I recently purchased a home and the home inspector recommended addressing a concerning looking main…read moresupply line. I reached out to Randal for a replacement quote with a picture, and at 10pm at night, he promptly provided me a detailed description of the piping, and explained that he had in fact been the one to conduct the work on this piping years in the past (I assume he remembered the job simply from the picture??). The supply line is not a concern, and the fitting in question was actually a runoff drain line that was not under pressure. Randal, then explained that as the new owner, the 10 year parts and labor warranty transfers to me. Thanks for the honest and detailed response at no charge!

Randal is an excellent Master Plumber. He knows what he is doing, explains things patiently, and…read morewhen on the phone or at your home, is respectful. But a great plumber is only good if you can get a response from them. I've been dealing with him for several years now. Consistently I've had to message repeatedly, call repeatedly. On occasion - as the first time I contacted him probably in 2023 - he answers the phone himself, and provides info on what he thinks the problem is. And he does phenomenal work. After a few years of being a good customer, patient, paying on time, never objecting to pricing, I **STILL** cannot get a response from him. One issue is that he's a one man show. It's him, or no one. His wife is lovely and accompanies him at times. Very knowledgeable herself. About 4 weeks ago I initiated contact and he responded immediately via text. Great, I thought. Then nothing. After a few more messages checking in, he said there was a family medical situation. I gave him space, and here we are two weeks and yet another text message to him later, and nothing. Nada. And still a leaking well tank. C'mon. Do better. We are done, hope you sort yourself out with other customers - I've seen several other people have had the same experience.

Fantastic service AC broke and they got a technician out to…read moremy house 1 hour after I called, he quickly found the issue and fixed it for a reasonable price. I'm pretty sure the tech's name was Tommy and he was extremely helpful and friendly. He also took the time to explain the issue and what he did to fix it.

Had Valley air come to do summer maintenance [$135.00] everything was working perfectly b4…read moreappointment A couple of days latter we went away when we came back we had a failure to communicate with outdoor unit fault code.I opened unit saw a wire not connected I pulled circuit breaker reconnected wire and it was good and tight [ power off]then I disconnected wire put circuit breaker back in Then I called them and told them there was a wire not connected on outside unit but did not want to connect it in case I was wrong. Ends up they come out again for no charge. A different tech came and told me that wire did need to be connected and when he did all was well. He told me the connection was very loose so he had to recrimp wire to make tight then left saying sorry this happened. As I said b4 when I connected wire it was very tight fitting. I believe 1st tech left wire barely connected so eventually it would come loose as it did Problem is if I did not catch this problem I could of been charged for a communication circuit board which would have been very expensive. The first tech knew that the wire had to be very tight to work properly and did not do so. So an unsuspecting customer could potentially have had to pay an expensive repair charge. Beware

I cannot put into words how disappointing this experience was. There was the initial meeting (aka…read morethe sales pitch) where David stated he is always on time and always cheaper than everyone. He quoted $1600 to run water lines from a soon to be installed water heater. I had a small project at another house that needed to be done first. Two visits from quality. The first David was an hour and a half late. Showed up and looked, quoted $250-270 and left but first made the comment he would count the visit as a free estimate. I had no reason to believe it wasn't a free estimate as all plumbers give that. Then the second visit, again over an hour and a half late, I text and asked when I could expect them. I was told one of his workers should have been here already. No notice, no update and certainly not notified this random stranger would be appearing at my door. Job was completed and the price tag went up. AFTER the fact I was notified. This morning I was supposed to have the original desperately needed plumbing completed. (It's been scheduled two weeks). I get a message saying he forgot to add in $180 For an install of the water heater. Then he tells me he can't remember job after job because he has so many. Before I can answer his barrage of text defending himself and explaining how his mistake yet again couldn't possibly be his fault, he left us hanging saying to go find another plumber. I hadn't said a word at this point other than questioning the charge. The comical part of all of this is that I live in Pulaski. My very first contact with him was asking if he serviced Pulaski. His answer? Yes. In his text rant today he advised I was pulling him 45 minutes out of his service area to give an estimate and because of that I should be grateful because he'd saved me money. My husband text him this morning from a different number and asked him if he serviced Pulaski... once again "yes". Which is it? Yes or no lol. (this portion of my review which was an opinion as opposed to facts as the rest of my review entails has been removed after receiving a threatening letter from a Blacksburg attorney representing David insisting I remove my negative comment. As David indicated this is a review site that he subscribed to and I am in fact giving a review. The service was not great and therefore the review reflects that. My response to his response: Regarding his response, since he chose to "out" me and call me by full name, something protected by this very site, I will respond to his claims. David never did any of the work for me. He sent over an unlicensed employee that earned wages of $14/hr. His claim of me only paying $300 for six hours (hours are not correct) seems substantial vs the $84 he would pay his employee for this same time period. He claimed I was so satisfied that I asked for other work. In fact the only other project we had discussed was on 9/12/2019. Two months before the single service provided was performed. I did in fact ask the gentleman that helped us if he was licensed if HE would consider further work, not David. David stated he never refused me any work when his exact text message was "Pulaski is a very long way from my service area. I spent over 45 minutes driving out to your location. I spent over an hour giving you a free estimate which I normally do not do. Then I spent another 45 minutes driving back to my main service area. I have already saved you money. I would like you to go ahead and find another plumber. Tried to add money to the estimate that was not written up: not only did David tell me it was absolutely necessary to get a water heater but told me for $1600 he would attach multiple lines to it to plumb a new bathroom. He told me to purchase a rheem performance 40 gallon water heater in the amount of $364. Not only did I purchase this by his direction but an additional $400 in supplies to complete the discussed projects.ordered .payed for. and waiting for the plumber that never came. David commented that my comments hurt him deeply. I assure everyone reading this that being promised punctuality always and told he always sticks to his quotes and then being left hanging multiple times, multiple quote changes and ultimately searching for a new plumber hurt me. An apology, a compromise or anything else that one could have expected from the "best plumber" could have left a better taste in this reviewers mouth but the facts stand. David chose to take a legal response.

David was able to schedule a shower repair on short notice, saving me from not having a working…read moreshower for my mother-in-law over Thanksgiving. His associate had to do more work than anticipated when there was no access panel and the wrong (non-copper) piping. David came to the house from an emergency plumbing job to ensure that I got to a work meeting on time. I had a great experience with Quality Plumbing Services.

Would not recommend. They came all the way to my home refused to test a pressure tank but…read moreimmediately asked for payment for trip out. Consumer Beaware

We had small leak in our bathroom ceiling. We called and were able to get someone to see us the…read morenext morning as this wasn't an immediate emergency. Chris was dispatched out to us. He was friendly and knowledgeable. He found the problem and fixed it quickly. We asked questions as he worked and he educated us about what was happening and why (and didn't seem annoyed by our curiosity). He even made restaurant recommendations! We will definitely use this company again for future work.

I paid Blue Mountain $200 for an annual two-visit service contract. At the conclusion of the…read morefirst visit their technician said everything checked out okay. The next week we had a heat spell and my heat pump could not keep up with the outdoor temperatures. I also had their sales person visit for a bid on a new high efficiency heat-pump. He explained that my problem was that old heat-pumps lose efficiency over time. I had a second HVAC business owner visit for a second bid on a new system. He determined my refrigerant leaked and I was 6 pounds low. I realized I had a contract and they already had my money, but I hoped they would accept responsibility for their mistakes and graciously return me. The dispatcher seemed contrite and empathetic, but she told me it was not their policy to provide refunds. Still she asked her management and they said they would not refund any money.

Our technician, Josh, was beyond great. He is knowledgeable, respectful, trustworthy & really does…read morecare & stays with the issue to really straighten out the issue. This time it was our thermostat and regulating our heat with the thermostat. Blue Mountain has a truly remarkable technician. A true Keeper! The only bad thing is although we originally scheduled an appt MONTHS ago it was rescheduled by the office; always on THE DAY of service; approx. 4-5 times. Very disappointing. We've been loyal customers since we bought our house 2017. I used to LOVE this company. Somehow this company has changed within the past 18ths- 24mnths. Sadly, NOT for the better. * The first time, they sent out a technician that was requested for the yearly check up for our heating... they sent out someone that had NO knowledge of the Oil heater we have that they installed. Said he was here to check the air conditioner. NOPE!!! Technician 5 's. If I had 10 's to give him I would Company & all the rescheduling 1-2

You will not find a better plumber in the Charlottesville area. Professional, personable, and…read moreextremely knowledgeable. If you want it done right call Todd. Dave Campbell Afton, Va

Great, fast service. Price was fair, will use them again for bigger jobs. Big thanks to Toddread more

Fast. Honest. Knowledgeable. The technicians repaired my dryer that had stopped heating by…read morereplacing the heating element. On another visit, they repaired an electrical short in my water heater. On both occasions they were able to visit my home within 48 hours after I contacted them. Excellent work. Very polite and trustworthy technicians! They took the time to explain the problem for me. I'm very happy with them and will always go with them when I have problems like this!

Highly recommend this company! They upgraded my HVAC system and did an excellent job. The…read moreinstallation was done quickly and professionally, and everything turned out great. They were also very polite, patient, and easy to communicate with throughout the whole process. They explained the details clearly both before and after the work, which I really appreciated. The overall process was smooth, efficient, and the price was reasonable as well. Very happy with the service and would definitely recommend them!

We had a great plumber fix our plumbing and it's working well now. They fit us in quickly.read more

I hired Mike to fix a plumbing issue at our home which involved replacement of the innards of a…read moretoilet and a bathroom faucet. Upon arrival, Mike did a thorough inspection of the house's plumbing system and found some other issues that may cause problems down the line. He replaced those as well and saved us a huge headache! Mike and Anna are a great family business and do excellent work. He is prompt, communicative, and doesn't try to upsell you. It is important to be flexible with your schedule as a job prior to yours could take a bit longer than expected, but he will let you know if your time window changes. Would definitely recommend!

Very pleased with Plumb Professionals. Gary was prompt, upfront and honest. Their initial visit…read moreand consult was free of charge, with no pressure. I followed up for a full service. Would highly recommend.

First free estimates. Fast friendly and reasonable. They did all the work correctly and on time…read more I'd use them again.

Today Dave's is closed and the temperature outside is about 10. Cold as crap. The furnace in my…read moreson's house was on the blink. I ran by Dave's office. They were closed but Dave walked up to my car. We talked a little about the issues, not dead but making scary sounds, the furnace. He said someone should look but his technician was tied up out beyond Churchville. I could pick up a few tools and have a look. Did I mention snow and ice. He had to dig his way into the basement. He probably froze but got the job done.

Called yesterday, arrived today and took care of our needs. Seem knowledgeable and they are very…read more polite and friendly. Answered all our questions with answers that made since. Our first opportunity to use their service and if we need HVAC service again they will be who we call. Highly recommend.