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    Royal Grove Waikiki

    3.0 (112 reviews)
    InexpensiveHotels
    Open Open 24 hours

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    Roaches
    Sam M.

    When I heard my family's favorite restaurant in Hawaii was closing I already knew I was going to visit one last time. We visited for a day, took the 8am (California time) flight out Thursday, left Hawaii at 2pm the next day, Friday. So we weren't really looking for anything luxurious out there it was a quick turnaround trip I got the car and one of the guys reserved our stay. I wasn't too picky about it, it was just a few hours. I knew we would hit the ground running as soon as we landed and we would be in there just for a quick nap before getting up the next day and running around again. I travel often, so I take a lot of pictures. Most of the time it's random and I have no real intention of using any of the photos. I like looking at my camera roll and reflecting on what I was thinking when taking certain pictures. I say all that to say, the pictures and videos I took here at the Royal Grove, came in handy. Everything we needed from a hotel, we got. A bed, hot shower, freezer (for the ice packs we stuff our cooler with to take poke home lol). We do our thing checking the beds for bed bugs etc. next morning, we see, we got extra ...friends. As you can see from the photo , I woke up the next day and seen a roach crawling on the wall near the bed. I seen a few baby ones in the bathroom. I was going to really let it slide because I get it. It's an island. There's bugs & insects everywhere. We're downtown in Waikiki at a motel that is obviously not well kept which is why it's the price that it is. We're getting what we paid for. So I really wasn't going to leave this review. This spot was obviously chosen based on price. What compelled me to leave the review is that after multiple failed attempts to get my Apple Watch back, which I was going to reimburse and PAY them for the trouble to have it returned to me, I have been ignored. I spoke with more than one person who worked the front desk. I left more than one email. I have tried every avenue. My Apple Watch obviously has a tracker so I seen it was moved from the location of the motel to a residential area so it is obviously an employee. Merry Christmas to the employee who took it, and Merry Christmas to me too, I wanted a reason to get the new series and I guess I got it. All in all, I don't ever stay in Waikīkī . I hate how busy it is there&the lack of parking space & this experience has deepened that dislike even more. To the reader deciding if you should stay here, do what you will with this information. I'm just venting.

    Absolutely disgusting hotel. The appliances were rusty, the kitchen sink wasn't even attached, the walls were covered in dust and spills, paint was peeling everywhere, there were cockroaches, stains on the curtains and sheets, water wasn't draining properly, doors didn't close/lock properly and many other things. The only good thing this hotel has is their location. 0/10 stay.

    The sheets on the bed were dirty. I went to the desk to complain and have the sheets changed. The individual working said there was no one there who could change the sheets, but she could give me sheets to change them myself. Reluctantly, I took the sheets to my room and began to change the bedding. The sheets I was given were for a queen bed, but the bed in my room is a king bed. I took the sheets back down, indicating such. I was given another set of sheets and brought those to the room only to find out they also were for a queen bed. I made another trip down to the desk with those sheets to try to get sheets for a king bed. She was able to find a fitted sheet for a king, but it had stains on it. She then went to look somewhere else for another set of sheets. We ended up with a king fitted sheet two queen top sheets, and a queen blanket. So the bedding was never right. I have never had to make up my own bed at a hotel. I feel this situation was totally unacceptable.

    Carol V.

    Good budget hotel. The location is one block from the beach. Plenty of food trucks and stores all very close by. We had a king bed suite with a kitchen that was very useful. My only complaint was the mattress was just terrible. The next morning I requested a new mattress and by mid day it was exchanged. The property is old but our room was clean. The bathroom is tiny the tub and shower is unbelievable small. The grounds were clean. The pool is small. All in all for a budget property it fit the bill.

    Bathroom vanity
    Caring Consumer R.

    Run down Hawaiian surfer hotel close to beach and restaurants. There is no close parking. Lots of rust, dry rot, noise, only clean and service room every 5 days if you request. Staff nice and helpful. Bed comfortable, fridge and air cond worked good. Provide beach towels and chairs if available.

    Stains and brownish stuff coming down walls on side of bed.
    Jordan S.

    A LOT needs to be improved at this place. Super disappointed at how BAD the cleanliness of this place is! I figured the rooms would look at LEAST like what they have posted in the pictures but they are completely misleading and catfished us pretty badly. Can't complain about the price but this place is just HORRIBLE on the cleanliness part. The front desk was nice and kind, gave us what we needed etc. Housekeeping barely cleaned anything when asked for housekeeping. The glass tables were dirty and not wiped, black pieces of hair on clean sheets, very dirty, disgusting walls, stains, dirty floors, and light switches are not wiped clean. (I had to use a bunch of wipes and clean my two rooms myself! They were THAT bad...) As a former housekeeper, this is just super bad... Only thing I can't complain about is that there was NO signs of bed bugs here which I'm pleased to say! I was worried I'd get them due to how dirty the rooms were but luckily no bugs! I would recommend spending a little bit more money on somewhere else entirely. Stay away from this place unless you're okay with cleaning the rooms yourself.

    We got the suite for the bedroom and I was an area kitchen
    Brian S.

    I've stayed here three times in the last two years and each visit I've gotten a great nights sleep. The rooms have always been clean. It's not a new hotel but it's a great location. They have round the clock staff. They have dairy cleaning if you want it there's a small pool and it's a fair price. If you're looking for something fancier, this is not the place in fact when you get into your room don't immediately judge it. It's a great place. If you're open to what is it what it is you'll find it's a gem.

    Decent space
    Greg T.

    The hotel was older (not a big deal at all) but there were zero upgrades done to the property. The doors use regular keys and there is not a deadbolt. There is a sign in the room stating that you should keep valuables in the safe... I guess they are not secure in your room. These are items I can look past. Four days into my six day stay, I get a knock on the door while taking a nap. It's room service and she states "room service" and I politely decline and go back to napping. Five minutes later, another knock and someone is demanding I open the door. I thought it was room service so I said "no thanks" and she said "open the door now" so I quickly put on shorts and open it. She said "why are you here, this room should have been vacant as of yesterday" and my response was, "I hope not I have 3 more days" and she demands my name and says she will look into it. I checked all my online booking information and went downstairs to confirm what I have. She greets me very rudely and states that she will have to wait to talk to her Mananger but I was checked out as of the prior day. Look, I understand there are mishaps and errors but the rude tone was not called for. She also never got back to me on if everything was corrected... nor did I get an apology for the confusion. I had to reach out to the chat option on Expedia and even they were not sure what the outcome would be. So I continued to stay there hoping when I got back to my room that night, all my belongings would still be in the room. The room was ok, it did smell like stagnant water but besides that, the lack of upgrades and the rude staff (just that lady, everyone else was incredible), the Royal Grove is at a great location in Waikiki.

    Mold

    DO NOT BOOK HERE UNLESS YOU WANT YOUR MONEY STOLEN. My friend and I originally booked here, and were very excited about our stay. When we arrived to the hotel o n May 1st, they told us that "the hotel lost half its power" and they had to move us to their "sister property" a few blocks away called Ohia Waikiki Studio Suites. Long story short, the first room at Ohia was dirty with urine on the toilet seats, stained sheets, and a moldy shower. The second room had a broken toilet and no hot water in the shower. After a nightmare stay, I contacted Hotels.com, who issued me a half refund on May 9th of $358, considering the cost of Ohia was also less than Royal Grove. Later, after returning to the states (and experiencing theft at Ohia, watch out) on May 15th Royal Grove decided to charge my card another $288 WITHOUT NOTICE OR RECEIPT of any kind. I filed this as a fraudulent charge with my bank and proceeded to contact Hotels.com. After being woken at 6am this morning, Hotels.com only is willing to refund $208 USD and is giving me the rest in gift cards--despite the fact that the new fraudulent charge was in USD, and I've not defaulted on bills because there was no notice of the charge or receipt. THIS IS OUTRAGEOUS. Every step of dealing with this hotel has been a NIGHTMARE, and I highly recommend you stay elsewhere, lest you have issues, because you will not get your money back. You will instead be charged more money and refunded less. This is the worst customer service I've ever received from both Royal Grove, and Hotels.com. You should be ashamed.

    No shade over high window.
    M M.

    Unfortunately, I am unable to edit my original review. I see a bunch of typos in my haste to post with the intention to proofread later. Here is an update and I will edit my original below it just because the typos bother me and I wanted to improve it. Ha ha. I just can't get over reading other reviews of people who were harassed because they monitor if you have guest come to your room. Thank God my friend, who lives locally, could not take off work to come visit me when I stayed here. If any of the hotel staff confronted me about having a guest come to my room it would have ruined my entire trip, not that the poor conditions of the room made it any more pleasant. I have never been to a hotel where they questioned invited guests. This hotel should remove their no guest policy. They should be thankful they even have people tpaying them any type of money to stay in these poor conditions. This hotel is great for the location and I would have considered it mainly for that fact, but their strict no guest policy bothers me. CORRECTED ORIGINAL REVIEW: I'd give this place 5 stars for the location and most employees I encountered. It was so nice to be at the beach in a matter of minutes. There were several popular cheap eats next door (poke, bbq, and musubi across the street, and restaurants with live music along two blocks to the beach. The other reviews that describe the furnishings and room condition are fairly accurate. I was going to choose 2 stars but I read it stood for "could have been better". To be honest, the only thing that could have made this better is if the whole building be condemned and an entirely new building rebuilt. The doorknobs/hardware was loose and flimsy. I did not feel safe at all. There was one wall with smaller curtainless windows up high in a corner. All the lights from the surrounding buildings and street made it seem light a bright beacon that magnified into the room at night which made REM sleep unattainable. At 5am the amplified noises from street sweepers and refuse trucks with the beeping reverse alarm and squeaky trash compactors provided as an urban alarm, which actually helped me get an early start to plan out my day and be out for sunrise and beating the morning crowds. This was the only positive. Throughout my time there I only had the mirror that sat inconveniently high above the bathroom sink. I could only check the decency of my outfit discreetly in public by the mirror covered walls by the lobby. I'm not the type to stay in 5 star hotels, since I only intend to sleep, but it is not possible to have a relaxing night and wake up refreshed at this hotel. As much as I loved, loved, loved the location and the maintenance people and housekeepers, I probably wouldn't go again. There might be better comparably priced hotels in the area.

    Porch View from 4th floor

    Stayed here for one night and left early for airport. This hotel has a great central location and they let us leave our bags with them for several hours before we could check-in. They did tell us absolutely no checking in early. The room itself was very dingy and run down. It was quite small and the furniture was mismatched and looked very worn. It also appeared to not be super clean though the sheets had some hairs on them, we just brushed them off and went to bed. The light fixture had bugs moving around in it and the sounds of the street below were extremely loud. Also be aware there is no parking on site but they have a list of other locations. We didn't use the pool but it looked clean and enjoyable. We could see a sliver of the ocean from our balcony. Can't complain for the price and if you're just looking for a place to sleep at night this would be it.

    Water damage
    Colleen B.

    The pictures for this property have been done up to look nice. But if you believe the pictures you will be disappointed. The room was not clean when we arrived. There was old candy in the cabinets and the floor has not been vacuumed. The sheets and towels are dingy and you can see multiple places where there has been water damage. While we were there, our shower started to leak in the room below. We were given a extra room to shower in that was at the opposite end of the hotel. We lived like this for a week (which was a hardship with 4 small children) and we were never given updates to when or if it had been fixed. I think that the staff got confused about our extra room to shower in, because one day my razor and all my product went missing. I assume it was all thrown away but housekeeping by accident. Now I'm going to have to spend the money to replace it all and as of right now the motel has not offered to replace it. However, it is a 2 minute walk from the beach, and there are multiple places to get yummy food next to the hotel. There is also a laundry room, which is very nice for long stays. And except for throwing away my things and having to go on a hike to get a shower, the staff was very nice. The pool was closed while we where there, but it is very small. It was weird because the stairs to the room share a space with one of the restaurants kitchen, and I have no idea how they pass to be open,because the kitchen is very dirty.

    Black mold or some kind of fungus in the carpet

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    4 months ago

    way too noisy as louvered glass windows do not block noise at all and the garbage trucks come daily and so early

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    Rude customer service and staff very unprofessional and rude and kicked us out for no reason

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    Pet friendly? They charge a $250 non-refundable pet fee when you check in. Get real. Oh,and that's pet pet. Get real

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    Royal Grove Waikiki Reviews in Other Languages

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    Review Highlights - Royal Grove Waikiki

    The location can't be beat - we were able to walk to almost everything, including Waikiki beach one block away.

    Mentioned in 12 reviews

    Read more highlights

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    I came here for a week and stayed in a large renovated tower room. My mom was in another room in…read morethe diamond wing, which was small but perfect for a solo traveler. Because we made this our base, I feel that we had a good representation of what the property and staff had to offer. The service was top notch from the valet to the spa. The location was great for walking, and the valet was fast and convenient. The food at the beach house was excellent. I absolutely loved my massage at the spa. My little one loved going straight to the beach from the room. The beachfront in front of the moana is fantastic. Not too many rocks and calm. You can also borrow equipment from the hotel like inner cubes. We did rent a cabana for a day, which was great. Will be back sometime

    The image of this hotel is plummeting fast in my eyes. It's no longer the Waikiki icon it used to…read morebe. On our latest visit, they are taking forever to give us a room. They are blaming housekeeping but that is absurd since other guests who are arriving after us are getting their rooms right away. To make matters worse, the air vent in the room was dirty. We had to turn off the air conditioner to prevent damage to our health. The room became uncomfortable. The next day they moved us to another room but even that took hours and hours. This will be the last time we will stay here. We have many good memories that we will treasure, at the same time.

    Halepuna Waikiki by Halekulani - Pool at Halepuna Waikiki

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    Halepuna Hotel This…read moreis a review of my experience staying at the Halepuna Hotel, located in Waikiki. I booked my stay via Costco Travel recommendations. WORDS TO DESCRIBE Halepuna Hotel: Modern, clean, safe, economically and environmentally friendly (bamboo room cards, water dispensers for your reusable water bottles), bright, airy, quality service in hospitality and room service LOCATION I loved staying at the Halepuna Hotel. It was centrally located at the beach walk, so ABC Store, shops, restaurants, and the beach were all within walking distance. *It was difficult finding the location of the hotel, when we first arrived. There was no big sign that you can spot, while you're driving, so my landmarks I always looked for were the ABC Store and Denny's. STAFF/SERVICE: Everyone that we came across during our stay was very friendly, generous, kind, and attentive. A shoutout to the Valet Service crew, especially RJ. He gave us recommendations for where to go. He always made us smile and laugh with his jokes. Thank you Uncle! AMENITIES: ROOMS Our room was equipped with charge stations-usb and usb c compatible plugs, ironing board/iron, mini fridge, ice bucket, tea kettle, and coffee maker. BATHROOM Well stocked with towels, a drying cord, blow dryer, shampoo, conditioner, and body wash. I appreciated that instead of your standard toilet, the hotel had bidets! *Great water pressure for showering. The tub was also spacious, if you wanted to take a bubble bath. 8TH FLOOR GYM-Equipped with a lot of machines Water dispenser Additional restrooms/shower room LAUNDRY ROOM is open 24/7 There are 3 washers and 4 dryers You can pay using your credit card or download the WASH CONNECT app *Friendly suggestions: -As a guest, bring your own laundry soap/dryer sheets--or go to the ABC Store if you forget your laundry supplies -Make sure to clean the lint trap before you put your clothes in -Put a timer on your phone to check on your clothes GARDEN -Serene, tranquil, peaceful, spacious -------- Friendly Suggestions for Halepuna Hotel -Have a big sign stationed outside the hotel, perhaps elevate the height of the sign and add lights to it, so it's easy to spot for first time visitors ------- All in all I enjoyed staying at the Halepuna Hotel. The services and amenities provided were excellent. I can't wait to visit again soon! Mahalo Halepuna Hotel!

    I really enjoyed my stay here. I found the valet and reception to be outstanding! I had a nice…read morepartial ocean view - basically overlooking Halekulani. The elevators were reasonably fast and the entire hotel was clean and spotless! The valet kept our cars up front - glad I cleaned mine before going!!!!! The area is great! The Halekulani bakery is downstairs, Starbucks is not too far away. Sheraton and Royal Hawaiian Shopping center just a little ways away. There's an ABC Deli right next door and that is very convenient!!! The rooms were clean and the bed and pillows were great! The hotel rooms actually start on the 8th floor (above the Halekulani parking). Nothing to complain about - this is a very fine hotel. Great stay!

    Hilton Hawaiian Village Waikiki Beach Resort - Hilton Hawaiian Village

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    My family and I arrived around 1 PM. Our suite was not ready. There are numerous stores and…read morerestaurants in proximity to the resort. We dined in at a nearby restaurant, then walked around seeking Kona coffee. Our suite was ready around 3 PM. The suite was very spacious and I am mostly impressed with the cleanliness. The bathtub did have a ring of discoloration surrounding the drain. I gave my kids showers instead of baths to be on the safer side. I love that there are multiple pools on the resort. Although, I am disappointed that the adult pool closes at 6 PM, which all the other pools close at 9 PM. There is a private beach area, which my kids enjoyed. Beach chairs are $26 each, which are quite expensive. I appreciate the $65 per night dinning credit, which we utilized at the on site market for snacks and water. We enjoyed the brief firework show from our balcony suite. We attended the on site Huli Huli event, which was quite disappointing. I did not enjoy the food and it was pricey. $75 for skewers, corn, and shrimp. Overall, we enjoyed our stay and will contemplate on a return visit in the future.

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    Hyatt Regency Waikiki Beach Resort And Spa - Club at the Regency

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    I visit Oahu about twice a year and have always chosen to stay at the Hyatt Centric because of its…read moremodern feel. However, on my most recent trip, I decided to try the Hyatt Regency, thinking the lounge access and more resort-style atmosphere might be a better fit for my elderly parents. We booked three rooms for our family, and I can confidently say that this stay completely changed my perspective and that is largely thanks to Grace at the front desk. From the moment we arrived, Grace went above and beyond to make sure our check-in experience was seamless and welcoming. Traveling with elderly parents can sometimes be challenging, but she handled everything with such patience, warmth, and genuine care. She was incredibly attentive to our needs, thoughtfully ensuring that our rooms were convenient and comfortable for everyone in our group. What truly stood out was her ability to make us feel valued not just as guests, but as people. Her professionalism was matched by her kindness, and it was clear she takes great pride in creating a positive experience for those she helps. She anticipated needs we hadn't even expressed and handled every detail with ease and grace. Because of her exceptional service, what was meant to be a one time stay at the Hyatt Regency has completely changed my preference moving forward. Grace's hospitality exceeded all expectations and made our trip that much more memorable. It's rare to encounter someone who leaves such a lasting impression, but Grace absolutely did. She is a true asset to the Hyatt Regency, and I sincerely hope she receives the recognition she deserves. I will definitely be returning and recommending this property to others because of her.

    We recently stayed at the Hyatt and overall had a memorable experience. Unfortunately, the first…read moretwo days of our trip were heavily impacted by severe weather--it was raining cats and dogs and apparently the worst storm in decades. During that time, the property experienced a loss of power and water, and the elevators were not working, which made things quite challenging. That said, once the weather cleared, we were able to appreciate what the hotel had to offer. We had booked two adjoining oceanfront rooms, and the view was beautiful when the skies opened up. Waking up to the ocean right outside our window made it all worthwhile. The hotel itself is a bit dated, but the front desk, maintenance team, and all the staff members we interacted with were all very friendly and really helpful despite the difficult circumstances. Their positive attitude made a big difference in our stay. The location is def a huge plus, lots of shops and restaurants within walking distance, making it super convenient. The pool is a bit small and tends to get crowded, but it was heated, which was nice, and we really enjoyed the SWIM bar and restaurant. The food and drinks there were surprisingly good but they have a new menu so I was disappointed I didn't get to try some of the items I saw on the Yelp reviews . Overall, the service, location, and beautiful oceanfront views made our stay very enjoyable.

    Halekulani Hotel - Upgraded room - Diamond Head Ocean View

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    $$$

    Waikiki

    I will never forget the way the Hawaiian breezes felt in my hair. And I will also never forget the…read moreoutstanding hospitality, accommodations and luxury of this gorgeous hotel. I love that it is in the heart of Waikiki, very walkable to shopping and nightlife should you want to leave the grounds of the resort. The nightly local music with hula under the sky is magical. Reservations for dinner, or grab a first come first serve cocktail table at 5 to watch the sunset! There is also nightly jazz in the bar. La Mer is a one of a kind French experience and Orchids is fantastic for any meal of the day. Just outside the hotel is a delightful oceanfront park where the hotel hosted yoga each day. A highlight for me. Great poolside service. The beach is small, so if you are looking to lounge on the beach, that's not really much of an option. This hotel is a member of the Leading Hotels of the World. So you know it has the highest standards. That brand has never steered me wrong. And the fact that it is not under a massive hotel chain umbrella means it can maintain its authentic individuality. Pro tip: if you have a late flight, there is a lounge where you can relax and prepare for your departure, as check out is 11am.

    Extremely rude and unprofessional service coming from one of the male bartenders…read more I was accosted while coming out of the restroom , with him frantically asking if I paid the tab, treating me like some sort of criminal. The restroom is in the restaurant area. I never once left the restaurant throughout the entire evening. I was simply on my way to pick up my drink from the seating area and then head to the bar to pay. He told me I was "going the wrong way" when the way I was going would have led to me to the bar... The way this team handles tabs in this bar is abysmal. Right when I sat down, I was attempting to give my bartender my credit card to start a tab. They refused to accept my card and said don't worry about it, and that they'll take it after I'm done. I explicitly told the bartender that I was going over to the lawn right next to the bar (still in the restaurant area) to get a better view of the musical performance, drink in hand. They said go ahead. Nobody should be treated like this

    Ka La'i Waikiki Beach, LXR Hotels & Resorts - Guest room

    Ka La'i Waikiki Beach, LXR Hotels & Resorts

    (36 reviews)

    $$$

    Waikiki

    This hotel deserves more than 5 stars!…read more We've never been so impressed with a resort on the islands that we would think about going again in the same year! Great location, very accessible to stores and the beach, and also secluded in a sense you're not in the middle of all the hustle and bustle. We came as a family of three. Not only did they gave us a warm welcome, but they provided plenty of accommodations for our baby. A baby robe which was the cutest, but also a diaper genie baby bath tub and toiletries. We were so impressed! The room views were amazing and our room was upgraded which was a super plus! Breakfast was amazing! Our favorites were their mochi pancakes. They did have construction during our stay, but nothing to really get in our way. The service and accommodation were amazing! Thank you for our great stay Ka La'i! See you hopefully soon!

    Recently remodeled and one of the best locations to enjoy the Hilton Hawai'i Village fireworks on…read moreFridays, especially if you stay on the Ewa side. The service is warm and genuinely friendly. One area that still needs improvement is the elevator--it could be much quieter, and the system would benefit from modernization, particularly allowing floor selection at the entrance. Renovations are still ongoing, so access to the pool is limited. That said, the pool itself is small. If a large or resort-style pool is a priority, this may not be the best choice, and you may want to look elsewhere. What I truly love about this place is the "calm." It's ideal if you want a quiet stay and plan to spend most of your time relaxing in your room from the lanai.

    Sheraton Waikiki Beach Resort

    Sheraton Waikiki Beach Resort

    (1.2k reviews)

    $$$

    Waikiki

    Aloha Yelpstars, I'm a little confused by some of the Sheraton Waikiki ratings…read more Let's get into this... For my wife's bday celebration she chose to return to the Sheraton Waikiki. She last visited 5 years ago with some girlfriends and always spoke highly of the property and hotel. We arrived on a Sunday afternoon for our 9 day stay. Immediately I noticed that every employee I contacted went above and beyond to greet me and make sure if I needed help they would handle my situation. Staff here from valet, pool staff, housekeeping, bell desk, hotel check in, and even landscaping are well trained and operating on a higher than 90% of hotels out there. This level of service continued from our first to last day folks. Wendy our housekeeper was awesome and remember to tip appropriately! I want to talk about a common complaint I see in the reviews. Cost. I hate to slap you in the face with this but prices aren't what they used to be. Yes, this is a very expensive property. For us, it was worth the splurge that maybe will only be done every 5 years, but there's a reason for the high price. This hotel is roughly 2,500 miles away from the continental US and in my opinion one of the best ocean front properties in the world and you have to pay for that. If you are going to complain about cost then please stay home. Everything on an island that isn't naturally there has to be shipped there. So cost is obviously higher. I was last in Waikiki in 1995 as a child. I remember it then and seeing it again now was amazing. The food, city, and the ability to rent a car and leave the city in a flash is something unique in this paradise. The Sheraton adults only pool and the views that the ocean side hotel rooms provide are unparalleled. The kids pool is also above and beyond for the under 16-year-old age group. God speed Sheraton Waikīkī, I will return.

    I recently stayed at this hotel, and while many aspects were excellent--like the fantastic service,…read moredelicious food at the restaurant, and a beautiful pool area .( 5 star ) No water at the room and store is not open 24 hour , if you come back hotel late night you have to go to the room take a bottle and come back outside fill the bottle. we had a very disappointing experience with the restaurant staff. They refused to serve us food at the pool, saying it was "dinner time" even though it was just 5 p.m. When we went inside and asked to be seated at the restaurant- they refused again, saying we didn't meet the dress code--even though it was still early evening. This was the only restaurant/dining option at the hotel, I have to take a shower change and and then I can eat something at the hotel .. where I The worst part was the extremely rude behavior from both the restaurant manager, Cassidy and another staff member, John. I told then if I change I can go outside of the hotel with lots of options and the guy (John say 2 time back to back we don't need you to come back hear , Both had an incredibly rude tone and displayed a lack of respect that should never be seen in customer service, especially from managers. After this, we left, and we couldn't enjoy the beach or pool for the rest of the day. Essentially, our entire day was ruined. A hotel should offer at least one casual dining option for guests, or they can have a section at same restaurant at least till same time as pool are open this was a huge disappointment. (0 star ) Hotel guests should be allowed to have food and beverages at anytime.

    Royal Grove Waikiki - hotels - Updated May 2026

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