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Royal Laundry

4.3 (60 reviews)
Closed 8:00 am - 8:00 pm

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Dear Owner/Management, I am writing to formally address an ongoing issue of harassment and misconduct by an employee at your Royal Laundromat location. I have been a loyal customer for over six years and have never encountered any issues until recently. However, two incidents have now prompted me to seek resolution directly from management. Incident on February 10, 2025 (11:05 AM) On this date, I visited Royal Laundromat, as I have for years, to wash my clothes. My usual routine involves starting my laundry, running errands at the nearby grocery store, and returning to complete the process. Despite being a long-time customer, I experienced an unjustified and unprofessional act by a service manager. Upon my return, I found that all of my wet clothes had been removed from the washers and placed in a cart. When I inquired, the service manager stated that the laundromat became busy and the machines were needed for other customers. However, I have documented video evidence showing that many machines were unoccupied at the time. It was clear that my belongings were specifically targeted. When I asked for the owner's contact information or a higher-level manager, the service manager became argumentative. I also have video footage of this confrontation. Despite my attempts to reach the owner or management by phone, including calling another location, I have yet to receive a response. Since this incident, I have returned to the laundromat without any issues, confirming that this behavior was unwarranted. Incident on March 18, 2025 (12:40 PM) Today, I returned to the laundromat and began using two washers at approximately 12:40 PM. I noticed the same employee from the February 10th incident present, folding laundry with another worker. She appeared to be monitoring the washers I used. After 35 minutes, when I returned, I saw that sticky notes had been placed on my machines, documenting the exact time I had started them. Concerned, I asked another employee about the notes, and she claimed they had been left behind by another customer. Suspicious of this explanation, I stepped outside to retrieve my phone and document what was occurring. At this point, the operations manager, who had placed the sticky notes, began yelling at me, telling me to leave and shouting aggressively. When I confronted her about deliberately marking my machines, she admitted that she had done so, claiming it was because I "come in causing problems." I have documented timestamps proving that there was no prior interaction between us before I noticed the sticky notes. Security cameras can confirm this timeline. Due to the escalating harassment, I called McCordsville Police to file a report. Shockingly, instead of addressing my concerns, I was listed as trespassing, further demonstrating the laundromat's failure to handle this matter professionally and fairly. Request for Resolution I am requesting immediate action regarding this matter, including: 1. A formal review of the employee's behavior and disciplinary action for harassment and misconduct. 2. A written response from management explaining why my personal property was removed from the washers without justification and why I was subjected to targeted treatment.

The large washer had a lot of space I was washing my pillows.

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9 years ago

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13 years ago

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11 years ago

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7 years ago

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9 years ago

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11 years ago

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9 years ago

Come regularly to do my laundry, always clean, staff is very helpful, and you can use a card to pay.

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11 years ago

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14 years ago

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12 years ago

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10 years ago

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8 years ago

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9 years ago

Tons of washers and dryers, clean atmosphere, and helpful staff. Love that no quarters are needed and can use a credit or debit card.

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9 years ago

Very clean. Kind & helpful staff. Loved the big washers and no quarters (card based).

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14 years ago

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10 years ago

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10 years ago

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10 years ago

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14 years ago

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Review Highlights - Royal Laundry

He helped me get the right amount of $$ on laundry card using the machine (no coins!!) Very clean.

Mentioned in 7 reviews

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Royal Laundry - laundryservices - Updated May 2026

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