Have hired them 2 times and had great timely service. One time was in a holiday even. They got the job done and have not had issues since!

I called and scheduled service for a weekend day. That day I called again at 4pm to check if they will still come and they told me that I don't have an appointment with them and that it must have been my mistake. I double checked my phone logs to ensure that I called the right company. There was no interest to support such as scheduling for the next day, but the person kept telling me that it must be my mistake and cannot be his. read more

I had them come out in August for the shower backing up into the basement drain (and sewage), happened again in October and I paid them again. Then called in December for the same problem and they refused to guarantee their work. I've used them exclusively for 20 years and never again. read more

Requested services from them on two separate occasions. Both times very fast and professional. Contacted many plumbers, and they were able to provide me the fastest accommodation with comparable pricing. Would definitely request them again in the future. read more

Terrible. I called them for my 86-year old mother. Her condo had a leak in the basement. First tech showed up and without even much investigation said we needed a "leak detection" specialist to locate leak. After paying this company $400-plus, they marked where the leak was and roto-rooter came back and discovered that, oops leak isn't there. They tore out moms drywall in her kitchen first. They also told her her furnace had to be moved to get to the pipe. I was beyond confused and called to speak to the plumber, but no one ever called back. In the end, we hired a master plumber to take care of the job. The furnace didn't need to be moved. My elderly mom wrote them two checks for over $400, plus leak detection company and all she got was her kitchen torn apart. Mickey Mouse operation here read more

Roto-Rooter - Her kitchen after roto-rooter - Plumbing Near Me - Ypsilanti, Michigan

It is usually due to unfortunate circumstances that you're calling for a plumber. I imagine it is always due to unfortunate circumstances that you're calling for a plumber unless you know one personally and the call is unrelated to their profession. We've recently had to call for help with the kitchen sink, between a clog and also frozen pipes. Not only was Roto Roofer able to accommodate our work schedules with evening visits (after hours fee) and a Saturday (no after hours fee), which was appreciated, we were consistently given great customer service by the technicians. Extra points for not only being great at your job but also very friendly and absolutely willing to engage in Q&A and explain some "why" for us. If like to particularly call out Zach for his exceptional help. Based on our experiences, is recommend Roto if you have the need. read more

My problem was I turned on the outdoor faucet in the early spring and the pipe in the basement going to the faucet burst. I called the plumbing company I normally use and they asked if it was an "emergency", I said no because I didn't want to be charged double to come out that day. So, it would be a week. I decided to call other plumbers to see if someone can come sooner. I called Roto Rooter and they could come the next day. I emailed them some pictures of the job ( even though it was probably a routine job for them). They came out on time. Took about an hour. The price is probably the same OR cheaper than the person I usually use. The trip charge was $15 less than the plumber I normally use. However, their labor warranty is 6 months compared to only 90 days from the other plumber. While I still like my other plumber, I now have another plumber I can trust and use again if I need someone sooner. My job cost a little over $200. I figure, anytime a plumber comes out, it's going to be at least $200. read more

My hot water heater started to leak. Roto Rooter was prompt to respond, their pricing for a replacement was competitive. They replaced it the next day. Kevin did a great job in replacing the water heater including fashioning copper pipes to replace the old pvc ones. read more

Shane was a very professional and expert plumber who came to our home to fix an issue with a plumbing issue in the basement. It was done quickly and cleanly and for an affordable price too. Would definitely recommend him again to anyone who needs service. read more

I have used them twice. First time was to replace orange berg from the house to the street. Second was to clear a clogged drain 25 feet down the kitchen sink. They were professional, timely, and efficient. Both jobs were done years ago and neither has had issues! read more

Kevin and Mike came today to replace / dig out our old pipes. Not only did they complete the job in a timely manner, they replanted our five bushes and placed our pavers back while it was raining. They did an amazing job and we would highly recommend them! read more

Joe was awesome. Cost was more than fair. I will use their services in the future. Great response time to set up an appointment. He arrived on time, with a 20 minute heads up phone call. Job was done very quickly and professionally, even with me asking 100 questions along the way. Joe also inspected two other areas of my home that will need repair soon, and gave me very detailed recommendations for how to get these things fixed in a cost-effective manner. That professional opinion is very valuable and highly appreciated. read more

I received several quotes for a plumbing issue, ranging from $5000 and lots of work to a clean out of the clean out at a fraction of the original estimate, and no repairs required. The honesty, the prompt response and the quality all equal excellence. I am grateful Dave and Josh fixed my problem. Thank you Roto-Rooter. PS-I still remember the Roto-Rooter jingle from when I was a girl (it was a minute ago) but this is a 40 year old family owned business, from that franchise. It's obvious they are family owned and operated, and as a customer, I felt that family vibe. read more

We hired a company twice over the past few months to assist with water back-up from our basement sewer drain. In one case, the 'professional' claimed the water was not connected to the house sewer system, and the water was from outside - what??? Another company 'cleared' the drain, said they couldn't get a camera in there (??), left a terrible mess in our basement and we had another back-up days later. We hired Roto-Rooter yesterday. They cleared the drain, sent a camera down to diagnose / locate any issues, sprayed out sediment, and cleaned up after themselves. They were knowledgeable, providing information and solutions that made sense. We are so relieved, and appreciative! read more

I had a horrendous clogged drain (laundry machine problem, not toilet-related) and my sinks were backing up/draining slowly. When the sinks started to overflow, the clogged drain became emergent. I initially called Edwards plumbing, but after hours of work they failed to remove the stubborn clog (see my review for more details about that experience). Roto-Rooter was able to come the same evening of the day I called. They sent two experienced plumbers and within 45 minutes the drain was cleared. I was charged several hundred dollars for this, but I thought the price worth it considering the clog had defeated another plumber's best efforts. I learned that Roto-Rooter is the company that my building hires for external plumbing issues, which further increases my confidence in them. I will definitely call them for any future plumbing issues. read more

Gave us a 4 hour time frame and no one showed up. I had to call dispatch and they told me they couldn't give me an estimated time. I don't see why companies give your customers a 4 hour time block if they can't even commit to it. Now our whole day is wasted waiting on service. read more

I have used Roto Rooter on several different occassions, both personally and professionally. The previous review is correct, Orangeburg is a huge issue in this area and I use Roto Rooter pretty exclusively for my clients (I am an Ann Arbor Realtor) buying or selling homes of the Orangeburg era. I also use them for general plumbing issues, i.e. toilet leak or bad drain smell. I have found in every instance they are professional, knowledgeable and honest. They are competively priced and do a great job! Finally, I have never seen a buttcrack on any of their plumbers! :0 read more

Problem with drainage in our new house. Keith worked hard in our convoluted drainage pipe to get things working again!! Nice guy and nice job! read more

I have used them in the past, as well as just today. Zack was the tech, he was extremely punctual, polite, clean and knowledgeable. We had tree roots in our main sewer today which he quickly and efficiently addressed. I would definitely recommend them. read more

I had a blockage of my main sewer line out to the road and called Roto-Rooter. They arranged to have someone out the next day on 10/30/2017. Paul Smith was the service technician and he was amazing. Very friendly and was not annoyed at all when I asked questions about my problem and his thoughts on how to fix it. Also, when I asked a lot of questions about the equipment etc. I wanted to learn as much as I could about the issue that I was having and Paul was more than helpful. The job was a great success. He used the large snake and cut about 15 ft of roots out of the pipe. It took about 20-30 minutes to cut through it all and it looked physically exhausting having to ram the snake down the pipe and pull it back repeatedly but Paul never complained. His diligence and hard work saved me hundreds of dollars by having to dig a hole and repair the pipe. Other may have given up and just said I needed another solution but Paul put in the extra effort to get the job done. We had a good conversation during that time while he was working so hard too. He was very personable. Oh, and did I mention it started raining while he was working too? A+ service. I hope to not have to call again soon but if I do have any other trouble, I know exactly who I'm calling. Thank you! read more

We had a bad main sewer line stoppage. I spent hours trying to fix this myself with a snake and various devices. I called and in about an hour and a half the gentleman arrived. He was very pleasant and professional. He cut through the tree roots and has the water flowing. I was pleasantly surprised when he handed me the bill. He had to drive over an hour to reach us a few cities over and charged me $5 for fuel. The charge for the service was $280 which is ballpark to what other plumbers quoted me and they weren't able to get here so quickly. He performed the usual upsell attempt for service offerings and protectant products. His sales method was informative and very low pressure. I won't be hesitant to call them again for future service. read more

Roto-Rooter was able to get someone out to my house right away and the technician, Brian, did a great job explaining everything that was being done and delivering great service. No more sewer back up and everything is running freely through the plumbing system! read more

We had a main drain backup on a Saturday night. We called the central Ann Arbor number and got a call back from the service person within five or ten minutes, had him at the door within 45, and he was gone with the drain cleared within another 45 minutes. This was the second time we've used RR over the years and both experiences have been great. read more

Our regular plumber recommended this service for clearing out the house sewer lines. Within hours Zach was on-site, actually ahead of their promised time. He cleared and cleaned the entire system and cleaned up after. Zach took the time to explain in detail everything he was doing, and gave us suggestions for minimizing future problems. He was efficient and courteous - we could not have asked for more! read more

Jan.24,2012 Roto - Rooter: Anyone in the Ann Arbor area with a home built prior to the mid 60's probably has a sewer system made from orangeberg. The life time of that process can be relatively short, on the west side just look around at the lawns being dug up and you will get an idea. Imagine our surprise as we got educated when ours collapsed a few days ago and then discovered the huge expense to repair the system. Enter Roto-Rooter! When I called them expecting a warranty return from cleaning the line in November (which by the way is 90 day's slightly longer then most) and guessing the willow tree next door got thirsty again I was not concerned. They responded within the hour with a no hassle attitude. Problem 1 - at around 100 ft the snake (that's what they call those augur type things) hit something and it was difficult to return the snake to its rightful home. Problem 2 - lets run a camera and see what's what - low and behold we see water filling up the pipe again and something we can't decide on. Call in reinforcements - a second Roto-Rooter guy! Conclusion; ORANGEBERG the culprit of discontent in neighborhoods from sea to shining sea. Enter the Roto-Rooter boss now we have 3 trucks, its cold as the sun has gone down and a crisis as we discover I may not be able to shave in the morning. However they did break through the line enough to allow minimum usage and no hotel bills, did I mention it was really cold. Quote for repair - Ugh not good - but technology is a wonderful thing I am on a search and rescue mission. The process my now life long friends use is called pipe busting and ends up with a hole near the house and one near the road. This is where they will pull a pipe made from a highly staple composite while basically pressuring the old pipe into the surrounding ground (think stent) and forever solving outdoor plumbing issues, well sewer line issues anyway, no trenching. My research shows a long term cost advantage with the process verses trenching and is highly recommended. After working with these guys all day (actually watching these guys work) I learned that the team hired to do the job not only know what they are doing but have the method almost down to a science and that boss I mentioned earlier, David, was right there, in the mud with his people making it happen. Pretty refreshing to take that shower after they left to warm up - did I mention it was cold out. Jack and Lynn read more

I used roto-rooter to come clear out my shower drain on 9/5/13. I was fed up with only getting temporary results with pouring drano down my drain so I decided to have someone come clear it out. They ran a line down and unclogged the drain for $205 total including a $30 travel fee which I thought was completely excessive given that they're based in Ypsilanti and I'm in downtown Ann Arbor. But they seemed to have fixed the problem and I was happy...until today, 10/25/13, when my shower was clogged again. Of course their warranty was only 30 days so I'd have to pay 200 again even though it's been less than 2 months since they came. I give them one star because they overcharge and didn't give me any better results than a $7 bottle of drano. read more

Tech came out and ran rooter through sink and clean out. Said must be a pipe collapsed. Keep running water until he flooded our hallway. Didn't even ask if he could help clean it up. Just left the smelly water and packed up. Really not very professional. Won't call them again. read more

Our basement was flooded on December 2nd and Joe came in and installed a new sump pump. He didn't want to give us warranty because he said that the pit was not deep enough and we need to remove the back-up pump to make more room for the actual pump. We asked him to come again a couple of weeks later to remove the back up pump. He did, but he never gave us warranty even though we did what he recommended. He never went outside to check the pipes that are connected to the pump either (we found out later that one of the pipes was broken causing the water to be pumped too close to the house). A week after he removed the back up pump we had a lot of rain and we were out of town. Our basement got flooded again!! This time it was way worse than the first time. Kevin from Roto-Rooter came this time (Joe was not on call that day-January 1st) and he said that the pump was not plugged in all the way. Can you imagine our frustration when the last person who plugged it in was Joe!!! And he and the company don't want to take any responsibility for this mistake. We have to pay thousands of dollars AGAIN to fix the basement. Kevin did go outside (unlike his colleague) and he was the one who discovered the broken pipe. Very disappointing. We are seriously considering suing the company because their incompetency is costing us thousand of $. What makes me really mad is the fact that they don't even want to take responsibility for their mistake. read more

I used Roto Rootter when my regular plumber was not available. It was a huge mistake. The first tech came out and cleared the outside drain. He was told that the toilet was backup so why he did the outside at a charge of $288.99 is a mystery to me. He worked for about 5 minutes and left. Tenant called me to say she was still having problems. I called Rooter back and they returned the next day and took the toilet off, snaked and called the problem solved at a $200.00 charged. Surprise I just got a call that the problem is still there.Roto Rooter is not worth the bother. I'm out of $500.00 and I'm right back where I started. Find someone else read more

I had a wonderful experience today! Zack came out as scheduled and talked me through the process. First he told me all the possible outcomes some more expensive than others and my options. My clog was connected to my sump pump. He used the camera found the problem and cleared the clog. I rely on Yelp for reviews so it's only right that I leave a review. I spent a little more than I wanted, but it was a positive experience none the less. I would recommend this company to a friend and use them again if I needed to. (Hopefully I never will ) read more

We wanted to schedule some routine maintenance and have our Sewer line cleaned out from the house to the main. The quote we got was extremely pricey for the service needed, as we were quoted almost 300 dollars for this. We ended up choosing another local business for about 1/3rd of this cost. 3 Star is due to the overpricing. Not due to the service. read more