Not gonna hate on my clearance purchase. I got a 52Q ultra light hard cooler for $200 (normally $400+). It wasn't the color I wanted, and since it's a clearance item, there is no warranty. But my coolers last me 10+ years, so I should be good. Most of the negative reviews complain about the warranty anyway, and their soft coolers and bags. So, maybe stick with the hard cooler items and stay away from any fabric or soft goods. read more

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Be careful with the soft coolers the zippers are the first thing to go if you plan on using it in the sun I've had two of them and both the sun ruined them within the first 2-3 trips out boating read more

I have a RTIC Cooler bag that is about five years old that has worked very well until recently. The zipper came detached from the lid because of poor glue or or application process, see attached pictures. I emailed RTIC with pictures stating what happened. They responded saying I need to show them proof of purchase, I explained that it was a present. They responded and said that they wouldn't help meet and just use silicone sealer to reattach the zipper, I said silicone sealer is for sealing seams etc., not glueing vinyl together. read more

RTIC Outdoors - Showing me holding the detached zipper. - Outdoor Gear Near Me - Houston, Texas

Do not buy from RTIC- poor customer service and they sell damaged products on Amazon. I bought 2 RTIC water bottles from Amazon. Both had a horrible odor and taste. I called RTIC and was told there was a lot that was pulled because all of the bottles had a smell and odor. I was told by a RTIC employee that Anaxin is still selling the damaged bottles. RTIC has to issue the refund and they will not give me my money back. Every time I call, an RTIC tells me I will get a refund- except I never do. There is never an available supervisor and I am out money I cannot get back. read more

I like that RTIC has ceramic lined drinkware instead of just the metallic lining. The store includes a rainbow of colors that will have you studying on which ones to select. I was greeted upon entry and checked on during my stay. The team even indulged me with checking their straw size against a demo that I owned. I also satisfied to touch the items as I am not a fan of rough-sided cups - preferring the pearlized versions. Bonus feature would be for them to add an onsite engraver read more

Live near by food always classic ... service is supreme... selection is to most liking and value can't be beat ‼‼

The store was very well laid out with all of their rtic products on display. The staff were all eager to help. I ended up purchasing a cooler and I'm very happy with my purchase as these coolers are built like tanks! I can't recommend this store enough! read more

Everyone working has great customer service and product knowledge. Zoey in particular stood out to me, as she went above and beyond in helping me find what I was looking for and offered me great recommendations. It was very clear she knew the inventory like the back of her hand. Rtic has something in your favorite color and preferred size that fits your every need! I think they're the best at what they offer and for a great price! Also a Texan company! What's not to love. read more

Went in to get a replacement lid for my 30oz tumbler. Low prices and good customer service.

Love this place! Always great service and the products are amazing. Would highly recommend

Horrific Customer Service. Poor customer service agent is given no tools to assist. Supervisors don't take inbound calls; only outbound calls at their leisure. Supervisor had a "victim" story for everything. Best the supervisor had to offer was to attempt to see if "marketing" could provide a replacement code. Supervisor could not restore any confidence from RTIC's customer service experience. Had to explain where/why my google review along with the 1.7 rating. She explained old company name before "buy" out so they don't bother to manage. Blamed google for not removing. No accountability and certainly no confidence can be found with RTIC's customer service. You get what you pay for discounted pricing equates directly with discounted customer service! If it is this frustrating to make the first purchase, I can only imagine what would have been to come. read more

Michelle, Bryan, Alexia was all extremely helpful in assisting in helping with the purchase. Wonderful experience. read more

WARNING for RTIC Soft Pack coolers, think twice before purchasing! Our 30 soft pack cooler was out on bow of our boat for quicker access and the sun released the glue that held the top to the cooler (see pics)! RTIC Rep. Amairani S said, to bad the one year warranty is over, buy some 3M 5200 glue! REALLY? UNSAT RTIC for a $119.00 product! Why don't you have China use the 3M glue in the first place when they produce them!!! With an answer like this from your Rep., I am never buying any of your products again and nobody else should either!! Facebook you all have been warned about RTIC cheap Chinese glue products. BOLO for my TikTok video coming soon! read more

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I recently had numerous negative interactions with customer service. I recently placed an order for a cooler and never received a confirmation to my email despite the pending charge on my credit card. I reached out to customer service, and the representative was very rude and seemed annoyed to assist with my issue. I was told I would need to reorder the cooler. While I understand orders sometimes don't process, I asked for a discount based on the inconvenience and the time it took for me to investigate this issue. My request for a discount to replace the order despite my inconvenience was denied. Not only was I met with rude customer service it is clear RTIC does not value the time of customers or make it easy to troubleshoot issues with their order. I will no longer be an RTIC customer moving forward based on my interactions. read more

First time here... hubby found this place and wanted to check out the merchandise. Very clean location and nicely organized. The prices were fair. We bought our son a lunch bag and a tumbler to take to school. We shall see how it works out as he will use it for school. read more

RTIC Outdoors - Front entrance - Outdoor Gear Near Me - Houston, Texas

Amazing selection of outdoor goodies including coolers mugs and more. Helpful and friendly staff

They have gotten a little more expensive than they used to but I guess everything has. Nice big location with everything you could ever need. read more

Patheitic Chinese Junk......do not purchase, both of my drink containers broke, clip snapped off when opening...poor design. they also leak if you don't wrench tighen the screw top, then you have to grunt to get it off, then SNAP !!! broken read more

RTIC Outdoors - Outdoor Gear Near Me - Houston, Texas

Super excited to finally visit here. Plenty of great parking and very nice welcome as you walk in. If you are looking for the deals , head straight to the back for the out of box specials. read more

RTIC Outdoors - Outdoor Gear Near Me - Houston, Texas

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I have 3 soft coolers and 2 hard coolers - all the tumblers.... Don't be fooled by bad reviews - this brand is by far the best

So when you go in, bring your wallet. Not because their expensive, but because they have great deals on their products. If you're a Yeti fan, you owe your wallet a trip to Rtic. Equally as good and much cheaper. Lots of other stuff you don't find at Buc-ees and the like. read more

UPDATE: Today is July 2, 2021. I had to call RTIC back because they seemed to have forgotten about our order. I had the opportunity to speak with Debbie and she was the best. How do I know she was the best? We ended up getting a call from the manager Kim. Obviously Debbie gets things done. She was so awesome. Let's just say the call with Kim didn't Go anywhere. She wanted to offer my Vietnam veteran disabled dad and I the bottom of the barrel colors for the coolers and the plain stainless steel cups. What do I mean by bottom of the barrel soft coolers? Seafoam (teal) and black or teal and grey cooler. Her excuse was that's all they had unless I wanted yellow or pink. That's the best RTIC can do for screwing up the Father's Day gift which the pack itself had cool colors. Kim was obviously annoyed because she thought she would smith this over with a slap in the face 10% off. Horrible customer service for sure. I asked her to put us on a list when the manly colors came in but she said she couldn't. She offered me 10% off which based on her math would put the two cups and cooler at the same $99 dollar price the Father's Day pack would have been. She then offered 15% off. She tried selling the discount saying we could use it towards a hard cooler. If I wanted a hard cooler, I would have purchased one with or without a discount. I wanted the soft cooler not hard cooler. You're not doing me any favors for sure. Let this be a lesson when dealing with RTIC. They obviously don't care about the customer since they still have my $ and we still have no products. Spread the word veterans and LEO's. I sure will. read more

I make a trip to the RTIC Retail Store every time I'm in the area for doctors appointments. I drop in to see what new merchandise is available for purchase! Today I actually started my Christmas shopping picking up items I can give to guys in my family this Christmas. Also picked up a gift for my friend whose birthday is next week. Don't think I didn't leave without picking up something for myself. I purchased a coffee mug (12 oz) and a canister for soups and things! I love all the colors that RTICs items come in. Some items even coming in metallics. I love RTIC as it is a Texas (Houston) based company and it is very reasonably priced! read more

Purchase my Arctic cooler didn't last more than 2 use . They like to brag about tougher than nails but the handle broke tore off .leaving my cooler sinking to the bottom of the ocean. They say tear resistant. That's not so . Stay away from RTIC AND GET YOUT SELF ANYTHING OTHER THEN RTIC . ,dont waste your hard earned $$$$ . Called warranty department spoke with Pam she informed me that it handle tearing off dosen't fall under warranty. So I'm out off my hard earned $$$$$ Once again theses are not though as nails. And cheaply made . Stay away from RTIC WARRANTY IS A JOKE read more

RTIC Outdoors - Outdoor Gear Near Me - Houston, Texas

I love the 30pk soft cooler but Rtic is stating that they cant help me with a known problem. Their seams are coming unglued and they said no warranty because it was old stock that was sold to me at a Buc-ees. Coolers are a competitive market so I am going to try the Yukon brand now and see how that does for me. Rtic was the best but they need to stand behind their product better read more

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Great store! We buy from them several times a year for personal use and to gift. Your can't go wrong with the quality of the products from them. read more

This store is no where near my house (I wish they'd make another location) but we were traveling and stopped in. I'm super glad we did. The prices here are great and the selection of colors and products is the best! Some of the products I had not seen before (like collapsible chairs) and certainly not all the colors in the cups, lunch boxes, coffee cups and water canteens. I did find the store a little pricey on the accessories like straws, handles and ice packs for lunch boxes but everything else I purchased at really good prices for. RTIC is just as good as any other similar brand and those other brands cost WAY more with way less options in my opinion. read more

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TERRIBLE customer service!!!!! And terrible quality tumblers!!! My husband got an RTIC 30 oz tumbler about 3 years ago as a gift for his birthday and that thing STILL works perfect. We made the mistake of thinking the company was still as good as it was then and still offered quality products at a cheaper price than competitors but that is 1000% not the case. You definitely get the cheap quality you pay for. After 4 months of minor use yet when I have used it it was only ever hand washed and has only had water and ice in it ever and yet the ice doesn't stay cold for even 5 hours!!! But they only offer a 90 day warranty vs 3 years from Yeti so they are aware their products fail to meet standards and hair offer a basic warranty until they know the products stop working! Compared to the old stainless steel one it's clearly not the same product. Super disappointed we wasted so much money purchasing several different beverage holders for ourselves and our family. Should have really thought about it when the half gallon jug arrived discolored with weird stains. It was a gift for my dad but their only option was to just return it and it was the one gift my dad asked for. Then when we got the 30oz tumblrs my husband wanted the new lid for his and that's when we realized they weren't the same products as they didn't fit at all! When we reached out that time there was nothing we could do, they didn't even offer a refund if we returned it! Definitely go with any other brand, don't waste your money! read more

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Let me tell you this company will not warranty there product. This bag is less than a year old and the seam came apart. I emailed Rtic and basically they tell me to take back where I bought it. Really so you are not going to warranty your product? No sir! Okay so that is the reason I will never buy another Rtic product. Why should I when Yeti will warranty no matter where you buy. I had a Yeti soft bag, zipper broke I emailed Yeti and they said send the bag back and we will fix or send you another one. They sent me another bag. I guess you pay for what you get. No more Rtic for me!! read more

RTIC Outdoors - Outdoor Gear Near Me - Houston, Texas

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Bought two coffee mugs for 8.99 a piece. What a great deal. Hard to beat when the competition wants $20 a cup. read more

RTIC Outdoors - 12 oz coffee mug - Outdoor Gear Near Me - Houston, Texas

I cannot recommend doing business with this company. They will send you faulty products, not respond to a customer reaching out, and then won't take won't exchange a product, even though it was poorly manufactured. Save your money and buy something better more reputable companies. Bryan was not helpful. Overpriced for what you get. read more

if i coulld rate a zero i would!! bought a 40 camo and zipper broke in half after 5 months. why did i buy another after two other coolers(see pictures of two coolers) i bought from this company did the same exact thing!! there customer service will not send a replacement (even if i provide a credit card for there "safety") bc i don't have a box to return it first per support. don't have time for bs and bs products!! i didn"t spent $137.00 for one cooler for customer no support. i will never buy another one from them and will tell my story everywhere!!! if i had customer support like this i'd be out of business!! thank god i know how to make a customer happy. read more

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We came in from out of town purposely to visit this place, as we heard great things about this place despite the yelp reviews. Prices aren't bad for the cups, but they make up the amount on the coolers. It was disappointing they did not enforce the mask rule when a mouth breathing couple walked in with no masks, while the rest of us who give a crap about others wore our masks. With so many employees walking around, you would think one would give them a gentle reminder. The store looked slightly empty with many products running low. The cooler my husband bought had a rip inside it, but we didn't realize it until we had already left town. The positive things about Rtic was the place was clean and staff is friendly, and that is about it. read more

I have ordered a hard cooker over 1 month ago. It says they shipped it but they only shipped the additional divider I ordered with it. I tried calling their 855-527-6993 number but no one ever answers. I also tried sending them an email multiple times but I get an error that says they cannot receive email. Can someone from this company please contact me about my order! read more

RTIC Outdoors - Rtic email error - Outdoor Gear Near Me - Houston, Texas

Where do I get started with this company? I ordered my products 2 weeks ago. Even when I tried to get a usps option they shipped my package with FedEx. Along with no updates on where my package is and one email back from Rtic themselves, 2 weeks later...no package. Package hasnt moved since it was in Sacramento last Thursday. I'm not sure what a company would go through FedEx when they just give the package to usps to deliver it. I'll be getting a refund and sending the stuff back since I needed them tomorrow and won't have them. I'll just buy something at the store and use that since who knows when the products itself are going to show up. Extremely disappointed with how this purchase went down and would not recommend this company to anyone unless you're actually buying it in person. ‍ read more

After ordering several items for a gift, I am still waiting on shipping info. Also after trying to reach their customer service over the course of 3 day and leaving multiple call back messages, no one has responded. Poor customer service for a scamming orginization. read more

Great quality and a variety of colors. The ice actually lasts in the cups. The employees are helpful

I have now had a problem with not one but two soft sided coolers. Both junk. The employees are RUDE. The second one was a Christmas present..... nice to know they won't do anything for customers. I won't be buying anymore products from them. The zipper broke on both coolers, they won't touch them even though soft sided coolers have a year warranty. Am employee even responded "yeah maybe you should have bought the competitors cooler" to my friend. Absolutely ridiculous. I guess you get what you pay for - buyer beware!!!!! read more

RTIC Outdoors - Outdoor Gear Near Me - Houston, Texas

DO NOT DO BUSINESS WITH THESE PEOPLE! I am not able to give a rating of zero (0) starts to this store. But their well deserve that. RTIC Outdoors is the flagship retail store for Cuero.com, an online boot store. I placed an order for a pair boots after being assured they were in stock. After 10 days of not receiving shipping information for my boots, I tried contacting Cuero.com but the site would just freeze. The website was designed only to place orders, not to check the status, look at your account, or ask for help. Not even the phone numbers on the site are working. I feared the worst (that some scammer had gotten hold of my CC information). After researching for several days, I discovered there is no Cuero.com, but rather RTIC Outdoors in Houston, TX uses it as a front to channel traffic and orders to their site. I called the store and the rudest customer service person couldn't get rid of me fast enough. She provided a different number that I should call and immediately hanged up before I could get a word across or ask a follow up question. I call the new number and first I was informed that FedEx was having issues with my order, which prompted me asked for the tracking number to take my dispute to FedEx. Then she told me the boots I ordered were no longer in stock - so the FedEx thing she mentioned earlier was BS - and that I could order a different set with her over the phone. It has been 13 days since I placed the order, why the heck wouldn't they reach out to me about the boots being out of stock? I immediately asked to cancel my order and refund my money. DO NOT DO BUSINESS WITH THESE PEOPLE! read more

I bought an RTIC cooler less than a year ago. I did my due diligence before making the purchase and came to the conclusion it was comparable to a Yeti, a much more expensive though highly rated cooler. Well, my RTIC cooler arrived and I used it three times in 9 months. Yes, just 3 times. The first two times it worked as advertised. But the third time on a weekend camping trip to Humboldt County there was a problem. The cooler's lid (top) sheered off when it fell from my car's hatchback on the dirt parking space at the campsite. It fell roughly three feet directly onto the ground. Was I surprised something would break so easily? Yes, absolutely. The ground was your standard dirt, not too hard. Any cooler should survive a fall like this, or so I thought. But it was still under a one-year warranty so I wasn't too concerned. Things happen. A freak fall and physics did the rest. So I was confident I'd get a refund, a replacement top, or new cooler altogether. But NO. My request for a refund or replacement was denied. In a curt, one-line sentence I was told the accident was not covered under the warranty. I was in disbelief. I asked for a more thorough explanation and was told what happened to my cooler--a random accident--was not covered under RTIC's warranty. IF NOT MY TYPE OF ACCIDENT, THEN WHAT WOULD THE WARRANTY COVER? NOT MUCH, IS THE CONCLUSION I CAME TO. Don't buy an RTIC cooler. Spend the extra cash on a Yeti or something comparable. This old adage about shopping truly applies in this situation: You get what you pay for. read more

RTIC Outdoors - This is my RTIC cooler after the top sheered off after its third use. - Outdoor Gear Near Me - Houston, Texas