In regards to Covid policies. Masks are not required, semi social distancing implemented, there are plastic shields in between tech and client, seats were not sanitized between services from what I observed.
Facility is aesthetically pleasing. Beverages are offered with pedicure; I opted for red wine which ended up having 2 bugs in it.
Pedicure experience was standard. Except towards the end, my tech put the regular colors I chose back and picked her own gel color for me to apply. Idk where the confusion was but I ended up having to say something.
Nails service experience was so horrible I felt like the complaining customer all the way through because I had to keep explaining to her what I wanted. Her attitude was very uncomfortable and made me feel like I was inconveniencing her. So much so that she scratched her head and took a deep breath after asking her if I can take a sip of my water. From the beginning I showed two different people the color I wanted including my tech and they told me they had it. Once time came to apply, the tech chose her own color to put on my nails. I've had to correct her so many times at this point the color wasn't horrible so I didn't say anything. What added to my frustration was she asked me if the color was OK after she applied it to one hand already and halfway through the other. Are you serious?!?! This shows me she was being lazy and threw her own color on it. I ended up telling her that's not the color but its too late now. I showed her the pic again and she said if I wanted that color it would be a whole different service and she would have to do my nails all over again. She offered to re do them but she said it in such a discouraging way I declined the offer since my experience was not good. Of course I don't want to be in the chair with you for a whole other service.
After she learns how truly unhappy I was. She decided not to go back and forth with me anymore and went to the back yelling about me to her management. The whole front heard her. It was so uncomfortable.
At checkout I was not offered a discount so I asked for one. Only $5 . They should've taken off the whole service considering my whole experience with her was unpleasant, unprofessional, uncomfortable, not at all what I wanted, and overall worst experience I've ever had. When you leave a nail place you're supposed to feel more confidant than when you came in. I was so embarrassed of my nails. The girl next to me even gave me the "oh my" face.
My nails were super thick, not the color I wanted, and it looked like my nails were already grown out a week. In addition, placement was horrible.
After leaving and calming down, I tried to call and give them another chance to work it out by telling them I would like to take them up on the redo offer another time but they said they would just discount it. She also kept arguing with me about the tech side but I wasn't having it. She was rude. I was unhappy how their customer service was handled. They care more about the money than your service. By the way they are way overpriced. Paid $90 it was horrible.
Although a little bit of hope, if you decide to try this place out is that there was one other client in there that seemed to be a regular and very happy with their service but it was with a different tech. Unfortunately my experience wasn't that and I will not be returning.
I ended up going to another place to get it fixed because they said they wouldn't have to start over and it came out flawless. It literally took them 30 min to fix this mess. read more