Today is 1/28/24. If I could give a lower rating than 1 star I would.
Bruce Rountree, owner of Rountree Home Services based in Nashua NH was PAID IN FULL and DID NOT COMPLETE MY JOB AT MY HOUSE. Bruce, personally, made promises to me directly and just did not keep them. Bruce personally promised to return in January 2023 to "finish up". Bruce was already completely 100% paid in full. I never heard from Bruce again.
I emailed, texted, called, and also emailed Bruce via Thumbtack which is where I found him in July 2022. Bruce never returned any of my communication. I waited months hoping he would and I also really didn't want to have to go as far as writing a poor review and filing at small claims court.
The job was at a minimum of $50K. That's a minimum. The estimate for the job that I contacted Bruce for was about $3500.00. The job grew substantially. Bruce bragged about how "you'll never have to call another contractor to fix our work".
Bruce ALWAYS wanted to be paid immediately every week BEFORE each new part of the job was even completed. I trusted Bruce and so I did exactly what he asked. I never missed a payment.
A few months ago because of complications in the bathroom work that Bruce did, I had to call another contractor because of serious problems in the bathroom. My new $3800.00 bathtub, the shower, walls around the tub/shower, floor, and plumbing all have to be redone because if it isn't I'll have a "WATER" problem and "MOLD".
I have no receipts, or warranties, from Bruce for the tub or the $4000.00 dehumidifier Bruce bought and installed. I have no recourse if something goes wrong with them.
Sure, at the start of the job, Bruce was nice, and polite and kept saying over and over again "my reputation is everything". However, towards the end of the job things changed Bruce had problems with being able to staff the job, he also had to redo work because when he did have people helping they didn't do what they were supposed to, it started to "feel" like he was rushing and I specifically said please don't "cut any corners as you're getting to the end".
This isn't okay and Bruce shouldn't be allowed to get away with this.
I'm going to "try" to include a couple of photos of how my house was left.
I hope you'll be able to see the photos. read more