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*As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines, so I was surprised by my experience with Royal Jordanian.
*My wife and I paid an additional $140 to reserve what was clearly displayed as a two-seat row. However, upon boarding, we discovered it was actually a three-seat row. No traveler willingly pays extra for a middle seat, so this felt misleading and disappointing.
*My assigned seat, 6K, was extremely uncomfortable and seemed to have little to no cushioning. I had to stack pillows and blankets just to avoid back pain during the flight.
*The customer service experience before departure was also frustrating. I called the Detroit office seeking information about the aircraft and flight details, only to be redirected to another number in Chicago. After calling Chicago, I was told they could not help and was referred elsewhere, which ultimately led me back to the original Detroit number. Only after multiple calls did someone finally provide the information I needed from the beginning.
*To be fair, the aircraft itself was beautiful, and most of the flight attendants worked very hard and remained professional throughout the journey. Unfortunately, the onboard environment was disappointing. Several passengers were loud and inconsiderate, and the lavatories became dirty very quickly, with urine on the floors and sinks clogged only a few hours into the flight.
*Overall, this was one of the most frustrating airline experiences I've had. Despite the modern aircraft and hardworking crew, the poor customer service, misleading seating information, and unpleasant cabin conditions mean I would not choose Royal Jordanian again. read more