I first came to Royal Nails because a few ladies at the gym Fit Female recommended the owner for gel manicures.
In the beginning, I was very happy with the nail spa. It is very clean, good service, and I love the chair massage while your getting your manicure.
Everything was great until I ran a few minutes late due to unknown road construction on Rt 46.
The owner Nicole was very arrogant, and rude towards me after being a great customer to her, and tipping very well. Because I was held up due to road closures. I called to say I would be 5 minutes late. I was told no problem. Otherwise I would have rescheduled if being a few minutes late was a big deal.
When I arrived Nicole must have mistaken me for a child, and assumed she could talk rude, and disrespectful to me. I could have gave her the same attitude back but I was not going to belittle myself to her level. I took my business to another salon that I patronize in Ft Lee that has been consistent for over 12 years.
I decided to give this place a second chance, 2 years later. I did not care for the vibe of the Owners. They are not friendly to every customer that enters for business. I guess it depends on their mood. I went to a mature lady that did my gel manicure, it lasted 3 weeks. The next visit, I was up sold a premium base coat, and my nails did not last 2 weeks. When I went for my third visit, I asked Nicole's husband about the issue with the more expensive base coat, and how my nails looked. This guy had the nerve to become loud, and acted like a complete asshole.
I gave it back to him, nice nasty. So he put me with a lady that was very, very nice, she did a great job on my gel manicure. I tipped her well. It's not her fault her bosses are jerks.
Another thing that stood out. The Owners speak, and greet the Caucasian customers but never speak to POC. That is a problem for me, if I treat you well, very well mannered, tip well, and you don't treat me right. I will happily spread my cash, where I am treated nicely, and I will share with friends on my social media platforms so that my friends take there business to establishments that treats everyone great. This is a business not an elementary school playground.
I give this place 1 star for the cleanliness, and a star for the nice worker. I will never give this place any business nor will I refer any of my friends to this place. There are nice nail salons that have consistent, friendly service for everyone. read more