I arrived about 10 minutes late to my appointment yet they still took me in no problem. They took a…read more360 X-Rays of my head while I was still holding on to my phone and keys. Don't know if that had anything to do with it but my head was hurting so bad afterwards and felt dizzy. My blood pressure also came up as low which always comes out normal? They then informed me because I had gone to another dentist within the past month that visit wouldn't be covered by my insurance.. I left mid appointment feeling worse than when I came in unfortunately.

I've been coming here for over 5 years and am never disappointed. I am always able to get scheduled…read morewithin weeks and appreciate the reminders sent to me before my appointment. My hygienist, Gina, was very informative, straightforward about what was needed and recommended and ensured I was comfortable throughout the duration of my cleaning. I always leave more than satisfied!

we started going there several years ago when Lindsey was there she left and when she left seems…read morelike it went down from there " it use to be kid friendly granddaughter loved going there to get a little gift after her cleaning " not any more not to mention they had to wait 30 minutes just to go back and get seated and then another 15 to wait in the hygienists she was busy going in and out in and out and didnt have everything she needed it was like she was unorganized so we will be taking our business somewhere else. when you make a appointment don't go last 19 minutes of waiting if you do then leave and it use to be all about the kids too not just adults and they blew that so it's a family dentistry but there knowledge of keeping patients coming back needs to be better !

Love Dr Merchant, she is kind, patient and gentle when doing my dental procedures. My last visit I…read morespent a good sum of money to handle my dental needs, including X-rays and I paid everything up front. A month or so later they let me know I had a balance for a X-ray that I felt I paid for already and we go back and forth about and I request an itemized bill (that I never received) because I did pay for one. I was not in a rush to pay for this as it was right before Christmas but the notices were harassing and threatening to take to collections. If you cannot train your office staff correctly or manage accounts better then void the charge. I shouldn't have to pay extra after spending over a thousand for my visit up front when I already paid for the X-ray before my actual dental procedure. I did pay it but am still receiving harassing notices to send me to collections.

This dental office is a Rockwall GEM! It also doesn't hurt that it's close to my other favorite…read moreplace to go, a certain store with an orange logo and lots of tools! After I expressed my frustration with finding a dentist who will do a great job, but not over-treat, Dr. Williamson was recommended to me by two friends who are both retired dentists, one of whom served the presidential fleet including the pilots and crews of Air Force One in the 89th airlift wing during the Johnson and Bush administrations. My first visit went great. I told my wife the the staff were welcoming and some attend a church like our own. The office has invested heavily in technology, and exudes a warm and friendly atmosphere. Kelly did a fantastic job doing my x-rays, pictures and initial health history. I have set up our entire family with their office. They are out-of-network, so my insurance will not pay as much for many procedures, but for the most common preventative care, it still covers 80 to 100% of the cost. In the end, I think our costs are going to be about the same, without the shenanigans of the insurance company's approval. I'm not the cheapest in my own industry, preferring to provide greater value, and my impression is that Dr. Williamson's office is the same.

While the care was good they neglected to inform me that they were out of network with our…read moreinsurance. They accepted our insurance but we were not covered as well as if we had gone to an in network care provider. They informed me that if would cost more as I was in the chair getting my teeth cleaned as well as my FOUR children were with various hygienists doing the same. We only got routine cleanings, four kids with fluoride, and two sealants in my kids for the low cost of over $1,500.00. Seriously expensive! Then to top it off their estimates were way off base and we ended up owing them almost $800. They also sent me and my daughter home with quotes of us each having four cavities needing to be filled. At the tune of nearly $300 a piece. Needless to say we immediately switched to an in network provider and I am still paying Dr. Williamson's office what I owe them. My daughter and I went and had our cavities filled elsewhere. We each only had two! And his charge was $160 per cavity and that included the extra cost of laughing gas so we could be more relaxed. He even felt bad when I had explained to him what happened with our previous dentist and the amount of money we owed that he took our X-rays for free before filling our cavities. I don't appreciate being price gouged and left in the dark about our insurance not being in network. While the staff is nice, so is the staff at every other office I have ever been to. For reference we also moved from the Vail Valley in Colorado (a very expensive place to live) and I never sent this much on our dental care there. I thought people should know what they are getting into. The cost is so high. If you enjoy throwing money away on dental care that would cost less anywhere else for the same treatments then go ahead: )

I didn't know the Parkside Dental was a family owned business. My husband and I are all about…read moresupporting small businesses. ALSO, Dr. Xu-Larsen was amazing. Very thorough, she took her time to explain everything in detail. My hygienist - Tammy was great too. They take their time to make sure you are left clean and healthy. I'm amazed how nice they were including the front desk lady (i forgot her name:( ). I'm coming from NYC, where I'm used to being treated like a number. But here, they really care. I now feel like going to the dentist is not all that bad :)

I can't say enough about this office and the staff. Everyone is so nice! Dr Jason, Dr Jean, and…read morethe Hygienists are incredible. I am so sold on them, I continued to use them even after losing my insurance.

Our experience with Dr. Sample and Holly has been nothing but stellar. We highly recommend them for…read morethose looking for a family oriented office that takes you in as one of their own. --S.D.W.

I cannot say enough good things about Dr. Sample's dedication to her craft. From the very first…read moreconsultation, it was clear that I was in the hands of a true specialist. While examining my son's mouth, she identified a tongue tie that had been missed by his dentist, pediatrician and speech therapist for 14 years. As a resident-trained orthodontist, her expertise in both traditional braces and Invisalign along with jaw growth modification is what gave her the knowledge to truly see the root cause of my son's issues. My daughter had fast braces done by her dentist, but it took three years and they still couldn't get one of her teeth to align properly. I should have brought her to an orthodontist like Dr. Sample. Speaking from someone who has done it both ways, I can confirm that orthodontics is very specialized and should be left to the orthodontists. Dr. Sample explained everything thoroughly and clearly, including why certain treatment options would work best for my son's specific needs. She was also willing to think outside the box for my son's jaw growth problems, including referrals to the proper specialist for oral-facial therapy and tongue tie release. Her expertise prevented us from needing jaw surgery! My son is autistic with many mouth sensitivities. Dr. Sample and her team were so patient with him. My son's results exceeded our expectations, and we are so grateful for how Dr. Sample radically improved his quality of life. If you're considering braces or Invisalign, I highly recommend choosing an orthodontist who specializes in this field. This practice is exceptional.

I recommend y'all to come to Sweet Family Dentistry!! They are great team.. They will be there and…read moretook care of pain and fixed my tooth.. it's not really expensive!! I got approved by payment program fast!! Trust me.. that place is very special!! That's why they called sweet!!! Thanks Everett

From the moment I walked into Sweet Family Dentistry for my first appointment, I knew I had made…read morethe right choice. As a new patient, you never quite know what to expect--but any nerves I had quickly disappeared the second I was greeted at the front desk. The entire team was friendly, professional, and genuinely welcoming. What stood out most was how cordial and attentive everyone was. They didn't just process paperwork and move me along--they took the time to get to know me. I felt like more than just a name on a chart. Every staff member I interacted with was knowledgeable, patient, and happy to answer questions, making sure I felt comfortable every step of the way. The level of care and attention to detail was truly top-notch. From the thorough exam to the clear explanations about my dental health, everything was handled with excellence and professionalism. If first impressions mean anything, Sweet Family Dentistry absolutely exceeded mine. I'm genuinely looking forward to my next visit--which isn't something you hear people say about the dentist very often

After registering on line and then having to re-register upon arriving (they could not find me in…read moretheir system), I became a bit frustrated!!!! They made me wait for forty-five minutes after my scheduled time frame and I decided just to leave! After doing my research, I found Dr. Hittson in Rockwall with excellent credentials!! Try her, she is well established with a Sterling record!!

I was finally called back by a supervisor only for her to cover for and make excuses for her…read moreincompetent employee who obviously was so busy in conversation with a coworker to had me in their system. She claimed I was going to be called next and that my doctor was just finishing up with her patient. I call bs on that because in fact last year when I was there for a simple annual cleaning I was never attended to by a doctor and it was an assistant that did my full cleaning. So any of the assistants could have called me at any time. Instead they called the 5 others including a man whose appointment was one hour after mine. Nice to know the supervisor is so loyal to her employees at the expense of their patients time and expense.

Excellent experience at GF dental - excited to make this our family dentistry going forward. We've…read morevisited a LOT of dentists over the past several years. From living in four states over five years, and having a change of insurers in between a few times, it means we've probably seen about 10 different dentists and a multitude of hygienists between my husband and I. Our experience for our first visit at GF Dental was hands-down the best experience we've had so far. The office was organized, well-staffed, clean as a whistle, and everyone was so warm and welcoming. The process to make an appointment was easy and I love that you can fill out all of your forms online. I absolutely hate spending 20 minutes filling out forms and needing to arrive early before my appointment, so this is a huge plus. Their covid-prevention measures were also impressive. They have a system where they retrieve you from your car at your appointment time and then take your temperature, blood pressure, and other vitals upon arrival. They took tons of extra precautions during the appointment to sanitize everything and keep you and their staff safe. My husband joked before we arrived "this is going to be a weird dentist visit since we're wearing masks..." but of course they had all of the bases covered of course, so it was otherwise a "normal" visit to the dentist. Dr. Loehrlein spent her few minutes with each of us actually talking to us in depth about our dental health and also made an effort at small-talk with each of us. I know dentists are super busy when they're making their rounds and it was a full load of patients in the office from what I could tell, so the fact she even made an effort to chat about something other than teeth really speaks volumes about her as a professional and someone who is clearly invested and interested in her patients. Our dental hygienist Lisa was also FABULOUS - she was SO friendly and reassuring throughout the cleaning and pre-exam process. Neither of us are particularly squeamish nor fearful of dental work; however, in this staff's hands, I think even the most dentist-averse patients would feel totally at ease and calm. As mentioned, this is our latest choice of dentists in our new home in Rowlett, but am glad we made the choice of selecting this practice and looking forward to many good years being patients here.

Terrible experience with a business that seems to be preoccupied with something else (do not ask me…read morewhat)!They need better focus on the matters at hand and since one of their dentists messed up a crown that one of her 'other' dentists allegedly repaired! Dr. BETH WILLIAMSON-the owner attempted to repair the issue, but could not. I'm going to a better reviewed dentist in Rockwall!