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    Rubenstein Melvin MD

    3.0 (2 reviews)

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    Amrick Thomas J MD

    Amrick Thomas J MD

    1.0(2 reviews)
    0.0 mi

    While Dr. Amrick is pleasant, his office secretary Carol is not. I received a letter to schedule an…read moreupcoming colonoscopy. She was very curt in her greeting and was advised that the practice no longer took my insurance. I called my insurance company who advised that the doctor and the hospital he was affiliated with were in network. The insurance representative called Carol for clarification and I was told that she was even ruder to her and actually hung up on her. The insurance representative called Carol back while I was on the phone, and she was rude, combative, nasty, condescending, and argumentative. Carol would not let the insurance representative get in a single word and proceeded to tell her that the reason why the practice did not take my insurance was because the Doctor made a business decision. She further conveyed that there were problems getting a preauthorization for services, despite the insurance representative attempting to explain that routine colonoscopies do not need pre authorizations and that the practice and the hospital were in network. Carol later said she would not see me or my husband because they did not know what treatment was needed, despite repeatedly telling her that THEY sent the letter regarding a routine colonoscopy. She then said they had no openings this year and that they were not taking my insurance in 2027, despite telling me earlier that they were not taking it at all, which is internally inconsistent with her earlier assertion. I was flabbergasted at her attitude, standoffishness, rudeness and unprofessionalism. She repeatedly talked over the insurance representative who was kind and patient while just trying to get clarification on their status with the insurance plan. I am still in disbelief that she spoke in that manner, it was like she was scolding a child. Unfortunately, even if you have a good doctor, his/her staff can ruin the practice. After this unpleasant experience, this practice doesn't even deserve a rating of a one. The insurance call was on a recorded line and will be forwarded to another level. It is interesting to note that Healthgrades notes that he takes my insurance.

    Tried to get appointment in March. Called during office hours. Left message to call me back. No one…read moreever did. Now I think the ulcer has taken over my stomach. Can't get food down. Stomach is too full The office manager there is playing with people's lives. Go to anyone else but this Dr. she won't call you back to make an appointment. Good luck so you don't have to die like this Catherine Denner. Westfield.

    Rubenstein Melvin MD - internalmed - Updated September 2026

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