This is a blended rating for two visits. We had a few issues that needed to be resolved and we are…read morenew to this area and decided to give Mesa Computer Repair Service a try. Since I retired and my I-phone was connected to my work PC, I needed my I-phone to connect to my home laptop and Microsoft with regards to the calendar and contacts. Also, our Cox provider sold their email part of the business to Yahoo so we needed Yahoo to work with our Outlook. The first tech we had did his best to handle our situation. He did resolve our email issue, but after he left, there were problems with our contacts and calendar. This was nearly a 3-hour appointment. We set up another appointment a few days later and Josh W was sent out to tackle the issues. He was able to resolve our contacts and mostly resolve our calendar issue. I was very relieved. My phone still isn't in syn with our laptop, but we'll work on that during our next visit. I've worked with a lot of IT professionals both at work and home. It can take a while to find the right fit for the problem as IT techs have their different areas of expertise. Josh W was the right fit for this issue and we appreciate his methodical review and resolution. We highly recommend you start with the 4-point review before dealing with your issues. We weren't clear that the 4-point review of your systems only takes about 10-15 minutes and it then warranties the work. We did the 4-point review on the 2nd visit. Josh W made recommendations to expand our hard drive so it will work better as well as recommended a better back-up solution that what we currently have. We are on the road to getting our IT needs "buttoned-up." Thank you, Josh W.

Was charged $244. for nothing. Tried to install HP Printer/Scanner and was unable to after 2+ hours…read morebut had to pay the above cost for work that was completed. Then thinking they would cut me a break I had them come back to install new printer and that charge was $177. Find a different business tat doesn't rip you off for uncompleted work !!

If I could give more than 5 stars, I would. Such a relief to have Blake and Brandon at…read moreMcKellips/Recker office work on my computer. "SOMETHING" went wrong on our computer and I immediately called Blake and said HELP. His first words were, no problem, bring it in and we will get to work on it. WOW....Being a NON-computer person, this type of reassurance puts an ease into me, the last thing I need right now is to shop for a computer. Picked up my computer and Brandon is just so positive and willing to offer help with what I need. I'm happy both of them are at my store and will never leave. (just selfish thinking). Big time atta-boy for Data Doctors in having outstanding employees that help people like me !!...A trillion stars....

I took my pc in knowing that my ssd was failing in some way, but wanted to get it diagnosed on what…read moreexactly I needed to get replaced (the cables, connectors, or the ssd itself) so I could have peace of mind. After paying the $59, after waiting a weekend of relief, when I called for the follow-up, I was told what I already knew. That my ssd was failing, and they couldn't test it any further. Okay, I took it in for a diagnosis, told them I knew it was the ssd that was corrupted or damaged, and then three days later they tell me the same thing that I told them to begin with... But for the repair I was told it would be $240, and that it might not even work to get my data back. I told them I don't care about getting my data back, I just wanted a new drive and a fresh install of windows. I was told it would be $140 for that. I don't understand how buying a $50 ssd and reinstalling windows would cost $140. Even if I asked them to just ditch the ssd and install windows on one of my HDD's it would be the same cost. Since the only thing they told was the same thing I told them when I walked in the store, I would desire a refund. Update: I picked up my pc and when I asked about a refund, he was rather blunt and said that I didn't know what was wrong and insinuated that I was lying. He said something similar to "you would've fixed it yourself if you knew what the problem was". I told them that the problem was the ssd with the operating system downloaded on it when I originally called and when I brought it in... and apparently I'm being gaslit... There is no reasonable explanation for a new ssd and windows installation costing $140 at the minimum. It was not a transparent price, as when I asked on the phone and in person what their rates were they said both times 'it will be a $60 fee, BUT it will go towards total cost of the repair which is the cost of parts and a small labor fee' According to them, it would be $99 for the ssd replacement and $40 for labor. A 500 gb samsung ssd (already double the storage of my original ssd) is only $53 on amazon... I am a highschool student and can only work part-time hours, which means I don't have enough money to pay for these absurd up charges, and not enough time to do the repairs myself. I don't have enough money to have $60 go to waste when that is half the money I make in a week. I had to save money to even afford the "evaluation", and I am not interested in the $240 or $140 prices. Again, like before my update, I ask for a refund because the workers were a bit rude and blunt when I told them my situation and didn't care about the situation I'm in.

Knowledgeable and professional. Moved my data from a crashed hard drive to my new computer. Would…read moredeal with again and would recommend him to others.

I had an account hacked on my laptop and suspected that someone had placed some bad stuff on my…read moremachine so I called Mike this morning. By 4 pm same day, he took care of the problem for me and I did not even need to leave my home. He did the scan remotely. I feel confident that he used the most updated versions of software available for the scan and it the complete scan charged $130-paid through his PayPal account with my Visa card. Service was great & so much better than trying to figure out which software to buy which would require additional fees for me to update each time I needed it and then do it myself. I relied instead of Mike to have the most current knowledge of what is going and making a better decision than I could have.

Sometimes the best measure of a company's commitment to customers is shown when everything DOESN'T…read morego right. We bought a refurbished laptop and the screen was bad. They went out of their way to make it right and even delivered the repaired product to our house. Thank you Dave for making it right. The personal touch makes a huge difference.

Dave is the man. His company helped my sales team years ago w our numerous laptop issues. I…read morerecently bought an office computer from Dave last summer and he updated an item I needed free of charge. He also gets back to people promptly. I wish I bought my last laptop from him, Urgh to Amazon laptop purchases

They were very friendly even explained everything to me so I would know how to use my device.read more

Stopped in to get my fire tv stick programmed. They appear to have there stuff together. They did…read moremy stick and showed me how to use it. It all took about 50 minutes total time. I'm at home using it right now looking good. Seams to work very well.

I am very happy to give Elite PC Pro five stars! Richard repaired a computer issue I had that other…read moretechs couldn't. His knowlege of computers is far superior to most companies I've worked with. He had the problem pin pointed and repaired quickly. I was back in business within a few hours. He even offered advice on how to keep my computers running better. Thank you Richard!

Richard at Elite PC Pro was great to work with. When we were first starting our company he was…read morethere to help get us up and running. Very easy to communicate with and his response time was quick. We have referred the company to some other colleagues who have been very happy with the services. If you are like us and can't afford an in house IT person then give Richard a call as it will be worth your time.