Had a bad experience with this company.
They came out for a bid, and was very prompt and professional. We decided to hire them in building a simple privacy fence for us. They gave me a start date of 5/9. A week before the install date they contacted me to let me know they had to cancel and rescheduled me for the end of the month, that was not a big deal. Then, three days ago they contact me again, saying they can install on the original date of 5/9 after all. This was still not a big deal, but I had to juggle a lot of things to include getting my wife a place to sleep as she is a night shift ER nurse so she can't sleep in the day when they work and was between her shifts. I also had to get my dogs to a kennel so they wouldn't bark at the crew all day long. I took the day off since I work 24 hour shifts so I could be there to let the crew in to get started. I also had to speak with all 5 of my neighbors I shared this fence with the make sure they where aware they would not have a fence for two days, etc.
On 5/9 I got up early, and got everything ready and the wife and dogs off, and no one showed. I waited until 10am before I had to contact Brent who was unaware of the issue and advised me he didn't know why no one was there but was attempting to get a hold of the contractor who they asked to do the install. I was under the impression they had their own crews, but I guess they used a contractor this time as I assume this was a smaller project for them. By 2:30 Brent advised me that they had never been able to get a hold of the guy who was to do my install and that they could not get anyone out to me today, making my day and all my arrangements I made useless. Needless to say I was quite upset. Brent was apologetic, but didn't really have any answers nor solutions for me, just blamed this unknown contractor they somehow could never get a hold of. I had no choice but to cancel my contract and get my %50 down refunded to me
The next morning Mark came to our home to give back my deposit and apologize. As angry I was about the situation I will say it was nice for them to return my money so fast. What boggled my mind was Mark's response to me when returning my check was "I wish you had told us you took the day off work". I don't know what me taking the day off of work has to do with them meeting an arranged install date, but I guess if you have a fence built by them make sure to tell them you are taking the day off of work, it will help them make the install date, or something?
Overall I think Mark and his company are decent and honest people. They need to probably hire more reliable contractors if they are going to put their reputation on the line like that. Thanks for wasting my money and more importantly, my time. read more