Today I called AAA to request assistance with the flat tire. They dispatched Rowlett Towing. I was absolutely impressed by Joe, the driver - he arrived just in time, looked very confident and professional and completed the job very quickly. He also checked tire pressure in other tires and inflated them per manufacturer's instructions. The best part, however, was him following me for a couple of miles to make sure everything was OK. Folks like Joe are rare find these days and kudos to companies like Rowlett Towing for finding these guys and keeping them to ultimate customer satisfaction. read more

Called AAA for battery service. Joe from Rowlett Towing arrived within 15 minutes. He was so nice and very efficient. He checked my battery and replaced it in under 20 minutes. He even had me start my car again just as he was about to leave to make sure it was still starting OK. Excellent customer service and skills! read more

Rowlett was the fourth company I contacted to help me with my tank of a vehicle. The other companies basically said they didn't have the means to do it. I guess it boils down to skill. From the gal who answered my desperate call, to the driver himself... I thank you all for your professional, kind etiquette and getting to us as quick as you did. read more

Rowlett Towing - Towing Near Me - Burbank, California

A couple nights ago, I had stopped at a gas station to buy a drink. I was only 3 blocks from home and now my car would not start. Since i had AAA, i decided to just call and have them give me a tow home. AAA was busy and didn't have any trucks available in my area, so they sent a tech, named Manny from Rowlett Towing because he's great with batteries and the operator had confidence that Manny could help me. Manny was my lifesaver! Just from hearing the tiny noise that my car was making when i tried to start it, he knew that it was just a dead battery. He told me that he planned to give me a jump, but TOOK EXTRA MEASURES to run diagnostics on my car. He brought out a mini machine that would read the battery level, check my alternator and my starter as well. The machine confirmed what he already knew - i had a dead battery. After giving me a jump, he let it charge my battery for a little bit and checked all accessories in the car to make sure that everything was working: lights, air conditioner, power windows and stereo. We talked briefly about my current battery. The printout from the diagnostics showed that only my battery was bad. My alternator and starter were ok, so he helped me to confirm that it was time to get a new one the battery was already old). He suggested Autozone. I checked out AAA prices for battery service - Autozone won. Manny didn't have to go the extra mile. He was doing a service for AAA. He could have easily just jumped started my car and let me go on my way, but he used his head and got down to the real problem. I am very thankful. read more

Edward S. was great. He was on time, curious and quick. He lifted my truck, secured it and off we went. They had me home in no time. read more

Rowlett Towing - Towing Near Me - Burbank, California

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Terrible service really rude... I called and complained about a driver and they didn't care to help at all!!!! I will be writing a letter to the owner! read more

Called to schedule a tow. They quoted me at $89. My husband called on the day to confirm when they'd be coming, and double checked the price. They quoted him at $220. Obviously we canceled and went with someone else. read more

I have been in the area for 20 years...and this company has always been designated by AAA. I have never had questionable service, they have always been professional and the guys are pleasant. Well, I sent off my Porsche to the mechanic...picked it up and for whatever reason how it happened...the front spoiler was not on. I called to state the issue and the experience was accepted professionally. Their response was gracious and reached out to me to refund me since it took me a few weeks to get back to them with the receipt. All in all impressive! Thank you:) read more

Worst experience with a tow personell. I got a flat tire and called AAA needing to have my car towed with a stop to my house made (along the way) so I can grab cash to have the car repaired the day of. Tow guy (Richard) arrives, attitude already sensed as soon as he exits the truck. I explained to him what I needed and he shortly said no. After I asked him why he said "we don't do that" I said well you can't help me then....he turns around again coldly and says well fine I was gonna fix your tire. It turned into an unnecessary back and forth when he could've proposed that option from the beginning...he then left. I called the dispatch guy requesting a different tow guy and never for a call back. The WORST customer service I ever experienced read more

Fernando G. provided top notch customer service. He even offered hand sanitizer. I just want to say thanks again.

Dishonest and rude staff. They are out to take advantage of your bad situation, rip you off and extort you to make money. My car was towed by them through AAA and had the worst experience. It cost $485.00 to get my car released from them in same day when they intentionally towed my car to their own garage rather the one that I had requested through AAA.........Do not call ROWELTT TOWING located in Burbank for road side assistance.......AVOID ROWLETT TOWING read more

Don't trust this company!!! Scammers! We called in AAA to get a flat bed to tow my car. We waited over an hour for them to come out and say they couldn't tow us because his shift was over in a hour and they could come back in a hour when the new shift started! They took the call to get paid but couldn't tow me. Wtf?! read more

My car stalled and Christopher with Rowlett towing was there in 15-20. He was so nice and helpful. I would recommend Rowlett to anyone needing roadside assistance, especially Christopher, he was fantastic! read more

I wanted to reach out and say how awesome Christopher Reyes was today while I had a flat on the freeway, he went above and beyond and had a great attitude. read more

George was so nice and helpful! My husband and I have been AAA members for years -- and knew that our vehicle needed a jump. The first AAA rep that we called (NOT George) said that the battery was fine - and did not give us a print out of the battery test. A few days later, the car wouldn't start again - and thankfully we were paired with George. George took one look at it and noticed that the battery had not been installed securely - which is why it wasn't starting. This battery was installed by a AAA member. He tightened the battery, did a full test on the battery -- and totally fixed the problem. He had such a great attitude and was so kind to us. Thank you for taking the extra step in helping us where other technicians were clearly just trying to rush through the job. Thank you so much! read more

When I called AAA, these guys came to my rescue. I needed a new battery. They are professional and friendly. Could not be happier with the service they provided. read more

It's a shame that aaa uses these guys. They made a bad situation worse. Never again. Companies like this make me question if a aaa membership is worth it. Will be taking the time to reach aaa corporate and complain about the service I received read more

If I could give them a negative star, I would. The owner is shady, please be aware and document everything. After I was a hit and run victim, AAA sent these guys to tow my vehicle to the collision center. The tow driver said that if the center was closed he would take the vehicle to their yard and complete trip in morning, Ageed. I call triple A when I get home that evening to see where my vehicle ended up, they connect me Rowlett towing. I speak with the owner and he confirms my vehicle is there and to let my insurance know, which I found odd but I was in no mood talk, so I just thanked him for his time. Five minutes later he calls me back to tell me that my vehicle will be a total loss. I tell him that as I appreciate his opinion, but as he is not a collision center nor is he my insurance adjuster that I will let my insurance determine that. The owner just said that he wanted to let me know, I found this very odd, I've never had a tow truck yard go out of their way to tell me something like this, very unusual. Without going into to much detail, Rowlett stalled my insurance from picking up my vehicle to take out to the dealerships collision center, with surprise charges. Fast forward three weeks, I go to the Collison center to pick up my non totaled vehicle, completely repaired, as I drive away, I notice the front all weather dealership issued floor mats are missing. I go back to the Collison center, they assure me that this was the way the vehicle was recieved. The dealer showed me the pictures taken of the vehicle in the state it was recieved and sure enough, the mats were not in the vehicle. Rowlett stole them, allegedly. Now it made sense why the owner of Rowlett was calling it a total loss, it seems the intention was to turn my vehicle into a pick a part store. I've filed a theft report with AAA and will be filing a report with the better business bureau. Don't trust these guys, watch out, they are very shady. I would hate for anyone else to have to have this happen to them. read more

Contacted them after my car wouldn't start at all despite driving all the way from NorCal. They came out within 30min, tested everything and found the battery was done. They replaced it and I was back in business. Super professional and quick. Highly recommend. read more

I called AAA to have my car towed because someone at the bar I was at a few nights ago took my key. I need my car towed to the nearest dealership to get a new fob programmed ($330 plus tax). So, I'm waiting for the tow truck and I get a call asking for details about the car. They go on to tell me they can't tow my car without a key, "you can't tow a car without a key because the car needs to be put into neutral." We argue back & forth, I say, explain how an illegally parked car gets towed. He says, it can be done, but your car will be damaged. I exploded! - I asked for the name of the towing company, which he didn't want to give me at first and upon my insistence he relented but try to obscure the name by saying it really fast, then mumbled, and then I either couldn't hear the beginning or he intentionally misspelled the name. I called AAA back and asked them to send another company. I asked for John's towing. read more

On June 10th our car broke down and we called AAA. They send this guy Richard who was great. Treated our car like it was a Rolls Royce. Told him we needed to get to the dealer before they closed and he knew the best route to take to avoid heavy traffic. Extremely safe, cautious driver. Most professional and just plain a pleasure to ride with. If your ever stuck on the road, call these folks. They will for sure take great care of you and your vehicle. read more

I would not recommend using their services to anyone, unless you want to be treated rudely! Richard was supposed to tow my car, but instead left it in the middle of the road and left because I did not have an id on me, he did not even bother to move the car back to where it was parked! So I was left in the middle of the road, very upset ( not to mention that I am pregnant )police came and It took me awhile to explain the situations to them. When I called the company , I spoke with Tango who was very rude and was yelling at me saying that I was a liar and Richard did not move the car. I have pictures where the car was originally parked before he moved it. So those uguys are bunch of liars. I would NEVER use their service again and would not recommend them to my family or friends! read more

Unhelpful, unfriendly, rude and unprofessional company. I hope to never have to deal with them again.

Called AAA for help with my flat tire. Damian and Murillo did a great job! They were fast and friendly. I would recommend to others.

Rowlett Towing has a great driver in Alex. He was so patient and knowledgeable. I had what would could have been much worse if I had any other driver than Alex. I highly recommend Rowlett Towing read more

I cannot say enough good about my experience with Joe from Rowlett! What a gem! I have had battery issues over the last two weeks. After being told by others that they could not replace my battery, I would have to take my car to Mercedes, Joe took on the task! He was kind enough to let to get my car home, to get my dog and groceries home, and then change out my battery, What amazing service! Thank you, Joe!! read more

Just got towed through AAA, by Rowlet towing & the service was great, tow truck driver very professional & nice conversation, helping me forget about my problems for a while. read more

Friendly, Helpful and professional staff. Rowlett came to my rescue through AAA. They replaced my car's old battery. I liked how they called the next day for a follow up on the service they performed. I somehow called them today due to a problem with the battery cable end. They actually came for a second time and helped me. Thanks to Tango and Bravo for their helps. You guys are awesome!! read more

I used these guys twice recently. Joe and Jonathan were friendly, professional, courteous, and they showed up when they said they would. Thanks, guys! read more

My wife and I had the pleasure of being helped by the 3 greatest towtruck drivers ever. They were helpful, skilled and real great people, lead by James. We owe our utmost thanks to them; to say we're totally satisfied is an understatement. read more

Rowlett helped me (via AAA) for a flat tire, and they were fantastic! I made it to my work place with the flat and they came out to my office, were there exactly when they said they would be, changed the tire super fast, and were so nice and friendly. And the whole thing took 15 min. I've had good experiences with everyone I'd used through AAA, so it's par for the course. But worth a shout out nonetheless, because when you're stressing about a tire issue during the work day, it's terrific to have such great help. read more

Super impressed. Had a unique issue with my car and tech wasn't able to fix it right away but came immediately back out with another tech (although I already told him that i would make other arrangements). I'm sure in frustration I was less than pleasant...and he still came back. Together they were able to get it resolved and I am Very APPRECIATIVE. Thank you for going to extra mile :) read more

George fixed my flat tire! He was awesome! Fantastic service! Thank you!

So i called these guys for a quote..... and 1) he gave me a very reasonable quote and 2) the guy took the time to ask me what was wrong. Long story short, I put in a new battery and my engine kept dying ( wasn't idling ). The guy over the phone told me that for toyotas, I needed to reset my engine and OMG, he was absolutely correct! I've had a crappy day and this was just the cherry on top.... so for this guy to take a second and ask what was wrong and to actually help me.... i'm in tears from just pure gratitude. Thanks to their help, I dont need them today but their number is definitely in my contacts list.....USE THESE GUYS! We need more of good ppl out there and these are good ppl!! read more

Showed up within the 15 min. They promised and took care of me in no time. Omar was very friendly and accommodating. Thank you for a prompt service read more

Hector is the man. I have only had the pleasure of dealing with one guy. But he was the nicest and most helpful on call tow and roadside needs. Thanks again for the help! read more

This was the worst towing experience I have ever seen. I spoke with AAA to get a tow truck for my car. When they FINALLY arrived( after a long time) the drive sounded rude, when I said I'm getting ready to head out since it was last second notice of the driver's arrival, he hung up on me. When I went outside to meet him, he was no where to be found. I called their office to see where the driver is since the number he called me on was the office number, the guy on the phone said he is outside, I had to drive around the building to find him. When we finally found him, we were right next to his car and tried to wave him down so we can go by the car that needed to be towed. The driver ignored us and continued to talk on his phone. When I called their office to see what was going on, he said the driver has decided to leave. Like what??? The guy on the phone replied with we don't need this he doesn't need to come back if he doesn't want to (not said verbatim). WORST TOW SERVICE EVER!!! If there was a rating on the negative scale they would be past the negative range of bad service, in my opinion. read more

EXTREMELY rude and disrespectful driver as well as the owner. I requested a dispatch through AAA explained the condition of the vehicle the driver said the only way they would tow is for a fee, because the car was non-opp and this was NOT an emergency roadside. He then said I don't understand what you don't don't understand, while trying to explain to FAISAL what I don't understand he proceeded to get back in his truck to take off while I'm in the street talking to get his information. VERY rude & disrespectful The Auto Club should not use this independent contractor to assist their members. A formal complaint has been made with the Auto Club. read more

Great service, good prices. I was in an accident and needed the car towed. AAA dispatched Rowlett. The tow truck showed up 20 minutes before the estimated arrival. Driver was courteous. The next day I came to pay the fee - which was reasonable and was able to let them junk the car without having to take it to another lot. Overall great service. read more

Called Triple after my Prius died, within 10 minutes Omar had my car back and running in no time. Very professional!