As an update to the below - the manager has agreed to mail me $40. If I indeed receive a refund, my faith in this business will be restored.
I would give a zero if I could. Arrived to Tulsa and my phone was low on battery, so instead of going with an Uber, I grabbed a cab. When I got in the car and provided the name of the hotel and address, the driver didn't seem to recognize the Marriott Tulsa Central and was unwilling to use google maps to locate the hotel. He instead called the hotel to ask for any notable landmarks nearby. Approaching the hotel, I did a quick google-maps search to discover that this was NOT my hotel. When I notified the cab driver, he tried to convince me that I could stay at this hotel instead, and then accused me of giving him the wrong phone number. I called the same phone number I gave him, and they told me the same address I had originally provided, which he did not go to. He then took me to the correct hotel, however with no visible meter, told me the bill was $40 to go 8 miles with no traffic at 11pm at night. He additionally got angry when I told him I did not have cash even though the cab had a sticker indicated foursquare was available (and of course charged to run the credit card, fine). On the royal taxi website, a fare estimator which would suggest $0.40 cents for every half mile and a $2 flag drop. At $0.80 a mile, an 8 mile trip would be $8.40 with the $2 flag drop, and $10.40 with the credit card charge. Alternatively, the website suggests multiplying the miles by 2 and adding a $2 flag drop, which would result in an $18 charge (confused by the math on these, but regardless the ride should have cost approximately $20). I also asked the hotel receptionist her estimate to the airport and she confirmed $20. When I called to file a complain, I was told I would receive a call back, which I sure did. I received an aggressive, harassing call from the cab driver that opened with, "What's your problem?" He then went on to accuse me of being unappreciative, asking me what I wanted from him, telling me that the $40 was actually HALF of what I should have paid, as the ride would have cost him $80 (where is this math coming from??????). I am really disappointed that this is the way in which management handles complaints. I rarely write yelp reviews, but I am so infuriated that management gave the driver my phone number and allowed him to call and verbally harass me rather than properly addressing the issue. Spread the word - DO NOT USE THIS SERVICE! read more
