Finding a shop that truly understands the technical side of e-bike repairs can be a challenge, but…read morethe team here is expert-level. The service department is excellent-- employees are incredibly attentive and actually take the time to listen to your concerns. Their pricing is very competitive. . They've earned my trust over the years, and I wouldn't go anywhere else. They have a very large store with a selection of traditional bicycles and accessories. I only know about e bikes.But it looks like they have everything from racing bikes to small bikes w/training wheels.

Needed two batteries for our Sun E350 Trikes. They had been out of stock for 6-8 months and hard…read moreto find. I contacted Sun and they said they were getting them in early 2026. I finally found out they were some available in February 2026, but I had to go thru a Sun Retailer. I contacted local Charlotte shops, and none were of much help or didn't respond. So, I started reaching out to out of state shops. Max of Brands Cycel and Fitness was the first to reach out and told me what I needed to do and get me a quote. I got serial numbers of out trikes and paid. The batteries were shipped to Brand and then to me and within 10 days I had new batteries and we could use our trikes. I wanted to give a shout out to Max for his help and walking me thru the process. Thank You!!

Keith immediately responded to my request to fix a flat tire. Quoted me a very reasonable price…read more Since I was unable to transport my bike to his shop, he offered to fix it at my home. At no additional charge! Unusual to find that kind of service these days.

Had a nasty bike accident. A friend told me about KB.........Called. Keith Burke came to ME less…read morethan 90 min later. Couldn't fix it completely. Had to take it. Returned my baby in less than 24 hrs. Good as new. The bill--- shocking. Shockingly LOW. Keith Burke is the friendliest most pleasant guy u could meet. Sincere. Honest.....................Bought my ride at Brand's last year. Going forward, absolutely any work I might need will be done by KB Bicycle. Your move. ---John Carley Bellmore

On time, contact, well priced and expert service. I would highly recommend this vendor!read more

Bought my first bike. Needed a first tune-up from a pro and it couldn't have gone any better…read more Booking online was easy. Got a phone call to confirm and they showed up on time! Always a good sign. Jonathan was happy to answer any question I had while he worked on the bike. Took a bit longer than I'd expected, but what do I know. I'm very happy with the results. My bike is looking good and running great. And best of all, their prices are great. Can't really go wrong with these guys if you can't bring your bike to an LBS.

I am so glad I found Alternative Cycle!!! He put new pipes on my 2008 Kaw Nomad did a GREAT JOB…read more Mitch told me I needed a power commander to stop the popping. He knows what he's talking about. Bike is running like a charm. Mitch is a down to earth and regular guy. I have gone to a different bike shop and had an obnoxiously arrogant owner. I am not going to tell you who but if you went to him you will know who he is.

Mitch is a good guy I go to him every year or so to change my 1987 Yamaha razz tube. He's went the…read moreextra mile and bumped back my rim in place, he didn't even bring it up I just realized. That was really nice. Old schooler not a lot of people know how to install the tubes and tires of my moped, he does.

If they had the option of -1000 I would choose that option for rating this establishment…read more All these positive reviews are probably made up by his friends, family members or employees. The owner of this bike shop is a disgusting piece of a human being--a vile excuse for a business owner. He is deceitful, unprofessional, and completely lacking in integrity. Over the phone, he quoted one price for assembling a bike, but when I arrived to pick up my bike, he suddenly demanded more--an obvious bait-and-switch tactic. He and his inexperienced teenage staff also attempted to withhold or swap out parts that rightfully belonged to me, simply because the bike wasn't purchased from his store. He even had the audacity to think I wouldn't notice the difference--trying to pass off cheap, generic parts in place of the originals. When I confronted him and said I would call the police for stealing my parts, he exploded in anger, yelling at me and calling me "cheap" and "crazy" in a hostile, unhinged manner. I paid this man for a service he and his employees failed to perform correctly, and instead of owning up to his dishonesty, he doubled down with disrespect and aggression. His behavior is disgraceful, unethical, and absolutely unacceptable. Avoid at all cost!!!!

So, Phil is always willing to help right away every time I go there. He is courteous, kind, and…read moreprofessional and a master bike man! I recommend him highly!

The guy Mustafa is sooo helpful!! He usually fixes my problems for free or next to nothing. I guess…read morehe keeps running based on bike and accessory sales alone because everytime I send someone to him they tell me the same thing. Not always banging people to spend more money = Best bike shop around!

i do not recommend i went in for my brake cable to be installed and he charged 60$?!?? and was…read morepretty rude to me and i don't like how he overpriced .

Really nice whole in the wall bicycle shop. The owner is very nice and knowledgeable about the…read morebikes. His prices are extremely reasonable and has lots of used bikes for sale. I changed the tubes on my bike with big wheels and he only charged $16 a tube installed and was done in a hour.

My friend bought an amazing cruiser here . Great customer service. Quick and easy , also fixes your…read morebikes.

Stopped by for brake service on my road bike before I sold it. Ended up talking to Tom about my…read morereasons for selling the bike. Tom suggested I don't sell the bike & gave me a ton of alternatives to try for a more comfortable riding experience. Tom also wouldn't sell me any unnecessary products I was thinking about purchasing. He really just wanted me to get comfortable on the road. Definitely A1 !!

I've been coming here for several years to get my bike tuned up for the season, and it's always a…read moregreat experience. The father-and-son team is friendly, knowledgeable, and very helpful. Prices are fair, and despite often having a waiting list, they usually get my bike back to me quickly. They recommended staying with Lizard Skins when my bar tape wore out, and it was the perfect choice. My bike shifts like new every time they're done. I always leave satisfied--great people to do business with. Highly recommend!

Exceptional honest work! Everything came out as promised. Friendly and knowledgeable staff!read more

Just an amazing Old School bicycle Shop . They will do everything with a big smile, cheapest prices…read morewith superior quality parts and accessories. They even replaced my wheelchair tires and tubes. I would highly recommend to all .I rely on my tire to get through all of my everyday tasks as long as I can get my services from Doug I have nothing to worry about

Ten years ago, I purchased my Ariens snowblower from Merrick Bicycles. It was delivered to my…read moredriveway fully assembled and tested, and the entire experience was outstanding. Fast forward to the recent blizzard, when my snowblower unfortunately failed and needed repair. Because I had such a great experience when I originally purchased the machine, I contacted Merrick Bicycles again--and I'm glad I did. They picked up the snowblower on a Monday morning, repaired it quickly, and delivered it back to my driveway fully tested once again. The turnaround time was impressive, and the repair was completed at a very reasonable price. It's rare to find a business that stands behind their products and service even a decade later. I highly recommend Merrick Bicycles for both sales and service.

I would recommend this Bicycle Shop ! I brought my…read moreGranddaughter here to Purchase a Bicycle for her Birthday ! The staff were extremely friendly and helpful to find the best bicycle for her ! It's so much better than buying a bicycle at a Department Store -- Personal Attention for the store assistant you to customize the bike for you !