I always loved Ruby Tuesday on American Drive in Florence I went out for dinner on Saturday. They had a new menu wanted to check it out . I can tell the excellent manager they use to have Ms V is no longer there because the establishment was not as full as it use to be. I was helped by a young lady called Jazz and she was an excellent help to me and my family hope she sticks around to help keep good customers since Ms V left. The place was pretty quiet and mostly empty. There was only maybe three tables were occupied. It's ashamed they don't recognize the staff that brings in the customers before they get rid of them that can destroy a business. I ordered the salad bar and noticed they had new items on the bar trying to spice things up. More cheeses and different diced meats. I ordered some fried fish , zucchini and baked potato along with my salad. I had a peach tea to drink and it was awesome. My husband had salad bar and kabob plate. He said the steak was a little bit over cooked. My son had ribs and fries, he didn't complain. I would go again hopefully Ms Jazz would be working seems as though she has the excellent hospitality training they all should have. read more

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This place is filthy and dirty. There was a hair in my food. The server is a thief. She blatantly overcharged me for a lunch ticket. I was supposed to have the salad bar with an add-on chicken tenders and the bill was $30. Never again. read more

Our waitress Tasha , was so nice and helpful. The salad bar was plentiful and chilled beautifully. I'm getting rib eye, but the appetizer plate looked great if it wasn't so late. We are travelers and had a request for the manager. Let me just say she was just fabulous. I will definitely stop here again. read more

This restaurant is dirty. The service was very slow. We didn't get any silverware with our meals and were told they were waiting on silverware to finish being cleaned in dishwasher. Waited another 5 minutes and had to ask for plastic silverware. French fries didn't come out with food and then was cold. Horrible experience. If I could give this restaurant a 0, I would! read more

So I gave over a review on Ruby Tuesday's about a month ago and it was good. But I just went this past week with a friend who thought I needed some time Out of the house. Let me tell you it was a disaster from the moment we walked in. First we waited about five minutes before anybody came out of wherever they hang out when they have no customers. Then when we were seated I ordered my usual drink at Ruby's.The Ruby Relaxer! She bought me a drink that was a pale yellow, and I thought perhaps they changed something in the drink. But it was not a ruby relaxer, so I complained and showed her the menu where the relaxer is red. She took the drink and went back and brought me a pink Ruby relaxer. Still not red! But I kept it. Ordered my dinner scallops with baked potato no veggies. Scallops came and were brown around the edges which means they were overcooked. I got rice and broccoli. My friend asked did I want to return it and I said no it's OK. I'll just take it home for Luis. When they gave us the checks, I complained about everything that had gone wrong and she said she would speak to the manager. I heard her talking to the manager, but when she came to the table, she said, would you like a baked potato? What in the world is going on, is what I thought. I said to my friend let's just get out of here and we paid the bill. No discount no nothing from this manager. And if I want a baked potato? As I said, in my first review, we go there at least once a month. But I believe that we won't be going back there. And I believe the rest of our ladies group after they hear this adventure will not be going back either. read more

Sat at a table near the bar, since there was no host and no (seat yourself) sign. Bartender spoke and then completely ignored us and continued arranging stuff behind the bar. At no point did the Bartender offer water or a menu.Waitresses entered and exited the kitchen 5 or 6 times and looked at our table., but never bothered to acknowledge us or make any effort to bring water or check on us. After nearly 10 minutes of being completely ignored we walked out and found another restaurant. This Ruby Tuesdays will definitely be removed from our restaurant choices. A restaurant experience where the staff obviously have no desire to serve their customers is not the dining experience I want to spend my money on. read more

I was craving a Ruby Tuesday salad bar and decided to give this one a chance. The lettuce was wilted and discolored. Several items were empty or missing from the bar. There was food debris on all surfaces surrounding the food. The floor surrounding the bar was sticky. The tables were worn and scratched and the seats were cracking open and were not comfortable. The staff was not great either. I would not recommend this location. read more

Best service ever.. Been here many times and always left satisfied. I truly appreciate all that they do to make me feel at home...

Not bad. Service is decent. Salad bar is good except they run out of things quickly and don't replenish them.

Service is off-the-chain! Food is great Out of my favorite beer, but Ruby Relaxer to the rescue! Be sure to ask for Lacinda read more

Ordered the T-bone steak medium rare. Very over cooked tough and not much taste. The salad bar was the best thing. Which is what I always get. They did comp the steak so I guess that's something. read more

I haven't been here since before the COVID 19 shut down. So it has been a good 15 months or more. Now, I know the pandemic was brutally on restaurants, but this restaurant managed to survive. Warning they are short help. Upon walking in the bar has a massive table filled with to go bags. Delivery and pick up. The employee guarding the food acknowledge me and that was it. Asked for a table and received a blank stare. I waited a few minutes until a women appeared and asked how many. She seats me in a both with a terrible chirping sound going off above. So kind of alarm or warning sound, so now I am thinking what is going on here. Dinners are in their booths carrying on no one notices this sound. Waitress comes over and says, " I am moving you down, so you do not have to hear the alarm while you dine." Apparently, service had not arrived and they were working and seating dinners while this alarm was chirping all day. Carpet in the dining section I was in was worn and the rubber backing was showing and sticking to the souls of my sandals. They still over the salad bar, but there were no takers. Wise decision. Pandemic is not over. ONE waitress for the entire waitress. This women was doing a great job. She was attentive, and making sure she made up for the day's situation. Cook was slow, or did not have help, because it took awhile for the triple prime cheese burger and fries to arrive. But it was hot. If you are going to this location, have some patience's as the restaurant is under staffed and so of the employees are dedicated to good service. read more

Terrible!!! Food is small portions and order is never right. Restaurant is dirty!! Do not go

Avoid if you have any other choices. Poor food, servers good people but overwhelmed. Try anywhere else to eat if possible.

I ordered the food online today 12/6/23, when I went to pick up they said they didn't know about it, they didn't get the orders, then I showed the proof of my order online, they cooked for me so made me have to wait. Even though it didn't take long time, but when I got home, I just saw that they didn't give me baked potato that had to come with the steak. I'm disappointed with it. read more

As always ruby Tuesday food and service is in need of help. Had shrimp scampi. Pasta was cold shrimp was mixed with some fresh cooked and some left over over cooked ones. No scampi sauce anywhere. No server to complain to. No manager around to greeting guests. read more

Ruby Tuesday - Shrimp Scampi - American Near Me - Florence, South Carolina

Waited over an hour and never got my order. Kept asking the waitress to check on my food she said its ready when its ready. Got up and left after an one hour and 15 minutes. read more

If you plan on going to get curbside pickup, forget it. You can call the number on the sign and the phone will ring until you hear the voice mail pick up and then hang up. So I thought they must be busy so I go inside and when I did the staff was just standing around. The girl at the door didn't even acknowledge me. So if I could give "0" stars for device I would. Get the food home and it was burnt and tasteless. This is one of the worst restaurants and staff in Florence. Avoid at all costs. read more

Worst service we've ever experienced!! Only three tables in the whole restaurant and it took us 1 hr and 45 to get some of our food and when it came out nothing was right. Then they decide to tell us as your bring out one of the three plates out that they're out of ribs instead of telling us a hour before that.. they still made us pay for our daughters food and drinks 17.98 for a kids meal and three sweet teas. First and last time ever going there! Rib Eye* with Half-rack of Ribs read more

Visited 5/27/23, Salad bar items were not fresh, all greens had brown mushy leaves in them. Several dishes were empty or down to just a few pieces of whatever was supposed to be in them. Had to have the table wiped down before we could be seated, could use a good cleaning. Restrooms were awful. Will not be going back. read more

Never gets my order right at the one off Pamplico Highway order last night order was wrong Now I'm stuck with food that I didn't even order

The salad bar was good!! Now, the rest of the story....I don't know where to begin with this travesty of service we experienced. I'm still astonished at the sheer indifference to the BASIC customer related skills. We received a NOTICEABLY dirty highchair which I cleaned with paper towels from the bathroom and my alcohol solution; we did the same with the table since it was sticky; no napkins offered with the meals so back to the brown napkins AGAIN; I received cutlery because I ordered the salad bar...no one else at the table did because she decided that they didn't need any. I'm BEYOND BELIEF at the WORST EXPERIENCE we've had in decades. What happened to the Ruby Tuesday's franchise? Read my review and heed my warning. read more

They had us waiting for 15 minutes for a host and they gave us unsweetened tea when I've ask them to give me sweet tea read more

Ruby Tuesday - Unsweet Iced Tea - American Near Me - Florence, South Carolina

Horrible service! Waited 10 minutes to be seated, hostess was just walking around the bar area and ignored me. Finally asked her to seat me. There were only 4 patrons in the restaurant including me. She took me to my table and after 10 minutes no one had come to take my order so I helped myself to the salad bar and had to grab some utensils from another table. She finally came back and took my order brought my tea back five minutes later, was supposed to be sweet but it was unsweetened. Never came back till she brought my food 30 minutes later so that's when I told her about the tea. I ordered the Cajun chicken pasta but they didn't bring the breadstick. I asked her about it and she said I think we're out I said can you please bring me some kind of bread to eat with my pasta. She came back with a breadstick that was so hard I couldn't break it. She came back to the table next to me and the gentlemen told her she wasn't doing a very good job and she told him he hurt her feelings that everyone loved her. Definitely not true. 10 minutes later she brought me back 2 soft breadsticks which were good. Cajun chicken pasta was a little bland but overall not bad. Couldn't find server to get a refill on tea or to pay so I left cash on the table. When I walked outside to get in my vehicle, she was standing outside. read more

Ruby Tuesday - Cajun Chicken Pasta - American Near Me - Florence, South Carolina

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Server was friendly, thorough and on time. Salad bar and ribs were fantastic.

Absolutely do not come if you need service. We got salad bar and water(one glass). No ticket, no service. The doors will close soon.

The food was delicious. The portions were great for the price and the carrot cake wedges were everything!

Awful service. We called ahead, had reservations and when we showed up the place is empty. Took 30 mins to even get drinks and waited over an hour for food too. Do not recommend! If I could give ZERO stars I would. read more

We visited this restaurant on 4/18/23, device could have been better than what it was considering they were not busy. My mother's beef tips were burnt, after letting the waitress know, she then said she would inform her manager and have her come talk to us. An hour later the manager comes over after we asked the waiter what her name was. When she came over she didn't even introduce herself, she just said somebody asked to speak to me. As my mother was explaining what had happened, the manager just stood there like she was being bothered. Her responses were all excuses. This was our last visit to this location. Haven't eaten at a Ruby Tuesday's in years and I was reminded why tonight. read more

We had a party of five and all of our orders were mixed up on each individuals plate. One of our buddies asked for Mayo for his burger and received tarter sauce. They did take the burger off for the inconvenience, but we all had loaded fries with cheese and the cheese was not melted. Another individual in our party received a loaded baked potato with only sour cream on it, no bacon or cheese so It wasn't even loaded. All in all we will not be going back to this restaurant. read more

We are in our way to Disney and decided it was time o stop for a rest and eat. Hubs and kids wanted Cracker Barrel but they were crowded. Decided to eat here instead. Food was delicious. Margaritas better lol. Waitress was sweet as she could be. Very attentive. This location was much better the one at home. read more

We went to rt today,they didn't open until 12,short staff, only 1 girl working,don't know why the manager didn't help her,food was okay, no blender for drinks,baked potato was dry,small steak,we wasn't impressed, waitress was great, need to do better.,she had 7 tables all byherself,by herself, the lava cake,but no chocolate came out of the cake, don't know what it was,we wasn't impressed with it,they had no cheesecake. Tea had no sugar in it. read more

Food was great, I got the chicken fajita. The only problem is that there was grease on the bottom of the packaging.

The service and food at this place is horrible. I went with my Sister for her Birthday. First, apparently the new menu is a surprise to this chef, as the items were not available or he did not know how to cook them. While 2 of our table received their meals, we waited 40 minutes for ours . They were almost through when we got an overcooked, lukewarm plate. When I complained all I got was platitudes and an offer of desserts. If they can't cook the entree, why would I wait for dessert? My Sister's birthday was ruined. I would never tell anyone to go there again. Which is sad, because we use to go get almost weekly. Don't waste your time. The manager comped my meal and my Sister's, so I ended up paying what it was worth. read more

managers don't care. employees don't wash hands. food was cold and yet over cooked . ribs are cooked in an oven then cooked again in a microwave. the salad's bar sits out all day then is put back out in the morning unchanged . and the best for last the roaches there are so many roaches and flies inside there kitchen it's just unbearable read more

This used to be a decent restaurant. My wife ordered a steak "medium" and it came out on the rare side of rare. We're still waiting for the appetizer we ordered. It never happened. Stop hiring stoners and make this a good restaurant again. read more

awful if i could do no stars i would salad bar nasty dirty and not clean...tickets and orders messed up just an overall disgusting experience and they definitely dont know how to make a mixed drink so just order water... next time i would rather eat a hotdog from a gas. station read more

Ruby Tuesday's spends major $'s trying to build business when they should spend more for better people and better food!! I had the misfortune of sitting close to a "bitch" station that had a computer they use for screwing up your evening. All I heard was non-work related complaining and printing out tickets that the act alone, borders on the criminal! You will see pics of the menu and pictures of my slop that they tried to pass off as a meal. I was disgusted as the brought out the "New Orleans Seafood" that looked like a can of big sardines with a can of non-heated soup poured on top. And I truly mean a whole can of cold soup slop. They removed it from my bill and the manager, who was right there said nada. read more

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Food is alright. The salad bar is great. I like the Alfredo noodles here. The customer service wasn't so great..

Ok i actually had to wait until my second visit to write this review. I came here two days straight and order the same two dishes to go. The parking lot is a little tight but it is conveniently located off the main road. Everything was wrong. The first time I had a salad with no salad dressing. #DryChickenSalad. I also received a someone else's meal and was initially missing my second item. The second day I had sauces on food that was specifically requested to not be added. The salad was soggy because the chicken had been sittting on top for such a long time. They were nice but slow, very slow. If there only a hand full of people in the store, my order should have not taken a hour to receive. I definitely can't recommend visiting the location. read more