AC not working. Feels like sitting in a sauna. Uncomfortable seats. I brought my mom for a visit…read moreand thought it would be nice but definitely not kind for elderly sight seers. The reason they are more popular is that they have a tent outside of union station that is very visible. No seatings for waiting for the bus.

You can't make this stuff up! 1st of all greeted by Devon I beleive his name was .. ticket guy.. he…read morewas awesome but down hill from there . As the bus was unloading in front of hotel Washington a rider got off saying how rude and unprofessional the driver was.. ( it happens). As we start our tour we were made to exit the one bus to catch another that's where it quickly went down hill.. the new buss was involved in an accident . Thankfully no one hurt. We were told to exit and not told where another bus stops to get it.. after walking about an hour since phone was dead and no one knew where the stop was we finally found a bus.. too late to see anything else. Funny how the website has no phone numbers either so on Thursday I sent e mail asking for a partial or full refund. Since never really saw any sites they responded that someone would call me within 24 hours and yep as of now no one has... $130 wasted

First, the 7pm Black loop is TOTALLY WORTH IT. Its cool enough, and includes 2 stops…read more They gave us too much time at the Dr King memorial and too little time at the Lincoln memorial, but seeing DC from 7pm to 9pm is the way to go, imho. But if its a hot or muggy day, the photos of smiling passengers will not be indicative of your red/blue line experience. These buses have no A/C, and if you want to sit al-fresco and its a sunny day, you'll be just as sweaty. Think: "summertime Alabama prison bus experience" and this will meet that expectation.

We got a 24 hour ticket and upgraded to include the evening tour. There was no mention of a…read morererouting due to road closures. We should have thought about it. The guy told us to get on the bus and stay on. It would do the red line, then the blue line. We could then do the evening tour. Okay then. Off we go. Finished the red line, and we're told to get off the bus. What? Last bus is at 4:30.. not what we were told. Not happy. We went on to the evening tour. I'd say it was pretty good. I did enjoy that parts of this tour. Didn't enjoy the "stories" so much. Would have liked more history. We got the bus the next morning and went to Arlington. When we finished we went to the stop, not such great bus timing. Their brochure said buses come every 15 minutes. After an hour of waiting we tried to contact BB to see what was going on? They do not have a phone number that works. There is an email address that stars it will get back to you in 24 hours.., what? We waiting over an hour and gave up for an uber. We did get another email telling us there are delays due to events. This is not okay we when have paid for a 24 hour pass that is not usable. All in all, our 24 hour pass was good for 3 hours. Reason for this? Maybe because only two buses run on Sunday. So unless you have the time to wait two hours for your next bus, it's not worth it! Do not use this service!

Absolutely awesome! And all because of our tour guide, Noam!…read moreA perfect 5-Star day! Noam knows so much about DC and it's incredibly well choreographed.

Wonderful tour! Sylvia and Dion 13 were great guides. I highly recommend this tour! Dion is super…read moreknowledgeable and engaging. You get to see so much in 3 hours.

This was a really fun experience. The food was good. The bus was super cute inside and comfortable…read more The staff and tour guide were friendly, extra points for the tour guide being a good singer. The bus was late, but that wasn't a big deal. They sent a message about it ahead of time. I was impressed with the food. The lobster salad sandwich was a pleasant surprise.

great service and a memorable experience. Food was good. the only drawback is there is no way to…read moreorder a vegetarian only option. I would recommend for any occasion.

We hit the tour lottery jackpot on this one! We did the DC Monuments Night Tour with 10+ Stops in…read moreJune with Dwayne as our guide. We were lucky enough to be in a smaller van while others were in large busses, so our experience was more personalized. Dwayne knocked our socks off. He crams so much knowledge into the tour, well above and beyond the actual stops. His passion for the city and knowledge of architecture and history were impressive. He also knew his way round the current blockages/construction and was able to avoid politics while discussing the current construction which takes mad skills. He thoroughly answered any random questions we threw at him and had deep knowledge of subjects like the Red Cross and Clara Barton, I've volunteered with them for years and didn't know his fun facts. Dwayne was born for this role and may be the best tour guide I've had in my life. I now question my own passions/interests. Dwayne gave great suggestions for getting the best photos and what else we can do in his city. I wish I had more days here and could do more tours with Dwayne! He is so inspiring!

Chris and Tyrone are amazing! Tyrone is very knowledgeable, providing a wealth of great history. I…read moreenjoyed every stop. It was so worth the trip. Everyone should experience a night tour of DC with Tyrone and Chris! Also, they ensured everyone was accounted for. Tyrone engaged in conversation. We had two stops that were restroom accessible. They even dropped us off at the hotel- JW Marriott! Worth every dime!

While we had some spectacular photos and got to see a fair amount of the sites for the evening bus…read moretrip, we were concerned about our safety most of the trip. This was specifically because of our driver, who, after letting us off the bus numerous times, relied on Passengers to tell him if everyone was back on. this happened at least five times that I remember and each time all of us were shocked that he didn't have a headcount or take responsibility for passengers being on board. There's no way I could recommend this tour for that reason alone.

I took my 3 boys, ages 11, 5 and 2 to DC without my husband. We we were lucky to find such a great…read moretouring company and had the whole van to ourselves. Our driver, Shiraz (sorry if I am spelling your name incorrectly) was very kind and personalized the tour for our family. He picked us up right and the restaurant and stopped us back off right where we had parked our car. Thank you for a wonderful trip!

THe best company ever all on time great customer service will always use their servicesread more

Our 3 state 5 day Washington DC journey would not have been a 10 out of 10 without the professional…read moreexpertise of our larger than life driver Tyrone. This gentleman operated his bus with gold metal expertise. Tyrone you made our trip better than advertised, thank you. Bobcats of Oregon

Everything went well! Hotel, tour guide, Sue, in Cape Cod, choice of stops, owner (Mark) was with…read moreus and was great

We took the roundtrip "NYC Run", to and from Greenspring Shopping Center, for the first time since…read morebefore the pandemic. The experience could not have been more perfect. The bus was prompt, modern, quiet and comfortable. Electronic charging station worked well. The driver was polite and professional. The schedule was achieved with precision. Yes, Amtrak might have been marginally quicker, but you're paying for parking at Penn Station (or BWI) and that experience is more costly and often less sanitary. I like the train, but the bus makes more sense if you live anywhere near any of its stops in the northern Baltimore suburbs. One note: the absence of the "bus counselor" (I think her name was Gloria) was a welcome omission. It's a more professional experience without the kitchiness. Doing away with the old Frank Sinatra song in the Lincoln Tunnel would be the next step toward professionalism, but I can tune it out mentally.

We had a tour of Washington DC at night. The tour guide provided many facts and historical…read morereferences during our tour. Definitely would recommend this company.

Cliff gave my wife and I a 4 hour tour that was amazing. Personable, incredible breadth of…read moreknowledge, and got us to everything we wanted to see. Even recommended an outstanding place for lunch. I will always remember him showing us Abe Lincoln's pew at the church near the White House. We stood next to the pew where Lincoln actually sat. Whole experience exceeded our expectations.

As always, DCAcar is our go-to transportation partner due to their exceptional customer service and…read morereliability. We experienced issues with our corporate credit card during several recent bookings, and the DCAcar team was incredibly gracious in honoring the rides to ensure our executives arrived where they needed to be without disruption. As of this morning, the credit card issue has been resolved, and we're especially grateful to partner with such an outstanding family-owned transportation company that consistently provides top-notch service and truly cares for its customers.

DCAcar is fantastic. Making the arrangements is super-simple, and the people that help with…read morescheduling are friendly, clear, and very responsive. The drivers are exceptionally professional and helpful, and the cars are comfortable and luxurious. Best of all is the personalization -- they monitor your flight, they contact you when you're on the ground, and they figure out the best place to meet you at the airport. The whole thing is simple and seamless -- exactly what you want when you travel.