MIRIAM & ELENA!! I…read morehad a great experience with Molly Maid! Miriam and Elena (Route 2) did an outstanding job cleaning my rental unit. They were professional, punctual, and paid close attention to detail. The unit looked spotless when they were finished, and they made it move-in ready. I really appreciated their hard work and the care they took throughout the cleaning. I highly recommend Miriam and Elena and will definitely use Molly Maid again for future cleanings!

Wanted to Give Them a Chance, But the Booking Process Was Too Confusing…read more I really wanted to give Molly Maid of Long Beach a chance because they have good reviews, but unfortunately the booking process and communication were way too confusing. I originally booked online and received a confirmation email for Tuesday the 25th from 8-12. After that, a very nice lady called me and explained that the time would actually be 12-5 instead and that someone would call me again to confirm when they would be coming. Okay, no problem. Then after that phone call, I received ANOTHER email saying my appointment was all set for Wednesday, August 26th?? At that point I genuinely had no idea what day or time my cleaning was supposed to be. I tried calling Molly Maid of Long Beach three times after they opened and couldn't get through to anyone. What confused me even more was receiving a message at 5:42 PM asking me to call back to confirm my booking, when their listed office hours are 8-5. By then, no one was available to take my call or respond through Yelp because it was already past their office hours. Their AI chat is actually pretty cool and responsive, but unfortunately that was pretty much the only consistent communication I had with the company. For a house cleaning service where you're scheduling people to come into your home, I personally need clearer communication with an actual person, especially when the appointment date and time keep changing. Molly Maid of Long Beach seems to have plenty of good reviews, and I honestly would have loved to try their cleaning service. I can't speak on the quality of their actual cleaning because we never got that far. My experience is strictly with the booking and customer service process. Please work on the follow-ups and confirmation emails you guys send. Going from Tuesday 8-12, to Tuesday 12-5, and then somehow to Wednesday, while not being able to reach anyone, was just too confusing for me to feel comfortable moving forward.

I've booked VIP Maids several times over the past year, and they've been excellent every single…read moretime - professional, punctual, and thorough. When I've had to reschedule on my end, Alex has always handled it smoothly and without any hassle. You can really tell the difference in quality compared to other cleaning companies. This last visit, Lorena and Veronica did a wonderful, thorough job and we were genuinely impressed. VIP Maids is by far the best cleaning service we've used, and we'll definitely continue working with them going forward.

I booked VIP Maids on a total whim at about 5am on Friday hoping I could find someone for a…read moreSaturday morning cleaning. Alex called me shortly after and got everything coordinated right away. Within minutes I was scheduled and he sent Kizzy and Alice to help me out. For context, this was a 4-hour deep clean for my one bedroom apartment that included baseboards, organizing, and even laundry. I have a shihpoo who demands a lot of attention, so keeping up with deep cleaning can sometimes get away from me. When I say they saved my life, I'm not exaggerating. Kizzy and Alice absolutely delivered. They cleaned my apartment top to bottom. Baseboards, surfaces, floors, everything. They even did my laundry which was such a huge help. I stepped out to run errands while they worked and came back about four hours later to an apartment that felt completely reset. The space looked amazing and felt so much lighter. Beyond the quality of the cleaning, they were also just lovely people. Polite, helpful, respectful of my space, and they even gave my dog some love while they were here. They took all the trash with them when they left which I really appreciated. From the quick scheduling with Alex to the incredible work from Kizzy and Alice, this was such a great experience. If you're in the South Bay and need a deep clean, VIP Maids is absolutely worth it. Walking back into my apartment afterward honestly felt like a reset.

Judy did a great job! She was professional, friendly, and very thorough. The house was cleaned very…read morenicely, and everything looked spotless when she finished. I would definitely recommend her services and would be happy to have her back.

I had a great experience with Judy. She showed up on time and did a thorough job. I undercounted 1…read morebed room and 1 bathroom. So it was my fault that Judy took the job without knowing exactly how big the job/house was. She didn't complain and stayed very late to finish the job. The house was super nice after she cleaned it. I don't use house cleaning service very often, but among the 4-5 cleaners I used, Judy is truly the best!

Had Citrus Fresh come by again and another great experience. Karla and Melissa did an amazing job;…read moremy home feels clean, dust-free, and smells so fresh. I also really appreciate that their service is always consistent no matter which crew comes out. Always happy with the results.

Stay away! I was…read morequoted $800 for a deep cleaning of a 4-bedroom home. The cleaning crew arrived at 9:00 a.m., and by 1:00 p.m. they informed me that only about 50% of the home had been completed and that they needed an additional $600 to finish the job. What made the situation even more frustrating was that I was effectively left with no choice. At that point, half of the house had already been cleaned, leaving me to either pay the additional $600 or have the company walk away with the job unfinished. As the owner of a property management company, I found this business practice extremely concerning and unprofessional. If the scope of work was underestimated, that should have been identified before the work began, not after the customer is already committed. In my opinion, this pricing approach feels misleading and unethical. I would strongly encourage others to get all pricing and expectations in writing before hiring this company.

Amazing service! The gals were so focused and professional. Left my home smelling and looking…read morefabulous. Also, the initial conversation and setup was super easy. Highly recommend.

They could actually clean as opposed to saying how dirty is was and still leave it dirty. They…read morecould not steal from clients. They could improve immensely. I'd never refer them They are thieves on camera. The police have such higher priorities but a report has been made. 0 out of 10 do not recommend.

I was very pleased with their service. I've not hired cleaners before but they were so…read moreprofessional. They were speedy and thorough. My house was so clean when they finished, it was amazing.

Great job! I had an house I was renting, and am moving. Have been so tired from the moving, I…read morecalled them and they were able to come to San Fernando valley and clean the whole house bathrooms and tile & wood floor cleaned with $100 off, made it worth it. Great attitude and friendly service, happy to use them for my next house!!

Wow! I am so impressed with Abby and her husband, who came over last week to deep clean the…read morebathrooms. I've been hesitant to hire help, but I'm glad I finally did. One of the bathrooms was regularly used by an elderly relative, and since they passed away I've tried cleaning it on my own and just given up in frustration. It's a sunken tile tub that had a few years of soap scum and hard water crud layered on. Abby and Fred worked diligently on it with serious tools, cleaners, elbow grease and patience on one of the hottest days of the year. It looks wonderful now. They made both bathrooms sparkle like new, and I am most appreciative. Abby is calm, professional, hard working and kind. I definitely want to have her back soon to clean the kitchen, and then get a regular routine set up. I'm so glad to have found her.

I can't say enough good things about Abby and her team! They are incredibly thorough, professional,…read moreand efficient. My husband and I have booked them for monthly cleanings for over a year now after trying many other cleaning services, and we now look forward to our cleaning day every month. The pricing is very fair considering how hard they work and how well they clean. Abby is also responsive and very reliable. She always sends me reminders to confirm cleanings and is quick to respond via text to coordinate. Thank you for making our home a lot cleaner, Abby and team!

Hugo and Isela came to clean for me. They were friendly and did a good job…read more The company charges a flat rate per cleaning, which I opted for since I read of others suspecting their cleaners purposefully being slow to get extra hours.

I called to schedule an appointment, they scheduled my appointment, they take all my information,…read morespecifically asked for my credit card information to process payment before the services are rendered, ALL of that to call me the day of the appointment few hours before the appointment to cancel. They proceeded to say the mandatory "I'm sorry for the inconvenience" line and without my consent they shared my contact information with other businesses prior to the cancellation. So they knew they were going to cancel beforehand and they didn't have the courtesy to let me know until the last minute. Instead they shared my contact information without my consent. Disorganized, shady, unprofessional, not reliable. I hope they do better to the next person.

Jaycee did a great job deep-cleaning my apartment! They were thorough, fast and careful. I was so…read morepleased with the results. The space had not been so clean since the day I moved in! I am not very good at housecleaning, so their help was very valuable to me. I will definitely hire them again.

Requested a move out cleaning service. Was able to accomodate on short notice. Great staff,…read morecommunication is 100%. Pricing reflects the thoroughness of the amazing work! Will 100% recommend! Thank you so much!

Team arrived on time for a pre-move-in deep clean. We just finished a big renovation project so…read morethere was a lot to do. They did a fantastic job cleaning out everything. After we moved in, we noticed the oven rack wasn't cleaned thoroughly, so I reached out and they immediately sent someone the next day to clean it up. Communication was great throughout the whole process. We actually hired them again for a move-out deep cleaning for our old place. Would definitely recommend!

Been looking for house cleaning for quite some now. Finally found what we were looking for!…read more Started with great office communication and a prompt estimate! First cleaning was a deep clean...... great job! Now I get my house cleaned regularly! Definitely would recommend!