Everything was good, Their arborist was very helpful and friendly in meeting with us to discuss…read morewhat we needed, and provided an understandable estimate, and in a timely manner. He then scheduled the work as he promised to do, in a time suitable for us and your crew. The onsite crew arrived as expected and checked with us when they first arrived, introduced themselves by name, and looked over the job with us before they started. We appreciated them doing this which was good for us and for them, so both could agree beforehand on the expectations for the job, so each had no surprises. While they worked on the job we had occasion to ask about certain things or request minor things, which they were very receptive to talking about and did their best to handle. Because they had given their names, it was easier to approach them when it was necessary, and they were receptive to our inquiries in a positive way. This is very important in my mind. I know there is a fine balance, but If crews react badly or are difficult to approach, this can lead to a less than desirable relationship and impact the job and customer satisfaction, But this didn't happen with Bartlett. They were all good to work with, did a great job, and we were really satisfied with choosing them for this work.

Arrived when scheduled and preformed the services as requested on time and as expectedread more

Great service, pricing and the quality of the work was exceptional and they did check to see if I…read morewas pleased with the work while they were still working and at the end. Not sure what the story was with the other ratings, but with trees, you have to educate yourself about the rules and be there to help out the arborist when he is on site ( in terms of exactly what you like/want)... also...when companies provide a service and complete the work..the amount is due...do you go into a store and pick out an item...and pay for it when you get around to it? There seems to be a lot more behind these two other negative reviews. Checked out a lot of companies and these people were the best hands down and would only use them in the future... Solid 5 out of 5...

I initially trusted Google's ratings and thought Tall Timber was a responsible company. However,…read moreworking with them turned out to be the worst nightmare of my entire home-building process. I wanted to remove five massive Douglas fir trees from my lot. After obtaining an arborist report and the city's tree permit, I requested quotes from several companies. After some consideration, I ultimately chose this company. At first, everything seemed to go smoothly. On the scheduled day, they arrived in the morning and started work. Since I was busy with work, I wasn't supervising the whole time. When I returned at 2pm, they had already stopped working, and one person stayed behind to take the cash from me (they quoted low price but required cash payment). As a beginner of building house, I didn't know how to inspect their work properly, and I trusted them. Seeing that the trees had already been felled, I made the payment (my builder was also at fault for not ensuring a proper inspection before paying). However, I soon discovered several serious issues: 1. One of the felled trees, with a tree log diameter of 3ft and length of 20ft, was left resting on my neighbor's fence, with about 3ft of the log extending into their property. As a result, my neighbor lodged a serious complaint and almost called the police and reported the issue to the city. The company just left without addressing it. 2. Despite the severity of the situation, they delayed responding for three days after we asked them to fix it. During those three days, I faced immense pressure from my neighbor. 3. The contract specified that they should cut the trunks into smaller sections so that our excavator could easily lift them onto a dump truck. However, they didn't do this and left five massive logs on my site. After multiple requests from my builder and me, they demanded an extra $600 to return and finish the job. When I refused, they simply hung up on me. To avoid delays in my construction schedule, I had no choice but to give in and pay. 4. The contract also required them to cut the stumps as close to the ground as possible. However, they failed to do so. One stump was left at nearly five feet high. Again, they only returned to lower it after I paid the additional fee. 5. The contract also included the removal of three trees in the backyard, but they left without cutting them. Trevor told me to ask the builder to use the excavator to pull them out. 6. They didn't even bother cleaning up. The sidewalk and my neighbor's garden were covered with fallen branches and leaves, and I had to clean everything up myself. I hope no one else has to go through an experience like mine--it was truly awful.

Great service thinning my fir tree out to let in more light & did a fantastic job, don't overcharge…read more& will highly recommend to my neighbors!

Easy communication, gave a detailed estimate and showed a lot of care for the trees. Did the work…read morewell and on time. Russ was a joy to learn from and is a wealth of information. Highly recommend.

Well I guess you can be obnoxious when you appear to be the only one around. This gentleman( and I…read moreuse this term loosely) was not very nice to my Mom, actually rude. And expecting payment when you have other jobs to do in the area and didn't do a thing-horrible customer service and arrogance is unbearable.

Amazing service, making our landscape, looking like a million bucks. Great customer serviceread more

Mike promptly answered my call to remove a birch tree that was much too large for the space between…read moreour home and the neighbour's. His estimate was very competitive with a plan that comfortably met with our expectations. He arrived on time and the removal was expedited without a hitch. There was absolutely no damage to surrounding shrubs, overhanging roof lines and decks or service wires passing through the tree. The clean up was immaculate. Mike and his crew are truly skilled professionals. I would highly recommend them.

Mike is pure class. Grinded some large roots for us awhile ago and after a couple of weeks I let…read morehim know we uncovered some more large roots in the area he was working on. He came back and got it done, no extra charge. I'll recommend Mike over and over.

Did a great job replacing our rear fence. Arrived when promised. Fair quoted price, no problems.read more

From the owner: Bringing more than 15 years experience in the industry as a reliable local landscape contractor, I…read moream here to turn your dreams into reality. With my expertise and your vision, anything is possible.I am certified, insured and committed to working safely and in line with BC landscape standards. Specialized in yard makeovers, decks, fences, pathways , Xeriscapes, Veggie Gardens, Planting, Hedging, Pruning, Maintenance Programs.

I contacted Tree Works to remove some stumps from my property as well as trim back several…read moreovergrown cedar and hemlock trees. Bob P., the owner of the company, came to the location immediately to give a quote and then did the actual work a couple of days later. I was quite particular about how I wanted the trees trimmed, so probably more difficult to please than most clients. However Bob and his team did a great job, removing and chipping all the debris afterwards. I was most satisfied with Treeworks service and would use the company again.

fantastic job Tree Works cleaned up great and would recommend them again. They came out Took down…read more14 trees took all the logs away..would highly recommend them .