1. Royal Laundry

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Indianapolis, IN

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Royal Laundry

4.3 (61 reviews)
Closed • 8:00 am - 8:00 pm

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Dear Owner/Management, I am writing to formally address an ongoing issue of harassment and misconduct by an employee at your Royal Laundromat location. I have been a loyal customer for over six years and have never encountered any issues until recently. However, two incidents have now prompted me to seek resolution directly from management. Incident on February 10, 2025 (11:05 AM) On this date, I visited Royal Laundromat, as I have for years, to wash my clothes. My usual routine involves starting my laundry, running errands at the nearby grocery store, and returning to complete the process. Despite being a long-time customer, I experienced an unjustified and unprofessional act by a service manager. Upon my return, I found that all of my wet clothes had been removed from the washers and placed in a cart. When I inquired, the service manager stated that the laundromat became busy and the machines were needed for other customers. However, I have documented video evidence showing that many machines were unoccupied at the time. It was clear that my belongings were specifically targeted. When I asked for the owner's contact information or a higher-level manager, the service manager became argumentative. I also have video footage of this confrontation. Despite my attempts to reach the owner or management by phone, including calling another location, I have yet to receive a response. Since this incident, I have returned to the laundromat without any issues, confirming that this behavior was unwarranted. Incident on March 18, 2025 (12:40 PM) Today, I returned to the laundromat and began using two washers at approximately 12:40 PM. I noticed the same employee from the February 10th incident present, folding laundry with another worker. She appeared to be monitoring the washers I used. After 35 minutes, when I returned, I saw that sticky notes had been placed on my machines, documenting the exact time I had started them. Concerned, I asked another employee about the notes, and she claimed they had been left behind by another customer. Suspicious of this explanation, I stepped outside to retrieve my phone and document what was occurring. At this point, the operations manager, who had placed the sticky notes, began yelling at me, telling me to leave and shouting aggressively. When I confronted her about deliberately marking my machines, she admitted that she had done so, claiming it was because I "come in causing problems." I have documented timestamps proving that there was no prior interaction between us before I noticed the sticky notes. Security cameras can confirm this timeline. Due to the escalating harassment, I called McCordsville Police to file a report. Shockingly, instead of addressing my concerns, I was listed as trespassing, further demonstrating the laundromat's failure to handle this matter professionally and fairly. Request for Resolution I am requesting immediate action regarding this matter, including: 1. A formal review of the employee's behavior and disciplinary action for harassment and misconduct. 2. A written response from management explaining why my personal property was removed from the washers without justification and why I was subjected to targeted treatment.

The large washer had a lot of space I was washing my pillows.

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11 years ago

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12 years ago

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11 years ago

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10 years ago

Come regularly to do my laundry, always clean, staff is very helpful, and you can use a card to pay.

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14 years ago

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9 years ago

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9 years ago

Tons of washers and dryers, clean atmosphere, and helpful staff. Love that no quarters are needed and can use a credit or debit card.

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9 years ago

Very clean. Kind & helpful staff. Loved the big washers and no quarters (card based).

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14 years ago

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11 years ago

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10 years ago

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Review Highlights - Royal Laundry

“He helped me get the right amount of $$ on laundry card using the machine (no coins!!) Very clean.”

Mentioned in 7 reviews

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Laundromat - Washers

Laundromat

(104 reviews)

$$

I needed to get my laundry done before heading home to the airport. The woman working there was so…read morehelpful. She helped me get a card and helped me understand how everything worked. I was so lucky that I arirved on a Thursday and got a free dry. It is such a wonderful feeling to know that all of your clothes are clean and folded..10/10 recommend this place. The woman working there was so helpful..

The experience I had with this place is so terrible, that I had to leave a review while I am still…read morehere waiting on my clothes to finish washing. When they finish washing, I'll take them somewhere else to dry. I stood here watching my clothes as they spun around after putting my products in the correct designated label areas for 10 minutes. I asked the lady for assistance because only the bleach area had filled up with water and I was confused why the soap had not gone through. Before I could open my mouth, she proceeded to read the designated labels to me as if I couldn't read. I responded to her saying that I could read, but that I was asking a question specifically about the wash process. She proceeded to walk away from me as I was talking to her while shaking her head. She then filled up a jug of water and poured it into the label areas while saying something about it's common sense. I am not a laundry connoisseur, nor do I work at a laundry mat. If a customer is confused on how something operates, then it should be well within the attendant's scope of ability to help or explain. Clearly they need to either hire someone else or get machines they don't require a phd in washing machinology to use their facility. Better yet, it's okay, I won't be back. I'm just informing people so they can make a decision accordingly! Ridiculous, rude, and unprofessional!!!!!!!!

Morellis Cleaners

Morellis Cleaners

(15 reviews)

$$

I am very happy to have discovered Morellis cleaners. The cleaners I used to go to got sold to a…read morechain I didn't like and I am very glad to have found a cleaners I like even better. In addition to doing a great job with cleaning the location is very convenient and parking is never a problem. Pricing seems reasonable.

I rarely make reviews, but I had the worst experience ever with my wedding dress. They had not…read morecleaned it well, ripped my wedding dress, and lost my garment bag. First time I had dropped it off, it was barely cleaned at the bottom. I had them redo it, and it was cleaned better the second time and I was satisfied. It was returned with a slight rip at the top where the dress had folds, mind you I had only worn it for a few hours on my wedding day and I'm almost certain it was not brought in that way. Also I had dropped it off with a garment bag and it was lost during cleaning and not returned when pickup came the first time or second time and I was told they would look for it after the manager had called after I had requested a redo. I had gotten my dress out of state so the bag was branded with a bridal shop from my hometown, sounds silly, but it had minor sentimental value. There's no way I would've dropped off my white wedding dress without some sort of protection while bringing it in, plus I had a decorative hanger that was returned to me. There's no way I would've dropped off just my dress and hanger, but not the garment bag. Really upsetting in more than just one way.

Royal Laundry - laundryservices - Updated October 2026

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