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    Roughstock Construction

    5.0 (1 review)
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    Services - Roughstock Construction

    Masonry/concrete sealing

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    Liquid FX Pools

    Liquid FX Pools

    (12 reviews)

    It's been a few years since Liquid FX built my pool (during the Pandemic). Given that enough time…read morehas passed to gauge the build quality and their responsiveness to any issues and warranty calls, I figure it's time for a review. They did a good job and built what exactly what I wanted. Here's the run-down on the details: Sales and Design Process Our sales person/designer and Mike, the owner, were both great. They had excellent ideas and advice, didn't try to force us into building something they've built before, were open to anything we wanted to do, and were responsive. They were creative and very excited about the design process and clearly wanted to build something cool. Five stars. Responsiveness and Reachability This is where Liquid Fx really shines. Not only can you call their main number, but they give you nearly everyone's cell numbers. When something goes wrong or you have a question, they immediately pick up or answer your text and address the issue. I appreciated this. Five stars. Scheduling of Workers and Subs This was good. There was a week or two when not much, if anything, went on. A few things slipped through the cracks here and there or had to be rescheduled at the last minute. But, for the most part, they stayed on schedule. Probably wasn't easy for them during COVID. Four stars. Project Management I must have heard four or five times from an employee or sub, "I wish someone had told me that." That's not something I wanted to hear. From having the wrong plans on site the first day of the dig, to things that we agreed on that weren't in the final plan, to forgetting to re-route the drainage and lay some irrigation pipes prior to pouring concrete, to scheduling the final inspection prior to re-installing the fence, there were a number of issues that better project management and internal communication would have prevented. But, to their credit, they remedied everything and made everything right. Three stars. Project Inspection / Quality Control During Build Things started out great here, but fell off as the build went on. A handful of things were either not installed, installed wrong, or missed. And these things weren't discovered until well after the pool was built and filled. A thorough inspection by a project manager/inspector would have prevented these things from being issues. But, again to their credit, everything was fixed with a call or text. Three stars. Quality of Subs Their subs were all polite, hard-working, and most (except for the initial wall-builders) kept a clean jobsite. The concrete sub, a father-and-son team, were especially great. They did exquisite work, were very flexible with design changes during the process, and were a pleasure to work with. Four stars. Making Things Right I don't know what I can say that I didn't already say. They stood behind their work, were responsive to issues, and I ended up with a fantastic pool that is exactly what I wanted. Five stars. Warranty and Requests After the Build You really don't get to know if the pre-sale sincerity of a contractor is the real thing until after the build is done and they have your money. When our heat-pump died during the warranty period, an upgraded model was promptly installed. When a part failed in the system after the warranty, Nick and his crew not only diagnosed the problem and fixed it for no-charge, they spent a great deal of time and effort reengineering it so it was better than the manufacturers design, ensuring that I wouldn't have the same problem again. I appreciate that they stand behind their work and it didn't take herculean efforts to get things resolved. Five stars. The Bottom Line I love my pool and was generally happy with the process. My advice to anyone hiring Liquid Fx (or any pool contractor, for that matter) is to stay on top of things, educate yourself about the process and the products they're installing, check their work, inspect your own project daily, and let them know promptly when something isn't right. If you have a contractor like Liquid Fx that stands behind their work, they'll make sure they get it right and you'll get exactly what you wanted. If I had to do it all over, would I hire Liquid Fx again? Yes, I would.

    I had a pool built by Liquid FX approximately 3 years ago. Everythingwas fine until recently…read more The pool developed a small hole about the size of a pencil eraser. Out of the hole came rust which stained the pool. I called Liquid FX about the problem, it has now been two weeks with no information about fixing the pool and the company now does not return my calls. I feel they are now just ignoring me. I now am in the process of getting bids to repair the pool and will be filling a small claim case against them as soon as I get estimates. In my estimation this is not a way to run a company and now I am in the process of seeking relief thru the court system. I cannot now recommend this company. I got a call from the owner this morning. He stated that he has been out town for two weeks but they will be out soon to look at the problem.

    New Gen Concrete

    New Gen Concrete

    (15 reviews)

    There's a reason why they are the cheapest…read more August 2025 I hired New Gen Concrete to extend my driveway. Sergio the owner said they were booked until September. He put me in the schedule for Saturday September 13th. I called him to confirm on Friday the 12th and he said they would have to push to the following Friday. The 17th the excavator guy came out to remove the lawn. After he was done I messaged Sergio and asked if I should cap the sprinklers. He responded and said they will cap/relocate them. They came to prep and pour on the 19th. Before they poured I asked one of his workers if they capped all the sprinklers and he said yeah. After they poured I paid Sergio for the job the same day. The morning of the 20th I turn on my sprinkler and I have a geyser in the middle of my driveway. I messaged Sergio and told him. He said he will send his lawn guy out. The lawn guy came out and said there is nothing he can do that would be cheaper than removing a scetion of the concrete to cap the pipe. This was because the sprinkler pipes run under the driveway from the other side of the property to the grass. Sergio said that he would remove an old section of my driveway to cap the sprinkler, and repour that section with dowels included. He said he would come the following Friday or Saturday to complete the job but he never showed up. From October until now (March) I have made numerous attemps to get him back out here. If I could get in touch with Sergio (which was rare) he always said he would come the following Friday or Saturday but then never show up. Finally the past couple months Sergio has not answered my phone calls or responded to my text messages at all. Now I'm stuck with a sprinkler system that doesnt work. On top of all that, the corners of the new pad are starting to crack and fall apart. Save yourself the headache and go with a company that has integrity and stands by their work, and doesn't make rookie mistakes like forgetting to cap a sprinkler.

    I hired New Gen to come out and pour cement and some artificial turf. They came out as scheduled…read moreand started, everything was going as scheduled, they excavated and framed for cement. The cement was poured and came out great. It was time for the turf so he requested payments that came out to the total minus one thousand. Since they were doing a good job so far I didn't think anything of it. Since then I was ghosted and when I contacted him there was excuses after excuses why he couldn't finish. Finally after three months of this I threatened with filling charges he said he would refund some of the money but only offered a small portion of it back. It's going to cost three times that amount to finish. He left it with piles of rubble and dangerous dips around walking areas.

    Roughstock Construction - masonry_concrete - Updated May 2026

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