Lola is THE BEST! She welcomed my mom and I into the store after making a last minute appointment. She immediately knew what dresses to pick out for me and was so patient and kind. There were so many dresses to choose from in the store that it was difficult to pick one! The quality of the dresses was amazing and the price was affordable! Everything about Roxanne's is amazing! I had been to another dress store the day before and had a bad experience. Going into Roxanne's was so refreshing and I will definitely be going back for any of my dress needs! read more

Lola is AMAZING! She knew immediately what was going to look good on my daughter even though we thought we knew what we wanted. She is the sweetest lady. They are doing the alternations there too! Definitely recommend working with Lola!! read more

Loved my dress and the service at this store. The lady there helped me try on what felt like a dozen dresses and was super supportive. Ultimately I found an amazing dress and had the best time at my gala! read more

The experience was amazing. I love all the styles of dresses and most importantly the quality. The owner is amazing and she's very on top of answering questions etc. read more

Best & friendly service when needing a prom dress! Highly recommend Not only were they nice but had a fabulous selection of dresses read more

I had a great experience at Roxanne's! Purchased a dress for a formal gala event on my first visit. I read other reviews that made it seem like the staff was not body positive, but I felt as though they definitely were! I just had a baby so I'm larger than my typical size and they were very accommodating / empowering. Ended up with a fit that made me look and feel great. The ladies were all very nice! Appointments are required but I called and was able to get in the same day. The selection wasn't huge but it was all high quality. Definitely recommend! read more

I am extremely pleased with how my purchase was handled. I ordered a dress that came in quickly And was handled with love and care. The staff was very helpful and attentive to my questions. Everyone was obsessed with my gown and I am so happy I can go to Roxannes couture in the future for my Jovani Gowns! read more

Roxanne's Couture - Formal Wear Near Me - Scottsdale, Arizona

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Having only been in AZ for 9 months, I was on the hunt for certain type of dress shop. One that is classy, with a hometown feel. I was determined to give my daughter the same prom dress shopping experience my mom gave me. Thankfully, we stumbled upon this little gem! From prom dress shopping, our goal is to find a dress by the end of January before the selections get picked over. Roxanne's had a great selection! Lola was a gem! She was attentive and respectful as we all as her staff. We even met quite a few repeat customers when we came back for alterations. Shop early, plan ahead and give this sweet little boutique a try! Thank you Lola and staff! read more

Roxanne's Couture - Formal Wear Near Me - Scottsdale, Arizona

Such a great business and the owner is super kind and helpful!! However, the alteration woman made a comment which rubbed me the wrong way and told me that I needed to lay off the pasta in order to fit into my dress. I still really like the store but I think the alteration woman needs to keep comments fo herself as it is extremely rude and could turn off customers. Love the owner though!! read more

Can't say enough ....! Lola helped my daughter and I find dresses for different wedding events surrounding my daughters upcoming wedding . It was like working with my sister ! She was honest .. funny .,, loving . I selected a dress that I had intended to wear to the reception . But , it was so beautiful. I ended up wearing it to two black tie events already . At both, I was a "show stopper " When I wore it to the Phoenix Symphony NYE Gala ... I was named .,"Belle of the Ball " read more

Roxanne's Couture - Formal Wear Near Me - Scottsdale, Arizona

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Found my daughters prom dress here. They were helpful and kind. The dress was one of a kind!!! Thank you for being patient with us while we tried on almost every dress. Her day was special and you all had a lot to do with it. Thank you!! read more

Roxanne's Couture - Formal Wear Near Me - Scottsdale, Arizona

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if I could give a 0 I would. Lola, the owner, is extremely rude, disrespectful, stubborn, ill-mannered, and unprofessional. The dresses are beautiful but the terrible customer service is not worth the trip or hassle. I tried talking things over with Lola to come to a common ground after the whole fiasco occurred, but she is unwilling and too defensive to have a proper conversation with. Based on her previous reviews this is who she is, my experience is not the only one that's excruciatingly terrible. Save yourself the pain, and go somewhere else. There are plenty of other beautiful boutiques where you can find your prom dress, wedding dress, bridesmaids dress, or special event dress that won't ruin the experience of dress shopping like Roxanne's Boutique has done for me. read more

My wife and daughter and her friend had a very poor customer experience. Found the perfect dress for both at another local bridal store. Will not return in the future. read more

BUYER BEWARE! Weddings are suppose to be joyful. My first born son is getting married in October 2019. This was a first for me to look for a designer dress. I truly love Terani Couture and had the two dresses to show the owner, Lola, prior with lots of text message. Roxannes is not retailer for Terani Couture, but could not be honest with me. Long story short, I was steered into purchasing one of her stock dress (she will tickle your ear for her benefit and not yours). So in July I paid $861.44 for a stock dress and had buyers remorse and asked less than 24 hours to credit my account. THE BIG THING: IS I NEVER TOOK THE DRESS OUT OF THE STORE and my bank said this is good and helps my case. I just wanted a credit, so I could go find the dress I desired. Lola will hold you hostage to these very expensive dresses even if you don't take the dress. When I contacted her less than 24 hours later, that I would like her to credit my account for $861.44 and that I would like to start over, than and only then Did she tell me "all sales are final." By law, in accordance with the FTC, the seller must tell you about your right to cancel and must give you two copies of a cancellation form. She manipulated the receipt according to my banker in July 2019, folded it over, where it says in small print, all sales are final. This is so sad. No other business does this, and if all sales are final, they tell you and there are signs, as well. THE SAD THING, too, is when I asked and asked for the credit, LOLA said I have to charge you a restocking fee?! I NEVER TOOK THE DRESS FROM THE SHOP. This is a very expensive dress shop in Scottsdale. My bank did do a final credit based on all my texts and paperwork in August, so I could go get the dress I desired. Lola could have been honest but it was all about her. Truly. Why not make your clients happy? Low and behold just a few weeks before my sons wedding, Believing this was over in August based on my bankers letter, I received a letter from my bank Saying that the provisional credit was being returned to Roxanne's. I was in tears all day yesterday to think how anyone could be so down right evil. Yes, evil. I had to contact Lola today and said take your $200. She said, no that deal us off and you can pick up your dress that's in the back that is wrapped up. My heart is so heavy. So BUYER PLEASE PLEASE BEWARE AND GO TO GLAM SQAUD IN SCOTTSDALE FOR YOUR WEDDING DRESSES, MOTHER OF THE BRIDE OR GROOM, PROMS, PAGEANTS. THE OWNER TRULY IS KIND AND GIVES SO MUCH BACK TO CHARITIES. I just truly hope that this never happens to anyone else. I shall continue to pursue what is right on this matter. It might look like I lost the war but truly GOD knows and the battle belongs to Him. I will persevere. Again, BUYER PLEASE BEWARE. read more

Went here with my daughter and stayed for maybe two minutes. Immediately when we walked in, a woman came up to us to explain the buying process and proceeded to talk about the "major alterations" that my daughter's dress would need while looking at her in disgust. Funny, because the dress we did buy (elsewhere, obviously) didn't need any alterations. I'll give this place one star because at least she got straight to the point and didn't waste our time. But in the future ma'am, think- is your opinion helpful? Kind? Necessary? Critical thinking can be hard, but I believe people can learn. :) read more

Drove very far to get a prom dress from here after looking on their website. The site specifically says in all caps that prom shoppers don't need an appointment yet upon arrival was rudely told an appointment is needed and the website is just wrong. Dresses were very dated, if looking for prom, would not recommend. read more

Had a last minute prom fiasco and decided to come to Roxanne's and loved every minute of it!! It was a busy Sunday since it's prom season, but we were in and out in under an hour. They had a good DIFFERENT selection than most other bridal stores. Plus, they register your dress to your prom which is very helpful. You can tell it's run by a family, and I love the atmosphere when you walk in and when you're being helped. read more

A terrible place with even worse customer service. The lady there is habitually dishonest and will say absurd things to you just to make a sale. An article of clothing isn't couture just because you say it is. And mass-produced​ clothes with cheap fabrics are definitely not couture. That type of nonsense​ would be tolerable if the customer service wasn't so incredibly awful. I've never wanted to give a store zero stars before, but do yourself a favor and shop elsewhere, where every single word that comes out of the store owners mouth isn't a lie. read more

Went in with a relative looking for a dress for her son's wedding. The place opened an hour later than was told and the woman would not let us try on the dresses we were interested in. She was very rude and kept pushing different dresses that were not the style we wanted and most of the inventory online is also not in stores. It would also be helpful if the pricing were included. read more

I was on the hunt for a specific Sherri Hill dress and I called and spoke with Lola. She mentioned they didn't have the dress in store, but she had a similar style dress that I could try on. I made an appointment and the dress was already set to the side for me to try on. I loved the fit and placed an order for the original dress that I wanted and I was able to come back and pick it up from the store 1 week later! The process was so quick and easy. I would come shop here again if I need more dresses in the future! read more

I drove 2 hours to come here for the prom dress that I had been looking at. The first thing the lady says when I walk into the store with my boyfriend is "you need a parent" like we were children. I told her that we were both 18 and I was paying with my own money, she said that she had almost gotten a lawsuit last year for a kid coming in and spending almost $1000 on her mother's credit card. Maybe that's because the cashier wasn't smart enough to ask for an ID before selling the dress to a minor. I do not see how that should affect their other customers' ability to shop. I tried to explain over and over again that my boyfriend and I are 18 and we don't use our parents' credit card but all she said was "sorry I cant help you." Not to mention there are hardly any dresses to choose from. Thanks for nothing Roxanne, waste of time don't bother. read more

We had a wonderful experience shopping for my daughters 2022 prom dress. We visited another shop 15 minutes away and was less than impressed with their customer service and selection We are so thankful for the service, professionalism and fantastic experience at Roxanne Couture! My daughters dress was custom made for her in less than 4 weeks. The negative reviews about Roxanne Couture are the other jealous shops that truly have terrible customer service. read more

Best customer service I have ever received! Lola was amazing to our daughter and did everything she could to help. We found a great dress and couldn't be happier! I would highly recommend this business for prom, weddings, etc.! read more

I am so disgusting in the customer service of this place. First of all, they open at 12 and no one was there to open the place. When my mother called the number on google, the owner answered and said "oh she does this all the time, she's going to be fired". Then when my mom was trying on dresses, the employee says "oh that won't fit over your hips, let's try this one". Im sorry but what kind of a person says that to a customer, let alone another person? AND to top it off, she said that about a second dress! AND THE EMPLOYEE WAS THE OWNERS GRANDAUGHTER! How disrespectful of a place!? I hope people don't shop here because you will be judged and clearly they don't care enough about their customers because they would have fired her the first time she wasn't there to open their store. Simply disgusted about how a person would talk to my mother like that. So rude. read more

Found Roxanne's while searching for the perfect prom dress for my daughter. This was definitely the place! They have a fantastic selection and were extremely helpful and patient while we decided on the the perfect style. Would highly recommend to anyone looking for the perfect dress, whether its for a cocktail party or wedding, Roxanne's has it all! read more

HORRIBLE! BEWARE! Save yourself some time and money and go elsewhere. If you'd like to be treated like a person I highly suggest not coming here. Roxanne scheduled an appointment for me on a Sunday and told me I needed to be there because she would come in and open the store for me due to my busy schedule. I guaranteed her I would be there and even wrote down my number on her schedule. I show up 15 minutes early to my scheduled time and the doors are locked and no one is to be found. I called her and she said I'm so sorry I tried calling you the night before. Uh, no you didn't. Then I told her this was very unprofessional and she began to tell me I don't get to tell her what she is/isn't and that I was being disrespectful and started getting loud on the phone. I told her this is why we scheduled this since I'm busy with school and work and she kept trying to get me to agree to another time that would best suit her, but that's not how you run a business and provide exceptional customer service. She then told me she couldn't read my number. So which one is it? You tried calling or couldn't read my number? She's not friendly or welcoming at all. Don't you DARE walk in without an appointment, she will make you feel real stupid. read more

Literally one of the most unprofessional businesses I have ever walked into. Normally don't leave reviews no matter how bad the experience was but I'm leaving this to warn future shoppers to stay away. Owner ( Lola ) was rude. Came here at 12 because that's when she told me to come in to pick up my dress and she said I needed to wait another 30 minutes (I live far and had a fitting to go to at 1.) she said she'd call me about my dress when it came in and never called I had to find out by calling her??? My prom was in a week. When I did call her about my dress she said she "didn't know if it was the right one"?????? She also kept asking me for the dress number when she never gave me that or told me. Businesses should keep records of things like that. When I walked into the store to try on my dress it was the wrong one. She offered me a refund and said " I don't need your money that bad anyway" but I didn't know if I could find a dress on time so I was like "I'll wait until Friday" (which was when it was supposed to come in , the right dress) Finally on friday I've decided I didn't want the dress anymore and asked for the refund that she offered and she said no and that "she'd rather talk to my parents." Lola is rude, deceiving, unprofessional and to be honest someone else needs to run this store because she is doing a shitty job at it. I would never ever go here ever again nor will I recommend anyone. read more

Body shamers!! Worst customer experience EVER. I took my SIZE TWO daughter in to try on prom dresses. She picked two, one a size 2 and one a size 00. The young woman told her to try on the 00 just to see how it fit and how big we would want to order up if she liked the dress. Thereafter two sales clerks in the store- one which I now know is the owner- REFUSED to let my daughter try on the dresses. Kept saying "they wouldn't fit". My daughter was mortified and ran out. Again, she's a very thin size two. There was no reason for her not to try the dresses on!!! I cannot believe in this day and age that this is the way we treat our young women. If you want to bring her a bigger size, do that politely and quietly and with grace. Do NOT body shame them. This is why our young people have eating disorders!!! Shame on you, Roxannes. Shame. On. You. PS, Neiman Marcus got your sale!!! read more

Out on a Bridesmaid shopping trip we stopped into Roxanne's. The dresses looked beautiful although we were approached by who seemed to be the store owner/manager walking around barefoot .... odd. We tried on a couple of dresses which were nice and did mention our hopeful price range but were open to find the right dress. We saw one that was beautiful and over our price range by a couple hundred dollars (not thousands). We asked to try it on and she proceeded to tell us we could not try it on with no explanation. I have never in my life been to a store of any kind that refuses to allow a customer to try on the merchandise. It was a very unpleasant, embarrassing and uncomfortable experience to what should be a fun enjoyable occasion. She knew nothing about us and had no reason to judge our income especially when she can't even wear shoes or socks in a "couture" dress shop! read more

Will share my horrible experience with everyone I come in contact with. I went in four years ago for a dress and Lola the store manager (I'm assuming her position) convinced me I was a size 10 and was very rude and persistent about it (I am always a size four and my measurements were fit for a four) she said we can do alterations it will be fine! The dress came in and as you can expect, when I put it on it slid right off and seemed unalterable and if it was altered the price would be extremely hefty. My mother and I refused to except the dress and demanded our money back, after a very heated argument with the rude owner we got store credit. She told us IT NEVER EXPIRED and her signature on the paper is proof. Flash forward to four years later, we still have the credit we were going to use for my senior prom and my mom went back in and the lady was like "I have no record of this store credit this is fake" and the lady's signature was clearly on it and she demanded our credit card statements so good thing my dad is organized because he went back four years to august/September and found the statements. We returned to the store after a few hung up and declined phone calls (to the store) and she still was rude about the credit and eventually gave it to us but was not gracious and was extremely disrespectful. My mom refused to let her measure me as she was worried she'd try to scam us for over priced alteration money she pockets(check yelp you'll see that this is actually a thing she does and I've heard from friends that this is common of the store) she finally agreed to get us the four in the dress we wanted to purchase with our store credit and my mom paid 70$ to overnight it as we needed it asap for my prom. After that we thought we were done and would have the dress very soon. Wrong. We called the 18th the day SHE TOLD US it would arrive and she completely changed the narrative and was like "I never said that I never said it'd be here the 18th you never paid overnight shipping that didn't happen" and we definitely did pay for it so she pocketed it and gave us regular shipping im presuming because the dress came a week later then it was supposed to arrive. While arguing with her (typical interaction with her) on the phone about the overnight shipping she started screaming at my mom saying she "didn't even know if we actually paid for the dress" "didn't pay overnight shipping" "ordered too late". This has been the worst experience I've ever had with a store and every encounter has been very unoleasant. It's a shame because this store is one of the only Sherri hill retailers in Arizona, this store needs to be out of business. It's a scam. Very displeased. My friend told me about bbb and I thought I'd share it on here as well as every other platform I can find. Surprised this has no reviews as every person I've talked to who's been here doesn't have nice things to say about the manager or the store itself. read more

i wish there was negative stars a lady FAT SHAMED the girls they word for word said "what happens when a skinny girl wants to try on this dress and it's stretched out" and pointed to the other girl and said "see this is already stretched out" it was the girl the almost shaved haircut. will never recommend this place to anyone for prom or anything. glam squad is the move so much nicer read more

Where do I even start? This was the worst experience i have ever had in getting a bridesmaid dress. First, when we go In around June-July Lola didn't have the color we wanted (burnt orange) so she starts pulling out all these colored fabrics and showing us pinks and tried convincing us to get those because they're "in the family". I literally laughed out loud at how absurd that was. Anyways we found a different dress in a different color the bride was happy with so we paid the deposit and waited. Lola calls me sometime in September at 9PM while I was driving to California to tell me my dress was ready to be picked up and when i stated I couldn't go that weekend to pick it up she became angry and demanded I pay for it over the phone. I don't know who pays for the entire amount of the dress without seeing it and trying it on first, but that's what she wanted me to do but I refused. She called the other bridesmaids but one that same night. During that week she called the bride and told her we were terrible bridesmaids because we refused to pay over the phone and couldn't go when she wanted us to. The maid of honor called her and told her not to call us because she was incredibly rude over the phone and she would pass the messages along to us. The maid of honor went Oct. 31 to look at the dresses and she ordered the WRONG dress. Lola tried to fight it at first but we made her check her receipts, and she checked up on our order and said they were in Vegas. If I had paid for the dress over the phone she would've probably made me take the wrong dress because I already had paid for it. On Nov 5 she called and said the dresses were there for pick up. This is 2 weeks for the wedding mind you. We go pick up the dresses on Nov 9th and they're the correct dresses finally. We try them on and pay then she starts hounding one of the bridesmaids saying she's good person and not rude at all. Then continues by saying we're horrible bridesmaids and that the dresses were there for 2 months and we never picked them up. I have time stamps of every time she called me always at 9pm so I can prove she is a liar. She starts arguing with the bridesmaid saying that she has no room in the back to keep the dresses. Another bridesmaid told her she NEVER called to tell her the dress was there and she got loud and said that it was OUR responsibility to call her. NO. NO MAAM. If the wedding wasn't so soon we would've left our dresses there and have gone somewhere else but we were stuck with this lady. Please save yourself the hassle and money and don't go here. She is the worst person ever. read more

I found my dream wedding dress at Roxanne's. They were so helpful and accommodating. My mother in law also found a dress here. Lola and her granddaughter were very nice to me. They took very good care of me. Their alteration lady is amazing too. I would recommend Roxanne's Couture for any of your wedding/prom needs. read more

Awful experience the woman has no customer experience and is blatantly rude to her customers. She will size you up to over charge for alterations and if you say you're measurements are this this and this she will completely ignore you and do what makes her profit read more

My experience this year was awful. Lola and her tailor only care about the money. I felt like being a returning customer everything would have been a breeze and I would of had an amazing experience. THAT DIDNT HAPPEN. Her damn tailor did my entire tailoring wrong & I still had to pay her 150$. Lola was trying to explain how I needed cups but not having cleavage that would have looked so wrong. She had no idea what she was talking about. she also blamed it on my mother and I that my alterations were done wrong. she recommended me to someone else who could get it done the day of prom & she was excellent. Lola said how she would pay for the alterations done by the lady & when my mom called she said she never mentioned that. she is a liar and a THIEF. Her daughter was very delightful though & if you need tailoring highly recommend taking it to someone else. They charge so much to do a shitty job. Her dresses are beautiful & she does try and help but if you treat customers like crap you don't deserve a successful business. read more

Great owners. Mother daughter duo. It gets super busy so make an appointment. It's small but has a huge variety of gowns. My daughter competed for Miss Arizona and got her gown here. I got a beautiful MacDuggal for Celebrity Fight night. Amazing!! read more

I have no idea what all the negative reviews on here are talking about because my visit to Roxanne's was perfect! I'm a pageant girl and I had to find a dress 2 weeks before the pageant and I've been looking for months. The moment I came in, Lola did her thing and helped me find the perfect dress the complemented my skin tone and figure. She's a stylist herself so she knows what looks good on someone, so she is very honest but I appreciate it. I'd rather have someone who is honest and skilled in this area helping me, than having someone lie to me and say a dress looks good on me just to make a quick buck. I wasn't rushed or pressured to buy anything during my visit and I was treated with respect and kindness. I left finding the perfect dress and was satisfied as a customer. As a pageant director myself, I would definitely recommend my girls and anyone in need of a dress to come here. I will definitely be coming back, 10/10! read more

Drove all the way down here to purchase a dress for a charity event, and no one has opened the store at 12:15 (posted hours are open at 12:00). No answer on phone. This is no way to run a business--wish I had read all the other Yelp reviews complaining of the same thing before I drove here. I don't have time to waste so I'm headed to Glam Squad. read more

Always a friendly staff and so fun to work with. We have been coming here for years and are never disappointed with the selection of Sherri Hill read more

The store was supposed to open at 12... it's now 12:20, we've been sitting here for twenty minutes and no sign of anyone opening the store. If a shop keeper wants business an easy strategy is to open the store on time rather than keeping your customers waiting for twenty (now twenty-three) minutes! There are five potential customers that have been patiently waiting for 23 minutes!!! Ridiculous!!! read more