but that is where it ended. Bun was fresh and soft but little flavor. Onion Rings were average and just needed something. It was easy restaurant to choose. Berry Sangria was really good but Sangria to ice ratio was ice heavy with a twist. Paper Straws suck just so you know read more

Ruby Tuesday - 5Cheese Cheesesteak with Rings - American Near Me - Oswego, New York

Went there about a week and a half ago and was absolutely blown away at how bad things had gotten. First, we arrived and we immediately told that the grill wasn't working so all we could get was fried food or the salad bar. All we both wanted was the salad bar, so we decided that this didn't matter. We did however watch at least 10 other parties walk back out. After we were seated, we went to the salad bar and noticed that they were out of just about everything. The salad dressings were all empty so when I got back to the table and asked our server for ranch dressing and quickly brought out two plastic containers with dressing. The temperature in the restaurant was very cold, to the point where the people at the table next to us commented that they felt like we were camping and that we should huddle up and build a campfire. When they commented to the server how cold it was, the reply they received was "yeah, I don't know why it's like that". Not I'll turn up the thermostat, just I don't know why it's like that. When we went back up to the salad bar, still nothing had been refilled, but this time I had to go to the bar to ask for dressing. The servers were all huddled at the bar (probably for warmth!). Needless to say, a one star rating was generous based on this visit. Between the heat issue, the grill not working and the fact that they seemed to be out of everything at the salad bar, they would have been much better off closing for the day. People can understand and forgive that. A visit like this, we can't. read more

The food was awful. I had burnt ends and grandson had burnt ends with 6 oz ribeye. The burnt end app had chunks of meat the size of a pencil tip, hard and tossed in bbq sauce with pickles on top and red onion. I could hardly chew the food. My grandsons meal was larger tough burnt ends, and the thinnest ribeye I've ever seen, it looked boiled and was cooked fully. I don't know why they even ask how he wanted it cooked. It looked like sandwich steak. It was rubbery and dry. I had a strawberry margarita and grandson had a Shirley temple. I had the salad bar which looked like a few bus tours had been there before us. It was a mess. The good food was the French fries, I ate the salad bar and the drinks. The waitress very sweet and apologetic. When you go in, this once neat restaurant was disheveled looking. The upper blinds were distracting as they were messy looking and unkept. The manager came out when I complained about the food quality and said basically that's how they get it. He asked me to please give them another try and I declined. Won't be back. They did give grandson a dessert and took some food off the bill but with tip it was still over 40$ for that disaster of a meal. Sorry, but I'm sure the owner of this franchise would want to know. What a shame, the potential is here but the food was not good. The manager said if I come back to tell the waitress we got a bad meal and then they'd make sure we got really good food. How about putting good food out to every customer!!?? read more

Pretty good food and lots of it for relatively cheap. As a college student this is the place to go for group meals.

If you want warm food or food in a timely manner DON'T COME HERE! Waited about 30 minutes for drinks. Waited about a hour for my appetizer, the sampler, it was cold. Waited another hour for our food. I ordered a simple smash burger on a toasted bun... it was not toasted. It did taste good but definitely not worth the wait. Watched multiple other groups come and go while I waited. My wait staff was hit or miss in when we would see them. Other staff looked irritated waiting on the kitchen staff to get food out. Went to use the restroom and it was in shambles. Only one stall worked and it looked like people had been using everything but it to pee in/on. The restaurant needs a remodel and better trained staff! Over all one of the worst dining experiences I've had in years! read more

We went early after baseball.... It's a bit warm in the restaurant especially on a humid day... the server was great ! The salad bar is banging along with the peel and eat shrimp and the steak.... It's chain fare but the food was hot and good... I would definitely go for the salad bar again... that was very fresh cold and plenty of choices ... read more

my husband and i went for dinner and the food was very good and we enjoyed the salad bar a lot. the server was very attentive. the meal was very well prepared by the cook william L. and a lot of attention to what the plates looked like. will be going back. read more

This location used to be noted for its decent burgers and nice salad bar. The steaks were ok too. But the last two times, it has not been great. The portions have been meager. It's glaring when your food only takes up half your plate. The amount of tots or fries with a sandwich is not what it used to be. The salad bar, the one saving grace of the place, has had some questionable lettuce in it. I had to pick through the spring greens because of pieces that were old and turned. Service is ok. read more

The worst lunch ever! I am visiting the area and went with family here. I ordered a med rare burger and it came out well done. The meat did not look like burger, kinda looked grey, dry, tasteless. I suspect it was pre-cooked or leftover and warmed up. The bun was so dry it was falling apart when burger was picked up. Horrible! Others at our table had the same thing. Couldn't even finish it. I kept trying to figure out if it was real beef. Not juicy at all. Awfullll!!!!! This chain used to be good but have not been to one in a while. It needs to be closed! read more

I like Ruby Tuesdays for its tasteful cuisine. However, as in some cases, there is always room for improvement. First, I would like to see better hygiene among the cooks behind the counter. The ones I observed had beards (one of which was long), which I don't think should be permitted. Additionally, I think the music in the vestibule is much too loud. Why do these types of establishments have to blast everyone into oblivion? Finally, I would like the restaurant to offer pretzels, peanuts or other snacks at their bar, particularly for those patrons, like myself, who carry out and would like to nosh on something while waiting. Thank you! read more

If I could give no star I would owe my owe my how they have fallen (1) the smell of the restaurant when entering like a dirty wet mop to the face.(2) the women's bathroom 1st stall the seat was up like a man was just in there taking a pee andddd the nastiness on the seat (3) the food my daughter ordered the Cajun pasta (what pasta sauce it was grease. I got bourbon hickory Chicken dinner and the chicken was fatty and the bbq bourbon was burnt tasting the rice tasted out of a packet from microwave uncle bens yea that's a no from me all the way from Florida here on summer vaca nextttttt read more

The appetizers were delicious the service was very good and the staff was extremely nice I recommend coming to this establishment

Good food and excellent broccoli. Good service and food is delicious. Very delightful with great service. read more

Don't fall for the BS! I left vm for the area supervisor about this visit. Never heard anything from them? Followed direction to email: guestrelations@rubytuesday.com With all the information about my visit. Never heard anything from them? Notice they comment how disappointed they are but never actually do anything to fix it. They still don't have hairnets over their beards? read more

My experience with the Oswego,NY location has generally been good, however, I do have one issue. I really wish the music in the entryway vestibule wasn't so loud. I feel this is unnecessary, plays to the younger crowd, and adds stress when one us already hungry. This is a problem with many establishments nowadays. Too much forced stimulation on the public. Ruby Tuesdays, if you can, please turn it down. read more

I stopped in for what I hoped would be a "quick" lunch, but the service and kitchen are slowwww. I was seated immediately and my order was taken right away, and then I waited for 30+ minutes for a grilled chicken sandwich. I enjoyed my food, it was just a long wait. read more

Service is awful. She served us and was never seen again until we had to go find another server to find her. Food was fare , salad bar vas very empty and needed to be filled. Parking lot was a sheet of ice people falling . read more

We have eaten dinner three nights in a row here (in town for the weekend) and overall, the food is decent (just not the chicken wings). The restaurant's staff is very friendly. I am taking a star away because the bathrooms DO NOT get cleaned. read more

Worst meal I've ever had in Oswego, NY. I put off trying this Ruby Tuesday for almost two years because it was a chain restaurant. On the particular night I went here, the place was dead and there were dozens of employees running around in mass chaos. I didn't even finish my meal. They managed to screw up a burger and fries. Nothing was good about my experience here. read more

I went here expecting normal chain restaurant service but was surprised by how knowledgeable and inviting our waitress was. Emily helped me and my date with every choice we had with the menu and was extremely courteous with us. I hope I see her when I visit again she was tall, dirty blonde and very cute. read more

I ordered a bacon cheeseburger and when it got there my waitress told me there was no mustard so I simply wanted something else on the menu and they refused to make it with out me paying for it because "there's no reason they should have to pay for it" my waitress was extremely rude (her name was summer) and my friend that I took to dinner with me ask for a medium rare ribeye stake and they came out with a well done steak that was mostly fat when I say mostly I mean 80% at the very least. Extremely unsatisfied with my food, service was unacceptable not to mention my drink was filled one time the whole hour I was in the restaurant and when I got there it was a 30min wait when there were multiple open tables read more

I travel here from Chicago a few times a year and this is the only option next to the holiday inn. While the food is good, I think they are suffering from too few cooks in the kitchen. Wait times are horrendous for sitting in and taking out. There are a bunch of open tables, but people are queuing up outside for long periods of time. Take out took over an hour. Poor management or lack of quality talent? read more

The restaurant was slow. It had only 12 tables inside and out. We waited 10 minutes to get a table. No other people waiting get a table. Once we were seated we waited 22 minutes and were never offered a drink. Then finally another table was seated and they were served almost immediately. At that point someone finally came over and said someone would be with us in a few minutes. Needless to say we took our money elsewhere. read more

My brother ordered a steak medium-rare. the steak came with a slight sear and completely raw in the middle. He sent It back, and it came back, a little more seared, but still 50 percent raw. he said he was done, didn't eat the steak. he ate his sides. we got a 10 percent discount on each item. came out to about 5 dollars discount, meaning he got charged 12 dollars for some zucchini and potatoes and ruined dinner. If I was the owner, I'd be so embarrassed that the steak was messed up twice, and I'd completely refund both meals. Go to Red Sun and get a great meal reasonably priced. read more

We had a wonderful experience! The place was a bit slow due to the time of day, but we were far from the only patrons - and yet Ashton treated us like we were! Very personable, very knowledgeable about our options. Made suggestions but didn't push us toward anything. Food was wonderful. Restaurant was clean and comfortable. We live in Rochester; but next time we drive thru Oswego, we will definitely stop here! read more

While I was there on a Saturday night around 7, the staff were all so happy and polite. They all seemed to be having a great time together all while providing excellent service. It's nice to walk in and just feel such a good vibe. The manager was around the whole time, helping out her team members in any way she could. I heard her ask two different employees how their thanksgiving was and what they did for it. On top of it, my Ruby Relaxer was so tasty as was our food! read more

I'm reviewing this place because nobody seems to use Yelp in Oswego and all the reviews are either years old or unreasonable imho. That said, I can't speak to whether the service is inconsistent or not as other reviewers have said, all I know is we had impeccable service delivered by "Brian" and we left feeling well attended to. The food was good, and since it was during a school break it wasn't busy at this location. Compared to the restaurants we usually go to, a corporate chain can't compete but considering this is Oswego, NY this is a decent option. read more

Terrible service. Every time we get take out, they get the order wrong. We have had to go back be because they forgot our salads, etc. Very frustrating read more

Gets 3 stars because it's one of the only sit-down restaurants with mid-level prices in town; would probably be 2 stars if there was more to choose from. The food is what you'd expect from a national chain - nothing special, but it's usually good enough. I'm partial to the raspberry lemonade, avocado quesadilla, and New York cheesecake with blackberry sauce. My meat-eating dining companions say the steak is usually decent as well. As with most chains, service varies widely - some servers are fantastic, some are awful. It really depends on who you get. read more

Very disappoint in my visit there! While I had come to enjoy going to Ruby Tuesdays, food was off, service was horrible, parts of order were missing and there was no Manager in sight. Will be a long time before we return. P.S., complaints to their website have not been returned. I messaged them a week ago, 12/1/14. read more

We went last night for the last time. Worst meal ever. After waiting forever the chicken was raw, RAW not a little pink RAW. Their response I guess you don't want to pay for this. The rest of the meals were mediocre at best. Stay clear, read more

My husband and I frequent this restaurant. Went there June 25 for a birthday celebration. Surprised to find out that biscuits are no longer served while waiting for your meal. Really could have used them that night as it was 45 wait for our food. Salad bar is no longer an option for the vegetable, you have to pay extra. Our vegetables and mash potatoes were cold. Finally got a waitress flagged down, a bowl of potatoes was brought out. Really disappointed. read more

My husband and I dined here a couple of nights ago for dinner, and we were more than pleased with the food and service. I had shrimp prepared three ways. It was yummy, and was so big I had lunch the next day from the leftovers. My husband had a huge burger that was delicious. The server was attentive and friendly. Overall, a very positive experience. We'll be back. read more

Great job on the new menu and salad bar.. The cilantro/lime dressing is fantastic !! Thanks!!

Just left with my girlfriend, we had a wonderful meal I had the salmon with zucchini and the salad bar, she had ribs with fries and potatoes. The man who served us was very polite and was always on time perfectly we will be seeing you again soon thank you for a good meal!! read more

Excellent Bourbon Chicken with grilled squash. Pleasant atmosphere and servers. Cold beer. I'll be back for another round!

Good food at a fair price. Love their tequila concoctions. Order your meal and stream on http://www.radiorama.club/about

My father and I are regulars, averaging 2 to 4 times a month, in addition to larger dinner parties with friends. We cannot express how wonderful we find the Oswego store. The servers, bartenders, kitchen staff, management - everyone is incredibly friendly, personably and very knowledgeable about the food menu and the bar menu. The restaurant is clean, food very hot, and always cooked to our orders/requests. Bar service is always spot on, with bartenders knowing what we like without us even having to ask. We often yield to recommendations of staff for our dinners and the staff has never failed us. Not once have we had a bad meal, or a bad experience. Even when the store is packed and the kitchen is slammed, food is consistently delicious, and service is great. Great team in the Oswego store! Bre (Breanna), Kiara, Ashton, Daniel, Ali (Alison) - these are our regulars, but the entire team have always been soo good to us. NICELY DONE! read more

Worst place to eat... Tried to order takeout twice and was hold for 20 mins both times, when I called the third time the very unhelpful manager rudely explained they were a 30 min wait and that's why i was forgotten about, barely apologized, hurriedly took my order and said that the wait for food was 30-45 mins because his expo side was really busy, but I wouldn't understand that( I work in the restaurant/ service industry so I do understand, and while i understand that they may have been busy/on a wait they were so unprofessional and did not care at all.,, and rude)and hung up! The attitude that this establishment dictates was awful and unpleasant! read more

The service was slow. Sat right by the register, so I don't understand the time wait. The waitress was nice but not persistent. Food was mediocre and bland. Overpriced for a small portions. Wouldn't recommend this place. read more