I had a positive experience at this Rowan location. My piercing was done at another location (out of state), but I was having trouble getting my initial earrings out, so I scheduled a "post change" appointment online and headed over. I walked in, glanced around, and ended up selecting some new earrings to change out my inital ones with. Ty (sp?) helped me out. She had a special tool to remove the bell shaped backings from my initial piercing (which made me feel better that I couldn't get them out on my own). It was seamless and didn't hurt at all. I ended up purchasing a little earring case and a new cleanser spray and was in and out within 15 minutes. Thanks Rowan! read more

Good spot but expensive. At Rowan, they only have nurses do the piercings. I'm not sure if that really matters but it is nice to know a health professional is there in case something bad happens.... My 8 year old and I stopped into Rowan as a walk in. The place is cute and all the earrings are displayed as well as pricing info. There are two chairs in the back for the piercings. We were greeted by the girl up front when we walked in and asked if we had an appt. She said there were two appts scheduled ahead of us and asked us to go online to make an appt. I thought that was odd but no biggie. I asked the girl up front if the nurse could use the needle to pierce my daughter's ears instead of the gun since you can choose. I heard the needle is less damaging and painful than the gun so I wanted my daughter to have a good experience. The girl said sure but the nurse will check to make sure her lobes were compatible with the needle piercing. Nurse Naomi was nice and explained to my daughter what she was going to do. She did the whole sterilization and marker dotting for the piercing placement. Then she whipped out the gun and did a countdown. I was surprised to see the gun bc I asked for the needle piercing. But it was too late for me to say anything. At least it went well, my daughter said it was burning at first but it went away. Two days later, her piercings are doing well with no infections or irritations. So I don't know what the going rate is with kid ear piercings but wow this is pricey. It cost more than my own ear piercings. $50 for the two piecings, $60 for the little pink flower earrings, $20 for the cleaner ( you can get something cheaper for under $10 from Walgreens, $10.79 for tax and tip. My total was $160!!! *crying*.... read more

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We are Rowan girls through and through. My daughter had her ears pierced as a baby, but after one of her earrings got caught on her pillow as a toddler and tore out, she swore she would never get her ears pierced again. Fast forward to age 11, she walked into Rowan, fell in love with the adorable space, and decided not only to get her ears re-pierced, but to get her doubles too. Apparently, like her mama, we don't do just one piercing. The nurses are amazing, and the staff is always so warm and friendly. They make the entire experience feel fun, safe, and special. After spending an unexpected week in the hospital and having to remove all of my jewelry for multiple MRIs, I was so grateful for Rowan's incredible policy. If you need to remove your jewelry within 30 days, they'll reinsert it or re-pierce if needed at no extra charge. My best Mother's Day surprise was my husband gifting me a hidden helix after such a tough week. It was the perfect bright spot to end a hard season. Also get yourself the piercing pillow + spray you will thank me later We love you, Rowan! read more

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We brought our 14 year daughter to get her second holes pierced and had the best experience! The nurse explained our options and they had a huge selection of earrings. My daughter was all smiles the entire time and she said it didn't even hurt at all. Such a great concept! read more

Rowan SanTan Village - Jewelry Near Me - Gilbert, Arizona

I would not recommend this place. My daughter paid $170 to have my granddaughter's ears pierced because we were told the earrings were high quality and had locking backs designed to stay securely in place. Within just a few months, one of the earrings had fallen out, even though they had never been removed or changed since the piercing. When we contacted the company, they refused to stand behind their product or offer a satisfactory solution. Had we known the earrings would not remain secure on a toddler and that the company would not support its own product, we never would have paid such a premium price. We expected better quality and better customer service for what we paid. read more

Overall, I had a great experience as a first timer at Rowan. They got me in the same day but apps are recommended. The staff fully informed me of the entire cost ahead of time. The downside is there is not a vast selection of earrings. The process was painless quick and easy read more

Rowan SanTan Village - Jewelry Near Me - Gilbert, Arizona

My 7 year old daughter got her ears pierced for the first time. The piercer was GREAT. So kind and gentle. Explained everything and spoke to my daughter. BUT, the cashier was so incredibly unfriendly and just had the worst stink face and bad attitude. Should not be working in costumer service AT ALL. Really put a downer on the experience. Sad. read more

Rowan SanTan Village - Jewelry Near Me - Gilbert, Arizona

Jess is an amazing piercer! I brought my five year old in on her birthday for her first lobe piercing and Jess was so careful and kind! She explained everything very well along the way so we all knew what to expect. She also pierced me the same day and offered to check if any of my past piercings were still open which such a fun surprise! I will definitely be back to have pierce us again! Now, Emma truly went above and beyond in a way I've never experienced before. My 6 year old son has ADHD and is very impulsive. We didn't want to leave him out of the experience but he was being quite the handful. Both Emma and Jess were very understanding and patient with us, but Emma made my son part of the experience and included him in on different tasks like filling up hair ties and other things, which kept him busy and made him feel important. I just can't say enough great things about our experience and I'm very grateful to have walked out feeling supported and cared for. Thank you that team! I'm beyond grateful to them both! read more

Rowan SanTan Village - Jewelry Near Me - Gilbert, Arizona

Today I brought in my 7 month old baby to have her ears pierced. Mary Ann was such a sweet nurse and did an amazing job! She redid her marking several times to assure it was in the perfect placement. Once it was time for the teal piercing she did both ears in less than 30 seconds! This eased my mamma heart as the tears only lasted maybe 1 minute! Ears look so cute and we had a great experience with Mary Ann! read more

Rowan SanTan Village - Baby's pierced ear - Jewelry Near Me - Gilbert, Arizona

So incredibly sweet and patient with our 5 year old! A little behind schedule but such great customer service and environment we didn't mind waiting :) read more

I am usually NOT a person to give bad reviews, but my experience was awful. They pierced my conch and that one was okay. It has been painful for a while but that might just be normal. I do not remember the piercer I had, but she was not very friendly. All I know is she has glasses and brown hair. I went in a second time and I booked and asked for a mid helix and she gave me an upper lobe. And it has healed horribly. It's been months and right from when she did it I could tell it was crooked. I took it out recently to clean it and it immediately started bleeding everywhere. It took me fifteen minutes to get the earring back in because it was very painful and crooked and I could not find the other side. She also did not tell me I needed to come in for a downsize. I was new to piercings so I did not know you had to get a downsize in order for it to heal properly. Piercings are expensive and not only did I have a bad experience, a painful, slow, and incorrect healing process, but I ALSO did not even get the piercing I wanted. I don't think this should affect the entire business but I did not have a good experience with that piercer. read more

I genuinely regret ever walking into Rowan, and I'm writing this so that nobody else has to go through what I did. If you're thinking of getting your ears pierced here -- don't. Just don't. I got my ears pierced at the SanTan Village Rowan location on July 12th, 2025, and I expected a clean, professional, and safe experience. That's literally their entire brand -- "piercing with care," claiming to be gentle, medically supervised, and perfect for sensitive ears. That is NOT what I got. Everything seemed fine at first, but after a couple weeks, my ear became painfully swollen -- I'm talking visibly inflamed, uncomfortable to the touch, and so sensitive that sleeping on that side was out of the question. Then came the pus and blood, and not just a little. It was bad enough that I felt scared. I take care of myself, followed all aftercare steps to a T, and still ended up with what looked like a full-on infection. So I did the responsible thing -- I went back. That's when they gave me a longer post, supposedly to give my ear more space. But that didn't help either. The new post was obnoxiously long, stuck out awkwardly, and made everything feel worse, not better. The piercing was clearly not doing well, and their "solution" felt like a band-aid on a much bigger problem. But honestly? The worst part wasn't even the physical pain. It was how I was treated when I reached out for help. I called Rowan and spoke with a nurse named Priscilla, and I have NEVER experienced such cold, rude, and unprofessional behavior from someone in a "care" role. I was literally calling in pain and distress, and she made me feel like I was an inconvenience -- like I was bothering her. No empathy, no reassurance, not even basic kindness. Just attitude and dismissiveness. She talked over me, brushed off my concerns, and made me feel like my reaction wasn't valid -- even though there was blood and pus coming out of my ear. The combination of physical discomfort and emotional disregard made this entire experience feel traumatic. I walked into Rowan trusting their brand, their process, and their people -- and I walked away hurt, dismissed, and deeply disappointed. They make a LOT of noise online about being "different" from mall piercers. But at least at the mall, you know what to expect. Rowan pretends to be something better -- medical-grade, clean, ethical -- and they are NOT living up to that promise. Let's be honest: this company is focused on image over actual care. Once you hand over your money, the customer service goes downhill fast. There is no follow-through. No ownership. No genuine concern for what you're going through once they've already pierced you. If you're considering Rowan for yourself, your child, or a friend -- please don't make the same mistake I did. I would never recommend this place to anyone. In fact, I'd actively warn people to stay away. You deserve better. Your body deserves better. Your health, your comfort, and your peace of mind deserve better. Rowan failed on every level -- and I hope this review helps someone avoid the same experience. read more

Rowan SanTan Village - also disgusting! - Jewelry Near Me - Gilbert, Arizona

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Amazing experience!!!!! Nurse Priscilla was so sweet and confident. I had got about a month previous to Claire's and my little one freaked. Her experience at Rowan was amazing since Priscilla was so patient and gentle with lollipops, stickers, dots, etc. it was amazing!! It is expensive but worth it. read more

Rowan SanTan Village - Jewelry Near Me - Gilbert, Arizona

We walked in with our twins (a boy and a girl). We already felt comfortable that Rowan offered device and needle options and they are done by nurse practitioners (it's psychology, but big reason why I chose this business). The receptionist was very assuring with her information. Then nurse Priscilla came next to us and she started to explain to my son. She was good with the kids. Both of my kids are very talkative :) I love that their prices are reasonable and both kids got their ears pierced tandem (both lopes at the same time). I recommend Rowan. read more

Bottom line up front! Terrible place, and service. Rude people and Nor good customer service .we were not happy with anything about this place. My daughter was excited for her second ear piercing but it turned out to be worst experience . They advertise to much employ professional nurses and I was happy to pay little more for this reason . First it was way off from where it was supposed to be and plus in two weeks it got infected. I will also in both ears. They used long earring backs so it irritated so much. We went to another location and they said they want to take off the rings and also they want it healed and they will pierce a new one. She has huge bumps now. I don't recommend this location read more

I brought my 4 month old daughter to get her ears pierced and didn't have the best experience. Upon entry, I didn't feel very welcomed. They pierced my daughter's ears and it was WAY out of place. I left and I wasn't happy with the work. I went back in and I was freshly post partum so I was crying because I was upset and the nurse that pierced her ears did not apologize once and she was laughing in the back while I was crying to the other nurse who was also pretty rude but more understanding. She they told me to come back the next day to fix it. They re-pierced it the next day and refunded me which I appreciate. But for nurses, you would think they would be more compassionate...they were pretty rude. & on top of that, they double charged me. My daughter is 11 months today, and they're still WAY OFF. Sad she's going to need to fix it in the future. read more

Rowan SanTan Village - Jewelry Near Me - Gilbert, Arizona

Jessica was fantastic! She was very kind, professional, and clean. She helped my daughter feel comfortable and confident, despite the nerves she had before. After the piercing was done, my daughter was feeling very emotional and Jessica encouraged her to feel her emotions and that crying was OK. But also kept telling her how brave she was. The service here is unmatched. We will absolutely be back! read more

Rowan SanTan Village - Pierced ears - Jewelry Near Me - Gilbert, Arizona

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So ridiculously overpriced and not worth it! There are so many small piercing shops who will get you pierced perfectly omits what they are trained for the "nurses" literally go through the same training as anybody who does piercing so really you're only paying for the name read more

Overpriced, no transparency on the cost of earrings or service, they ask for a tip on the entire bill not the service, they require you to have a long post on helix earrings then charge you $25 when you have to come and get a shorter post and don't tell you until you are already pierced, they didn't explain the aftercare until you were pierced and they charge $20 for an aftercare spray that is literally saline solution, and to get in you need to set an appointment even if it's a walk in. read more

Jacklyn & Naomi were there tonight, helping my daughter get her second piercings. The process was so smooth and as enjoyable (as one can expect when someone has a large object piercing your skin.) The shop is bright and clean, and the piercings are all done by nurses so you know you're in good hands. read more

Rowan SanTan Village - Jewelry Near Me - Gilbert, Arizona

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Took my three month old daughter to get her ears pierced, it went smooth and quick! The girls there seemed knowledgeable.

I was really hoping I was gonna like Rowan. Earrings are extremely hard to put in extremely hard to take out . For expensive earrings , I just wish I could wear them with out leaving me in tears of frustration haha. Tried returning them but they can't take them back. Not the friendliest of staff. When I walked in the store, I leave often feeling stupid for walking in asking and something as simple of if I can get help switching my earrings out. So that kind of sucks. read more

I have been to this location twice now, and both times I have been incredibly frustrated by how the front desk has approached our appointments. The first time we were there, she was offering little to no guidance, even though I was asking lots of questions about which options both of my daughters would have. The nurses that pierced my daughter's ears were wonderful, and said that we could come back anytime and that the nurses would change out the girls earrings for them. I stopped in today to have them change my earring, as well as my daughters, and the front desk woman basically shut me down and told me I should just do everything at home. I will not be back. read more

I walked in there today wanting to get a helix piercing wanting to get more information about the pricing it's self. When I walked in all the workers where sitting on the ground on there phones. When ones approaches me I explain to her my questions she was very very rude referring to me that I could not afford the pricing with the way she was talking down to me she gave me things to hold up to my ears and I kept talking and she proceeded to walk away and go stand behind the counter I decided to leave feeling like a pain to them. I was just curious and I wanted to get the prircing there I will never go there again!!! read more

Staff was knowledgeable, friendly and professional. Large jewelry selection, prices match the quality.

They recently pierced my 4 year olds ears and everything was great. They had two employees there to pierce both ears at once, she didn't even cry. It was a great experience. read more

I got two piercings here - one on my flat and a mid-helix. Had a great experience, they didn't hurt at all and have healed beautifully. I've gotten 7 other piercings and they've almost all gotten infected, but not these! Their cleaning solution is amazing and the two girls who did my piercings were amazing. I won't go anywhere else ever again!! read more

Girl working front was rude. Didn't greet me when I came inside and then stated her opinion on not needing the service before bringing out the nurse. The nurse who pierced my ears was sweet and saw how my lobes had closed and needed to be redone. Sadly the cashier made me feel like a burden for making an appointment there. Hopefully they have hired friendlier staff since last year. read more

Experience was so terrible, I literally made this yelp account to urge everyone to avoid this place at all costs. I was so excited to try this place! I've seen so many ads for it, and it looked so cute inside! My little sister was so excited to get her ears pierced for her birthday, and unfortunately I told her to try this place. When we walked in, instead of welcoming us with a smile or greeting, the front desk girl said "do you have an appointment" in a rude and annoyed way (mind you, the front door says walk ins welcomed -- and there was no one in the store) -- so we said we didn't have an appointment yet, and she said "you can look online if we have anything else open today" all of this was said while walking away from us; she didn't smile once while engaging with us. There was absolutely no warm welcome or fun environment like the ads for this place suggests. Unfortunately, since the front desk girl was the immediate point of contact, and basically our first experience with the store, I would never come back. read more

Disappointed I have to write this because I've been to many Rowan's in Cali, Texas, Chicago. It's where I normally get pierced even the one at the quarter is really good. I came here to buy new jewelry and get it changed. It took her at least 15 minutes to change a piercing I had for over 2 years I started bleeding really bad. Also I think the hoop she chose is too small. Needless to say Ive had the new jewelry almost a year (in August) and it's still so infected. I have so many issues with it definitely wish I didn't come here for new jewelry and the change. It shouldn't haven't taken her that long to change it. read more

My friend and I walked in each for a cartilage piercing and we were directed to be with one piercer. She helped us for about 5 minutes and walked away to help everyone else, she talked with a customer for 15 minutes and then proceeded to talk to another while we were still waiting for her to set up her station to pierce our ears. This was frustrating because the second employee was a lot quicker and seemed to be on top of things. Throughout getting pierced she stepped away multiple times and was very distracted piercing me as well as my friend. I do already have another cartilage piercing which never got infected or bled but when she pierced my ear I bled a very substantial amount and I now have swollen lymph nodes due to the infection from the piercing which I clean daily. read more

I got my babygirls ears pierced here and it was a pleasant & sanitary experience would highly recommend to stay away from the "mall kiosks" and stick to an established studio with professional nursing staff. read more

Rowan SanTan Village - Thank you for the lovely experience, excellent piercing placement and patience with a new mom of a 3 month old. - Jewelry Near Me - Gilbert, Arizona

I had a piercing done 3 months ago and continue to have problems with it. I have had to do two rounds of antibiotics, possibly more to come given that it does not seem to want to heal. The staff has a very nonchalant attitude from the beginning. read more