I scheduled cleaning on line but was unable to reach anyone by phone. Their email address bounced back to me. I was not able to determine how much my cleaning would cost or get any information at all. I was planning on using them regularly for my Airbnb but if no one answers the phone and the email address is incorrect. I become suspicious and frustrated. I have gone back to Perfect Polished Cleaners who are excellent and reliable. read more

I am the owner of a commercial apartment building I use pixie dust cleaners exclusively! After trying several different cleaning companies, and not being satisfied, pixie dust cleaners really came through for me when I had an apartment to turn over. The unit needed to be cleaned, The blinds needed to be wiped down, the light fixtures needed to be cleaned, the wood floors needed to be shined and the bathtub reglazed. Karina at pixie dust not only managed my apartment project and scheduled the bathtub reglazing, she herself did an amazing job cleaning the apartment after a move out, when one of her cleaners had to attend a funeral. Pixie dust is full service deep cleaning and project management company. Their prices are better than anybody I have used previously and I have been in the apartment business for over 25 years. From now on I won't even consider using another company! pixie dust cleaning & project management company does it all and they do it well! read more

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sometimes it isn't just the job done that deserves a shout, sometimes, it's the way you're treated as a person and if there is a need for help how you receive it. Super nice person came to clean and through a mix up of a management company who were let go, we had a complication and I'm thrilled to say the owner if the company called me herself to rectify and sort it out. I am a service provider myself and take great pride so I LOVE TO BE ABLE TO RAVE about Pixie Dust. you won't be disappointed xxxx THANKYOU read more

I requested a cleaning super last notice and was still helped ! I was quoted over the phone with all my questions answered so there were no hidden fees or raising in pricing.. Olga and Lilian got to my house a few mins early and were so sweet ! They did a great job and I will come back for more services soon! read more

My wife's family was coming into town so we hired pixie dust cleaning services to clean our house before my wife's parents arrived. The cleaning ladies arrived a few hours late, they reaked like alcohol. When they started cleaning they were hitting everything with their vacuum, they ended up scratching some furniture and baseboards because of this. They left our floors super sticky, their shoes were dirty and they stained our carpets we had just had professionally cleaned, they also broke a mirror we had on the wall because they weren't careful when they cleaned it. Then they ended up charging us double what they had told us. Their owner refused to pay for the broken mirror, to have the carpets cleaned again or for damage made by slamming vacuum into baseboards and furniture. read more

My poor review is based on the professionalism of the lady in charge, not the actual cleaners. The ladies who came to clean did a decent enough job. When I reached out, I explained that my new apartment is completely empty, with no refrigerator or carpet. I just wanted to have someone sanitize and mop before I move in. I was quoted for a job that would take about 2.5 hours with 2 people. So a total of 5 man hours, for a price of 140-190. That seemed like it was too much for the job I wanted, seeing as I had no furniture or refrigerator yet. I have a 1 bedroom, 1 bath apartment that has been cleaned already, just wanted it fresh and sanitized. I told her I found her on groupon and I wanted the option that would be 104 bucks for 2 hours with two people. I even offered to pay her that price directly instead of purchasing the Groupon so she gets the full amount. She was excited to take that offer when I mentioned paying her instead of purchasing the Groupon, and we scheduled the 2 hours for 104 bucks, appointment set for 930 am. The night before my appointment, I got a text late at night with a screenshot of the groupon prices. I replied and said yes I'm still interested in the top option, 2 hours for 104, confirm me for 9:30 am. She said that's not enough time to finish the job, I originally quoted you for 2.5 hours. I said OK fine and booked the 2.5 hours for 129, since our appointment was the next morning. I told her my main focus is sanitizing the kitchen and bathrooms. Then she could have the cleaners focus on the floors and other rooms with the leftover time. Then she texted me and said "maybe I'll just send one cleaner so she doesn't feel rushed and she can take her time." I responded and said no, I want two cleaners so the job doesn't take 5 hours, but just 2.5. I had to get to work. Then she apologizes and says one of the cleaners is having babysitter issues, and that she can't send two at the scheduled time. She offered two cleaners to come at 6:30 am, so I agreed. Then she asked me for my email to send the invoice and requested payment before the appointment. I thought that was weird and told her I don't feel comfortable paying for a service before the job is complete. She said they have had people skip out on payments before, so she just wants to make sure she gets paid. I understand that so I offered half now and half when the job is complete. She said when the cleaners get there in the morning I have to pay the full price. I said fine. At this point I'm already irritated with the company. We finish our texting around 10:30 pm. I get to my new apartment around 6:15 in the morning to wait for the cleaners and I got a text at 6:26 saying "the girls are driving from Downtown La. Traffic is brutal this morning. They are still on the way. Arrival time will be estimated 7 am." I live in southbay, I checked traffic report...There's no traffic southbound from downtown, but whatever. I understand it's early, and people are late. It happens. So the ladies finally show up around 7:15. One of them even says "oh, it's already clean" I explained that I wanted them to clean the kitchen cabinets, bathroom and mop the floors. I leave them to work on it, and I get a text from the lady I've been texting. She said the cleaners have requested an extra half hour. And she's bumping my price up to 155. Then asks me to pay in full. I told her if I agree to that price, please make sure they clean everything. She said she understands and that they will clean the entire apartment, top to bottom, even if it takes longer than 3 hours. I get back to my apartment at 9:50, it's been 2.5 hours, and the place is decently clean, the floors have been mopped and they are already dry. The cleaners are all packed up and waiting by the door. The cleaners leave and I text the lady explaining that it took the ladies less than 2.5 hours. She said they showed up at 7 and finished at 10, that's 3 hours. They didn't show up at 7 though, they didn't walk into my apartment until 7:15. And everything was finished and by the time I walked in at 9:50. She stopped responding to me. Already paid the money, and she didn't respond to any more of messages. She ignored me all day. This company is a scam. Go with another company. I've used other housekeepers before and never had issues like this. read more

I have used Pixie Dust Cleaning Service once upon moving into my new home and have just scheduled a second routine maintenance with them. I find them to be thorough, professional , friendly , responsive and energetic. I highly recommend this company to anyone needing home cleaning services. read more

I booked these ladies through Groupon and even though they were 30 min late, they more than made up for it in the cleaning. They did a GREAT job! My home is very clean and sparkling! They were also delightfully friendly and even asked that I look over the place before they left to ensure I was happy. I had a few scheduling hiccups getting the appt set but the owner, Karina, was easy to work with and so responsive. She always got back to me in a timely manner. Excellent service and I look forward to using them again! read more

Scam, scam, scam. They charged me a lot more than price we agreed. They didn't do a deep cleaning like they were supposed. Floors were left sticky, toilets still dirty from inside, spider webs in corners of walls, glass and windows smeared because they didn't clean them right. I could go on. Extremely dissatisfied with the service and their lies. They didn't do anything to resolve the problem. Will not be using them again. read more

These ladies ROCK! I booked a 4 hour two-person team cleaning through Groupon just to try them out. I was not disappointed! My home was spotless! They were timely, efficient, and pleasant. I will be definitely be using them again! read more

We had Pixie Dust cleaning services over last December to clean our two-bedroom apartment which needed a deep clean before we had a guest come stay with us for Christmas. We've had a lot of cleaners over to our apartment in the past and I can honestly say that Pixie Dust did the best job out of all of them! They cleaned the ceilings, the top of our kitchen ceiling fan, dusted every little thing, scrubbed our bathroom, I could go on and on. I'm getting ready to call them again to request the same folks we had last time because they were so great and I've never done that with a cleaning company before! Can't recommend them enough! read more

Pixie Dust cleaned a vacancy at the apartment building I manage. We booked them in the morning and they were here that afternoon! Great job and reasonable prices. The crew was very friendly and professional. I plan on using them for my next vacancy cleaning. read more

Karina & her team have a new regular client within me! She was able to accommodate me last minute, ON THEIR CLOSED DAY "Sunday", her staff was more than professional, personable, and extremely trustworthy. I literally hid & slept while they transformed my apartment with diligently distributed manhours . Pixie dust was worth every dollar, so much so, they deserved a 40% tip. INCREDIBLE. read more

The cleaning people, Olga and Lilian were fast, thorough and very pleasant. They were so easy to work with. I will use this service again for sure! read more

I had a great experience with Pixie Dust. Lily and Olga were both lovely people and skilled cleaners. They worked fast and furiously, catching every detail. From the baseboards to the ceiling fan and everything in between, they left the place sparkling. The service was easy to schedule and with a quick emailed invoice I was able to pay right away. One note that I missed is that you can add a tip when you pay the invoice. Luckily I had cash on hand for the tip, but that's nice to know for the future. I will definitely call on Pixie Dust again in the future. read more

Our property management company has been working with Pixie Dust for some time and we are %100 totally satisfied with them! They're punctual, pay attention to detail, and do a very thorough job. When you call, ask for Karina and she'll get you set up efficiently. They're also very fair priced, with no compromise to the quality of work. Would give them 10 stars if I could!! read more