8/7/21 update
I usually come to this nail salon all the time but since I've moved it's a long ride for me to travel to come here so often (as you can see from the previous review was 2yrs ago so I've been coming here for a long time). So today I was able to come get my nails and feet done. Yet I'm upset that I traveled this far just to be treated like I wasn't appreciated.
My first review Sandy asked me to delete it so I did but I'm not deleting this one.
I did get my feet done as Helen always does an amazing job I love her. Not to mention I did love coming here because they'd always treat me well until today.
When it was time to get my nails done I was asked to be seated with Kody. I usually like to get my nails done long, coffin with gel polish, however today I wanted something simple because I was not planning on keeping this set for long. So I asked for short nails with regular polish. Kody then asked me for add ons and I told him no. However I did get short nails with a coffin shape.
For me customer service is a HUGE thing and today I felt like my presence wasn't wanted. While sitting in Kodys chair he never looked me in the face, no conversation except when it was about add ons.
When Kody was finished with my nails I was asked to pay before my polish, I said sure. When I got to the counter he stated my total was $70. I asked Kody why was it $70 when I didn't get gel polish. He explained the total, I understood and I was fine with the total. I had no issues with the total at all. I'm just the type of person who likes to know why I'm paying what I'm paying. He explained I said ok and I paid.
What I had an issue with is THE WAY I WAS TREATED. Once I was done checking out Sandy comes and checks my ID because I used my card. She then noticed that my nails were not painted and says "You coming back to get gel polish" I said no he charged me $70 (I already knew why) and I'm aware that gel cost more so in my head I'm wondering why she asked me that question but I wanted my receipt. Kody then runs up to the counter reciting the total again, ASSUMING I'm trying to ask for a discount OR COMPLAINING ABOUT THE TOTAL but I wasn't.
When I got back to Kodys chair he makes a smart comment to me in front of others saying "you come here all the time and forget the prices, I tell you one price and you ask the owner". I told him no I didn't forget the prices and that I usually spend more than that also that I never asked Sandy anything about the price.
When Kody was done painting my nails he began to guide me to the drying station then he and Sandy began talking about me in their own language. Which again I don't appreciate at all. It's rude and disrespectful. I HEARD EVERY WORD THEY SAID.
Kody took his next customer who happened to be Japanese he was happy go lucky and having a full conversation smiling with excitement. Yet when I was in his chair nothing came out of his mouth unless it was about money.
What's sad is I have spent a lot of money in this nail salon I've spent more than $70 plenty of times so for Kody to continue to drag the conversation the way that he did after I told him the price was fine several times was unprofessional. The lack of the unethical representation of the nail salon the owner had for calling me out yet again in front of others was uncalled for and embarrassing.
They only care about money, whenever there's an issue they say what they have to say and ignore you when you defend yourself.
Lastly I absolutely hate how they always have new nail techs all the time because they don't really know the long time customers as well as the owners do so you get tossed around like a hot potato having new people do your nails the way you don't like.
I'm highly upset about this and I most likely will not be returning because I work hard for my money and I like to spend it where worthy and I'm appreciated.
By the way my nails are not medium length, they are short. If they were any shorter there would be little to no nail at all. Being charged for services and having little to nothing to show for it is ridiculous. read more