I've booked VIP Maids several times over the past year, and they've been excellent every single…read moretime - professional, punctual, and thorough. When I've had to reschedule on my end, Alex has always handled it smoothly and without any hassle. You can really tell the difference in quality compared to other cleaning companies. This last visit, Lorena and Veronica did a wonderful, thorough job and we were genuinely impressed. VIP Maids is by far the best cleaning service we've used, and we'll definitely continue working with them going forward.

I booked VIP Maids on a total whim at about 5am on Friday hoping I could find someone for a…read moreSaturday morning cleaning. Alex called me shortly after and got everything coordinated right away. Within minutes I was scheduled and he sent Kizzy and Alice to help me out. For context, this was a 4-hour deep clean for my one bedroom apartment that included baseboards, organizing, and even laundry. I have a shihpoo who demands a lot of attention, so keeping up with deep cleaning can sometimes get away from me. When I say they saved my life, I'm not exaggerating. Kizzy and Alice absolutely delivered. They cleaned my apartment top to bottom. Baseboards, surfaces, floors, everything. They even did my laundry which was such a huge help. I stepped out to run errands while they worked and came back about four hours later to an apartment that felt completely reset. The space looked amazing and felt so much lighter. Beyond the quality of the cleaning, they were also just lovely people. Polite, helpful, respectful of my space, and they even gave my dog some love while they were here. They took all the trash with them when they left which I really appreciated. From the quick scheduling with Alex to the incredible work from Kizzy and Alice, this was such a great experience. If you're in the South Bay and need a deep clean, VIP Maids is absolutely worth it. Walking back into my apartment afterward honestly felt like a reset.

Hugo and Isela came to clean for me. They were friendly and did a good job…read more The company charges a flat rate per cleaning, which I opted for since I read of others suspecting their cleaners purposefully being slow to get extra hours.

I called to schedule an appointment, they scheduled my appointment, they take all my information,…read morespecifically asked for my credit card information to process payment before the services are rendered, ALL of that to call me the day of the appointment few hours before the appointment to cancel. They proceeded to say the mandatory "I'm sorry for the inconvenience" line and without my consent they shared my contact information with other businesses prior to the cancellation. So they knew they were going to cancel beforehand and they didn't have the courtesy to let me know until the last minute. Instead they shared my contact information without my consent. Disorganized, shady, unprofessional, not reliable. I hope they do better to the next person.

I reached out to Aaron last minute after realizing I was simply too tired to keep cleaning our new…read morehome myself. I contacted him in the afternoon hoping for an appointment the very next morning, and he made it happen. Cenia and Maricela arrived promptly with all of their own equipment and got straight to work. They were incredibly efficient, attentive, and took the time to listen to exactly what I needed and was hoping to accomplish. They went above and beyond and did a wonderful job. Professional, thorough, and easy to work with. I would absolutely hire them again. Thank you, Aaron, Cenia, and Maricela!

They did an excellent job deep cleaning our home within 4 hours! The prices were quite affordable…read moreas well. The reason for 4/5 stars is that I would prefer if they wear the shoe covers only in the home and remove them or replace them if they need to go outside the house. Also, they did put their cleaning supplies on our hard to clean fabric instead of our easy to clean bathroom floor or laminate floor. But overall the experience was great and the cleaners were very accommodating!

Amazing service! The gals were so focused and professional. Left my home smelling and looking…read morefabulous. Also, the initial conversation and setup was super easy. Highly recommend.

They could actually clean as opposed to saying how dirty is was and still leave it dirty. They…read morecould not steal from clients. They could improve immensely. I'd never refer them They are thieves on camera. The police have such higher priorities but a report has been made. 0 out of 10 do not recommend.

MIRIAM & ELENA!! I…read morehad a great experience with Molly Maid! Miriam and Elena (Route 2) did an outstanding job cleaning my rental unit. They were professional, punctual, and paid close attention to detail. The unit looked spotless when they were finished, and they made it move-in ready. I really appreciated their hard work and the care they took throughout the cleaning. I highly recommend Miriam and Elena and will definitely use Molly Maid again for future cleanings!

Wanted to Give Them a Chance, But the Booking Process Was Too Confusing…read more I really wanted to give Molly Maid of Long Beach a chance because they have good reviews, but unfortunately the booking process and communication were way too confusing. I originally booked online and received a confirmation email for Tuesday the 25th from 8-12. After that, a very nice lady called me and explained that the time would actually be 12-5 instead and that someone would call me again to confirm when they would be coming. Okay, no problem. Then after that phone call, I received ANOTHER email saying my appointment was all set for Wednesday, August 26th?? At that point I genuinely had no idea what day or time my cleaning was supposed to be. I tried calling Molly Maid of Long Beach three times after they opened and couldn't get through to anyone. What confused me even more was receiving a message at 5:42 PM asking me to call back to confirm my booking, when their listed office hours are 8-5. By then, no one was available to take my call or respond through Yelp because it was already past their office hours. Their AI chat is actually pretty cool and responsive, but unfortunately that was pretty much the only consistent communication I had with the company. For a house cleaning service where you're scheduling people to come into your home, I personally need clearer communication with an actual person, especially when the appointment date and time keep changing. Molly Maid of Long Beach seems to have plenty of good reviews, and I honestly would have loved to try their cleaning service. I can't speak on the quality of their actual cleaning because we never got that far. My experience is strictly with the booking and customer service process. Please work on the follow-ups and confirmation emails you guys send. Going from Tuesday 8-12, to Tuesday 12-5, and then somehow to Wednesday, while not being able to reach anyone, was just too confusing for me to feel comfortable moving forward.

Had Citrus Fresh come by again and another great experience. Karla and Melissa did an amazing job;…read moremy home feels clean, dust-free, and smells so fresh. I also really appreciate that their service is always consistent no matter which crew comes out. Always happy with the results.

Stay away! I was…read morequoted $800 for a deep cleaning of a 4-bedroom home. The cleaning crew arrived at 9:00 a.m., and by 1:00 p.m. they informed me that only about 50% of the home had been completed and that they needed an additional $600 to finish the job. What made the situation even more frustrating was that I was effectively left with no choice. At that point, half of the house had already been cleaned, leaving me to either pay the additional $600 or have the company walk away with the job unfinished. As the owner of a property management company, I found this business practice extremely concerning and unprofessional. If the scope of work was underestimated, that should have been identified before the work began, not after the customer is already committed. In my opinion, this pricing approach feels misleading and unethical. I would strongly encourage others to get all pricing and expectations in writing before hiring this company.

Absolutely spectacular! I've lived in my house eight years. I've never seen it so clean. I'm very…read moregrateful for the attention to detail. Even our vents and ceiling light fixtures were cleaned. I also did not realize I left high value jewelry on a table top. I'm so appreciative of the honesty and integrity of the staff. I signed up for a every four week service. Definitely looking forward to the next one!

Very mediocre "deep clean". Terrible customer service. Then they charged me full price after…read morecanceling. Do not trust these guys. Update: It should not matter when the feedback comes, especially when you sign up for recurring service. You didn't clean the freezer, which I spent over an hour cleaning myself. When the next service reminder came, I sent my feedback and then and you basically questioned whether what I said was true. That's not how you treat people. You believe them. I can forgive mistakes. I cannot forgive being treated like a liar.

Great performance and service…read more Highly recommend On time Delivered Super professional

Perfection!!!! I run a 7 bedroom Airbnb and they take care of every little detail! From toilet…read morepaper folds to cute towel designs. When I have same day bookings they always get it done.. always on time! I also use for my small home, so big or small they are amazing. I've been a client for 10 years!

I used the request a quote feature here. Lizzy responded quickly and best of all she was available…read moretoday (Monday). Lizzy and her crew of two others did a fantastic job. I asked her to clean one bathroom and the kitchen as well as the wood floors throughout the house. Plus dusting in the living room. They did more than that. The entire house is so clean now. They wiped down all the shutters. Vacuumed everywhere. It feels so nice to have a clean house that smells nice too. I highly recommend Lizzy. I plan on having her come back at least once each month.

Awesome service! They are quick and thorough. I hired Lizzy's to do a routine cleaning and they are…read moreflexible with dates and time, trustworthy and friendly. Highly recommend!

Really thorough, I'm very happy with my first cleaning! Very nice as well. Can't wait to have them…read morecome back again.

Excellent service, fantastic and thorough cleaning job on my home, all for a great price!read more