Truly impressed with this shop -- and I am not easily impressed. They did an amazing job on a car we previously owned, after it had been sideswiped at a gas station by an tourist too eager to squeeze by and get on with it. The repair job was perfect. My brand-new car was dinged by a bozo who opened a door into it. Not a very big ding, but a dent nonetheless. I also needed some light compounding done due to a scrape. Remembering their work on the previous car, I brought it to Royal Auto Works. The estimate was super-fair, and not expensive -- they might have run it up, but they didn't. The work was performed perfectly, and the final cost was the estimated cost to the penny. I cannot recommend this shop enough. Even the exterior of the building suggests quality, precision and care. Appearances can be deceiving, yes: but not in this case. I believe I have found the perfect body shop. read more

I hit a deer and had quite a bit of damage to my car. My insurance company recommended Royal Auto Works, and I'm so glad they did. My car looks as good as new! They called weekly to provide updates as well. I really appreciate the outstanding service and performance from Royal Auto Works! read more

The repair and painting was fantastic. They kept me well informed. When I picked up my truck there was damage on the driver's side rear pumper that was not there when I dropped it off. The first technician was terrible he basically was oh well it was there when we got your truck even after I showed him pictures of when I dropped it off. I was upset when I left and forgot my paperwork. I went back a few days later and spoke to Robby. He was absolutely amazing! he took my truck back and touched up my bumper. It looked amazing! I wish I remembered the other guys name. He needs costomer service training! i definitely recommend them! just be sure to ask for Robby! read more

Their painting is outstanding! We attempted to fix some scratches on my fiberglass motorcycle luggage bag with horrible results! After taking it to RAW inc the bag looks as if it just came off the assembly line Thank you RAW for your great work and fast service! We definitely would go back for any body work! read more

This place, hands down, is THE BEST auto body shop I have ever dealt with. Unfortunately I've had two incidents with deer in the past 6 months; wife hit one in July and one ran into the side of the car last week. Car went in both times and it was fixed in a few days. To boot, the car was spotless inside and out when I came to pick it up!!! Beautiful work, staff is SUPER FRIENDLY and they explain everything. I joked with them saying "if I keep hitting deer I'll keep bringing it here" Seriously, grrrreatttttttt place to get your auto body repaired because beautiful work and wonderful staff is what makes a business thrive. This place has that figured out! Keep doing what your doing Royal Auto Works, don't change your formula! read more

Excellent place. Brought car in for a quote. They were very thorough. Needed work to be done soon, and they came through and met the quote. Excellent work as well. read more

I have dealt with Royal Auto Works on multiple occasions but this last was a terrible experience. Made first contact with Royal Auto Works on 11/26 due to car repair from an accident. I called back to see if the car had been received from the towing company on 11/29 and then again on 11/30. The last discussion was on 12/1 when they called me to let me know they had no room for my vehicle. Completely understand supply chain issues, etc. However, poor logistical planning and communication as they were aware of this vehicle repair well in advance and could have advised well before the day the vehicle was towed to their location. Now there is an additional tow fee for the tow company to take it back to their lot. read more

In the interest of fairness and FULL DISCLOSURE: I know the owners of this business. We have been using Royal Auto Works since we moved here in 2000. Of course, we do make it a goal not to require body work on our vehicles, but sometimes things happen. This weekend, one of those "things" happened. I brought my car into Royal Auto Works to get a quote for work. I was told by the owner's son that "If you have a few minutes, I can fix that for you right now." I gave him the keys and before I settled into my magazine he had the car back. "I even polished out the scuff marks." Cost: Nada Yes, I do know the owners of this business, but how I was treated this morning has nothing to do with that. The Pattersons give excellent customer service. It's nice to know that there are businesses that care about the customer more than they care about their pocketbook. As I mentioned above, this damage I did to my car was very minor. It took less than five minutes to repair. I went in expecting to have to pay for the service. read more

My car has developed a taste for animal blood. In the past few weeks I have hit a deer, two birds, and a skunk. My insurance company recommended Royal Auto Works for the repairs. Usually I like to get things done at the dealer, so I was a bit skeptical trusting them with my pride and joy. In three days my car transformed from a muddy scratched up, skunk scented mess to what looks like a brand new car. They did a GREAT job. Everything was absolutely seamless with my insurance company too. While I hope to never need it, I won't hesitate to have my car repaired here again. read more

Extremely courteous and professional service. These guys know what they're doing I trust them explicitly. They have been awesome with coordinating insurance and rental car. Top notch auto body work. I normally don't go out of my way to give reviews but I had to for this business because they were amazing! read more

Lady Luck was not on our side recently with two cars needing extensive body work within weeks of each other. Robbie and his team did an excellent job on both our Suburban and our Silverado. The Suburban was finished much earlier than promised and that really helped when our Silverado was in a major accident. I never thought that our Silverado would ever look or drive like a new truck again. Robbie assured me from the beginning that the truck would be as good as new and it is! It drives and looks like it just came off the lot! Robbie was professional throughout our repairs. He called as soon as the truck was towed onto his lot to make sure everyone was OK. Then he worked quickly to determine if the truck would be totaled or repaired so that we could plan accordingly. He also provided regular progress reports and personally went over the repairs with us when the truck was returned. He even called a couple of days after the truck was returned just to make sure everything was working just like new. An auto body shop is not a place you plan or want to visit; however, if Lady Luck frowns at us again, I know I will be calling Robbie and his team. Thanks for a great job on both automobiles!! read more

They have repaired my SUV and truck in the past and have done an excellent job every time. These were insurance claims and they make your car look new and are able match the existing paint perfectly. Nathan and the rest of the staff are very professional and i know that we will be taking our vehicles there from now on. I also need to state that they take quite a bit of pride in the work that they perform as they look for other problems like rust that is developing. They found some underneath my truck and repaired it at no additional charge. If you have not tried this firm, you really should. read more

Great customer service, continuous accurate communication, no hassles with insurance company (GEICO) even though the other party was at fault. Ben, Nathan, Robbie and the whole crew went the extra mile time and time again. I had them repair my Mazda a couple of years ago and it looked great, but what they did with my son's Camry was nothing short of amazing. Paint quality = as good as new. Even a pro would have a hard time telling that the whole left side was repaired and refinished. Thanks to all concerned. These guys are HIGHLY recommended. read more

Not a good experience. Someone hit us, damaging a tire, wheel, and entire drivers side of my car. Despite that I had to demand my insurance company move my car here, as we live here and the accident was three hours away, and despite being told that they value their reputation because they run into customers in the grocery store, they were unexpectedly nasty to me. I have run into one of them in the grocery store and he ignored me. They have a warranty, but they gave me a hard time, even accused me of switching the wheel when I complained it felt like I was driving on a flat. Turns out the wheel or rim or whatever it is was bent and instead of just fixing it, I had to prove it was defective. I was so disappointed and I won't go there again and I don't recommend them. They did replace that rim, but the second one too was bent. It took getting a new one to fix the problem and they were nasty throughout that process. Disappointed. Trusted them, as had heard they did great work. I don't feel that way now. read more